Rimini Street Support for SAP
Expert SAP Technical Support
Unmatched SAP Expertise
From application and customization fixes to tax, legal, and regulatory updates and beyond, every SAP Rimini Street client receives personalized service from a Primary Support Engineer with an average of 10 years or more of SAP experience — you get 24/7/365 support with a guaranteed response time of 30 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your SAP system, including:
- ABAP Development Workbench
- ABAP WebDynpro
- Web Application Server
- Exchange Infrastructure
- Transport Management
- ABAP Debugger
- J2EE Engine
- Security Management
SAP Support Program Features
In addition to standard break/fix support, Rimini Street offers premier support features at no extra
charge — such as ultra-responsive, personalized service and support for customizations, performance tuning and interoperability issues. Learn more.
Global Tax, Legal & Regulatory Update Capabilities for nearly 200 Countries
Rimini Street delivers scheduled updates for SAP applications six times a year, consistently delivering them several days ahead of the vendor's schedule — as well as unscheduled, ad-hoc updates for special time-sensitive changes from national, state/provincial, and local agencies. Learn more.
SAP Basis Services
Rimini Street offers Basis Services for SAP as an option to SAP clients. This integrated service offering enables licensees to utilize Rimini Street as a single provider of both third-party software support and Basis administration for their SAP software applications. Rimini Street Basis Services includes Basis support of your SAP environment, SAP administration (including R/3 and BW), SQL Server Database administration, and much more.
Licensees who leverage Rimini Street for combined support of their SAP software applications and SAP Basis services will benefit from a seamlessly integrated service offering that improves business continuity and productivity, reduces risk with reliable access to experienced SAP resources, and delivers faster resolution and fix times with a guaranteed 30-minute response and 24/7/365 global support.
No Costly, Forced Upgrades
With Rimini Street you can remain on your current, stable releases through the next decade and beyond without any required upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.
A Global Solution for International Companies
With offices in Asia Pacific, Europe, Latin America and North America, Rimini Street supports dozens of clients with global operations across all our product lines. Clients include 71 of the Fortune 500 and 15 of the Global 100; Rimini Street supports client operations in more than 70 countries.
Rimini Street experts are standing by to answer your SAP support questions - contact us.
Representative Rimini Street SAP clients: Alon USA, American Wood Moulding, Color Spot Nurseries, Global Closure Systems (GCS), Illinois Brick Company, Mission Linen Supply, National Credit Union Administration, North Jersey Media Group, Pegasus Solutions, Platform Computing, Ploucquet Holding GmbH, Star Tribune Company, Vital Images
Product Lines: ALL
Releases: SAP ECC 6.0 and earlier, BW 3.5, SAP Business Suite components, including BI7, SCM, CRM, EWM, PLM and GTS
Rimini Street SAP Client Profile | Color Spot