Rimini Street Support for Siebel
Best-in-Class Premium Maintenance and Support Services for Mission-Critical CRM Software
Unmatched Siebel Expertise
For help with everything from application and customization fixes to configuration and operational support, every Siebel Rimini Street client receives personalized service from a Primary Support Engineer with an average of 10 years or more of Siebel experience — you get 24/7/365 support with a guaranteed response time of 30 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your Siebel system, including:
- Siebel EAI/Component Interfaces
- Business Process Automation/Workflow/State Models
- Assignment Manager
- Siebel Tools Configuration, Scripting
- Security — Single Signon, LDAP
- Server Request Processing
- Object Manager Optimization
- Load Balancing (Round Robin, Resonate, Third-Party)
- System Administration
Siebel Support Program Features
In addition to standard break/fix support, Rimini Street offers premier support features at no extra
charge — such as ultra-responsive, personalized service and support for customizations, performance tuning and interoperability issues. Learn more.
No Costly, Forced Upgrades
With Rimini Street you can remain on your current, stable releases through the next decade and beyond without any required upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.
A Global Solution for International Companies
With offices in Asia Pacific, Europe, Latin America and North America, Rimini Street supports dozens of clients with global operations. Clients include 71 of the Fortune 500 and 15 of the Global 100; Rimini Street supports client operations in more than 70 countries.
Rimini Street experts are standing by to answer your Siebel support questions - contact us.
Representative Rimini Street Siebel clients: Alon USA, American Wood Moulding, Color Spot Nurseries, Global Closure Systems (GCS), Illinois Brick Company, Mission Linen Supply, National Credit Union Administration, North Jersey Media Group, Pegasus Solutions, Platform Computing, Ploucquet Holding GmbH, Star Tribune Company, Vital Images
Product Lines: ALL
Releases: 5.x, 6.0.x, 6.3.x, 7.0.x, 7.5.x, 7.7.x, 7.8.x and 8.x