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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
    • We help you…
      • Reduce support costs
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  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    • Oracle
      • Oracle E-Business Suite
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      • See all
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Contact us

Fund Innovation by Saving on Software Support for Energy

Innovate and modernize on your terms by extending the value of your existing investment with the leading global provider of third-party enterprise software support for energy, mining and utilities industries.

Watch IT modernization webinar Request a call
Fund Innovation by Saving on Software Support for Energy

Achieve Transformation without Disruption™

Energy, mining and utilities organizations are prioritizing improvements in service delivery, supply chain visibility and environmental impact to meet ESG regulations. But finding the time, funds and people remains a challenge, especially when a significant amount of IT funds are lost to low-value upgrades for already mature and maturing enterprise systems.

As the global third-party software support leader for Oracle, SAP, VMware® and more, Rimini Street can help you preserve your stable, customized systems for up to 15 additional years. All the while, you can maintain security, compliance and performance without disruptive upgrades, added risks or overhead costs to the business.

Leverage the significant savings we offer to our clients, totaling more than $9B to date, to fund strategic growth initiatives that lead to greater savings and efficiencies for your organization.

Fuel digital transformation

Fuel digital transformation

Increase the ROI of your current enterprise software investment while reducing maintenance costs, freeing up resources to implement innovative technologies such as smart meters and grid modernization.
Dictate your IT strategy

Dictate your IT strategy

Gain the freedom to focus on sustainability efforts and other strategic initiatives that align with your business goals, avoiding the endless, disruptive cycle of vendor-imposed software upgrades.
Manage business risk

Manage business risk

Fill the IT skills gap in your organization created by employee transition and retirement. Offload complex operational and support responsibilities to a global network of highly experienced experts.

By the numbers

200
+

energy, utilities and resources clients signed to date

15
+

energy and utilities companies in Fortune 500 signed to date

Avg.
4.9
out of 5.0

satisfaction rating

Rethink software vendor mandates

Utilities leaders are challenged to make strategic decisions and investment priorities that balance the books, improve services and more. Discover how smart leaders are leveraging third-party managed services for utilities industry strategy. 

Read the blog

Software support solutions for energy, utilities, oil and gas

Oracle E-Business Suite and Customer Care & Billing
JD Edwards
Oracle Database
Siebel
Hyperion
Application Management Services (AMS) for Oracle
SAP R/3, ECC/Business Suite and S/4HANA
Application Management Services (AMS) for SAP
VMware
Salesforce

Stay flexible with software support for the energy industry

As a global leader of end-to-end third-party enterprise software support and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but helping you achieve your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Enterprise software support
  • Managed services
  • Professional services
  • Software security services
  • Interoperability services
  • Monitoring & health check services
  • Custom support services

Receive comprehensive software support for energy and utilities industries. Count on our global team of engineering experts to maximize system uptime, minimize outages and maintain ERP stability for transformation.

With Rimini Support™, you gain:

  • Industry-leading SLAs, with an average response time of <2 minutes for critical issues
  • Tax, legal and regulatory updates for compliance included
  • Potential savings of up to 90% on total maintenance costs for innovation investment
Learn about Rimini Support

Take advantage of robust managed services for energy industry companies. Enjoy a premium support experience that increases efficiency, ensures application stability and frees your team for strategic initiatives.

With Rimini Manage™, you gain:

  • Access to 800+ engineering experts with Oracle, SAP, Salesforce® and VMware® expertise
  • Root cause analysis for issue resolution and continuous optimization
  • Choice of unlimited ticket or variable resource model to fit your budget
Learn about Rimini Manage

Get world-class IT consulting services to solve your most challenging ERP issues. Rely on our team of highly tenured professionals to help optimize, evolve and transform your systems for a higher ROI.

With Rimini Consult™, you gain:

  • Technical guidance for security, interoperability and integration
  • Assistance with custom projects based on your budget and timeline
  • Improved performance and stability of your existing enterprise investments
Learn about Rimini Consult

Get peace of mind with a proactive security approach that helps keep your business, customers and data secure. Mitigate threat risks by improving your security posture with fast, cost-effective solutions.

With Rimini Protect™, you gain:

  • Zero-day protection against entire classes of vulnerabilities
  • Hardening guidance from Rimini Street security experts and other applicable agencies
  • Ongoing protection for vendor-supported and non-vendor-supported software
Learn about Rimini Protect

Simplify IT modernization with innovative interoperability solutions that make it easy to integrate best-fit technologies. Future-proof your enterprise software for greater value, flexibility and efficiency.

With Rimini Connect™, you gain:

  • Ability to pair new browsers, email servers, OS and Java versions with existing systems
  • Seamless compatibility without the need for code changes
  • Avoidance of costly, disruptive upgrades and regression testing
Learn about Rimini Connect

Reduce technical risks with proactive support services that resolve issues before they require expensive fixes. With ongoing assessments and advisory services, you can maintain your ERP systems long term.

With Rimini Watch™, you gain:

  • Real-time dashboards and customized reports for enhanced system visibility
  • Proactive guidance to ensure your team is following best practices
  • Decrease in potential downtime that affects business continuity
Learn about Rimini Watch

Get support for your growing IT ecosystem to drive greater value and resolve complex business challenges. Benefit from the quality and expertise of Rimini Street’s support and services beyond Oracle, SAP and VMware®.

With Rimini Custom™, you gain:

  • Proposal tailored to your budget and business needs
  • Expert solutions for your most complex challenges
  • Streamlined path to competitive advantage and growth
Learn about Rimini Custom

Hear what our clients have to say

SCEE Electrical Ltd
“

Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”

Imre Szabo Group ICT Manager Southern Cross Electrical Engineering Limited ("SCEE Group")
Read story
Watch video
Bumhan Mecatec
“

The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”

Jaewoong Jeong Executive Director, IT Business Division Bumhan Group
Read story
Mercury NZ
“

We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

Tim Aynsley Head of Technology Mercury NZ
Read story
Doosan Enerbility
“

Vendor software maintenance fees dominated our limited IT budget, but since switching to Rimini Support™ for Oracle EBS and Database, we have freed up savings to invest in digital innovation to make our company a leader in the new IT environment.”

IT General Manager Doosan Enerbility  
Read story
Energy Northwest
“

The actual work to do the tax updates is easier than Oracle's PeopleSoft Update Manager (PUM) process. Our analysts now save 40-60 hours on each quarterly update.”

Jon Cohen Manager, IT Enterprise Solutions Energy Northwest
Read story
BrightSource Energy, Inc
“

Rimini Street support allows us to focus our workforce on what's important instead of making huge internal investments.”

Amir Barmatz Director of Information Technology BrightSource Energy, Inc.
Read story
Greater Western Water
“

Finding a new way to manage platform maintenance and support has created real opportunities for our staff and organization. It has meant that resources are available to contribute to new projects that can be embedded into business as usual and then return value over the next year and every year.”

CIO Greater Western Water
Read story
SCEE Electrical Ltd
Bumhan Mecatec
Mercury NZ
Doosan Enerbility
Energy Northwest
BrightSource Energy, Inc
Greater Western Water

Additional resources

Digital Transformation in the Oil and Gas Sector: Navigating the Future of Energy
Blog
Digital Transformation in the Oil and Gas Sector: Navigating the Future of Energy
Coy Wright
Coy Wright
VP, Energy, Utilities, & Resources Industry Solutions, Rimini Street
5 min read

The oil and gas industry, long known for its deep investments into heavy machinery, systems and processes, are entering a phase of innovation with demand stemming from board members, shareholders and consumers alike.   Digital transformation, which integrates digital technologies into all areas of business, is revolutionizing the oil and gas sector by enhancing productivity, reducing […]

Read Blog
SAP Experts in Action: No ERP Upgrade. No Problem.
Blog
SAP Experts in Action: No ERP Upgrade. No Problem.
Garth Adcock
Garth Adcock
VP, SAP Service Delivery, Rimini Street
3 min read

As the VP of SAP Service Delivery at Rimini Street, I’ve seen the chaos that upgrades can bring to an organization. IT leaders understand upgrades are more than just technical exercises – they can introduce potential downtime, compatibility issues, and unexpected disruptions. As a real-life situation, after upgrading SuccessFactors, one of our large utility clients […]

Read Blog
Energy-Utilities
Infographic
2024 Energy CIO & CFO Censuswide Survey Insights
Read Infographic
How Smart Utilities Leaders Are Rethinking ERP Vendor Mandates
Blog
How Smart Utilities Leaders Are Rethinking ERP Vendor Mandates
Coy Wright
Coy Wright
VP, Energy, Utilities, & Resources Industry Solutions, Rimini Street
3 min read

  From maximising the lifespan of existing infrastructure, to delivering on sustainability goals and improving services for customers, utility companies face several well-publicised concerns. And the stakes are high, as the National Infrastructure Commission (NIC) estimates the UK needs an extra £25-35 billion per year of accelerated investment to enable the National Grid to deliver […]

Read Blog
IT Leaders Considering a New Support and Services Model 
Research Report
IT Leaders Considering a New Support and Services Model 
Read Research Report
2022 IT Buyer Sentiment Survey: A GCC Countries Executive Summary
Analyst Research
2022 IT Buyer Sentiment Survey: A GCC Countries Executive Summary
Read Analyst Research
Global Enterprises Drive Innovation with Hybrid IT Strategy
eBook
Global Enterprises Drive Innovation with Hybrid IT Strategy
Read eBook

Let us help you innovate at your own pace

Contact us today to learn how Rimini Street’s innovation solutions and managed services for energy industry companies can support your transformation efforts.

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