Support revenue for Oracle Database and Middleware products more than triples
LAS VEGAS, September 22, 2016 – Rimini Street, Inc., the leading global independent provider of enterprise software support services for SAP SE’s (NYSE:SAP) Business Suite, BusinessObjects and HANA Database software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion, Oracle Retail, Oracle Agile PLM and Oracle ATG Web Commerce software, today announced it has achieved a combined 39% revenue growth across all Oracle product lines for the 12-month period ending June 30, 2016, compared to the prior 12-month period. The growth was led by Oracle Database and Middleware product lines which grew by 205% and Oracle E-Business Suite (EBS) which grew by 48% during the same time period.
Continued Strong Results Fueled by Demand from Oracle Licensees
Driven by consistent demand from Oracle licensees around the world, Rimini Street also continued year-over-year growth in client wins across all Oracle products. Total signed clients across all Oracle product lines increased 34%, and total signed clients for the EBS, Oracle Database and Middleware product lines grew 66%.
“At Dean Foods, we are always looking for ways to shift spend from ongoing operations to projects that make a bottom-line difference in the business and helps us innovate in this fast-moving industry,” said Brian Murphy, chief information officer, Dean Foods. “By leveraging Rimini Street’s industry leading support service, Dean Foods has been able to move significant funds from maintaining our Oracle JD Edwards enterprise software to strategic initiatives in business intelligence and master data management. In addition to the substantial savings, my team really benefits from the high level of service delivered by Rimini Street’s support program, which includes an expert assigned Primary Support Engineer and support for our vital customizations at no additional charge.”
Expansion of Oracle Product Line Portfolio
Rimini Street has continued to introduce support for additional Oracle products over the 11 years since its inception in order to meet strong and growing demand from Oracle licensees around the world. As part of its global strategy to serve an increasingly wider base of Oracle licensees, Rimini Street today announced the general availability of maintenance and support services for Oracle ATG Web Commerce products-the primary platforms for constructing and deploying business-to-business (B2B) and business-to-consumer (B2C) commerce websites across some of the largest organizations in the world. Oracle ATG Web Commerce is Rimini Street’s 10th Oracle product line being supported.
Rimini Street support continues to experience rapid growth and global adoption across a broad range of industries, from midmarket and public sector organizations to large complex Fortune 500 companies and multinationals.
Rimini Street’s Award-winning Client Support Teams
Rimini Street has always focused on delivering the industry’s most innovative and ultra-responsive premium support program led by its Global Service Delivery (GSD) department, which is made up of hundreds of professionals around the world who have supported nearly 1,500 signed clients with operations in over 90 countries worldwide. Rimini Street’s GSD department provides each client with valuable services not included in standard vendor maintenance, including support for interoperability, security advisory services and performance tuning, a named local Primary Support Engineer (PSE) with an average of 15 years experience, and 24/7/365 support coverage. The GSD team has won many awards for service excellence, including securing a Stevie Award and Golden Bridge Award earlier this year for Customer Service Department of the Year.
“Our continued growth and momentum of our Oracle product line, including our 39% year over year revenue growth for support of Oracle products, is a direct reflection of the value our clients are experiencing with their switch to Rimini Street’s premium software support,” said Seth Ravin, Rimini Street CEO. “From the beginning, we have been committed to providing the industry’s leading independent software support model that delivers choice for customers and the best value in the enterprise software support industry. We are providing the most comprehensive and relevant support offering in the industry and helping our clients save up to 90% of their total maintenance spend to fund re-investment into strategic programs that help their businesses innovate, grow and become more competitive.”