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Rimini Street Launches Next-Generation Enterprise Software Support Services

New Service Standard Designed to Address the Opportunities and Challenges Facing Oracle and SAP Licensees

LAS VEGAS – April 29, 2015 – Rimini Street, Inc., the leading independent provider of enterprise software support for SAP AG’s (NYSE: SAP) Business Suite and BusinessObjects software and Oracle Corporation’s (NYSE: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion and Oracle Retail software, today once again redefines enterprise software support with the launch of its next generation of Rimini Street Support Services, a comprehensive suite of services specifically designed to enable Oracle and SAP licensees to address new opportunities and challenges accompanying today’s changing IT landscape.

In addition to enhancing the award-winning support services currently offered by Rimini Street, today’s announcement includes the launch of three major new support components: Security Support Services, Risk Avoidance Services, and Innovation & Roadmap Services. With the launch of this next-generation enterprise software support program, Rimini Street further extends its position as the industry leader in enterprise software support service strategy, programs and delivery – offering the only complete suite of services across the full lifecycle of client support requirements.

Redefining Enterprise Software Support – Again

In 2005, Rimini Street redefined enterprise software support by introducing new and innovative support features and pricing not previously offered by any other vendor. In the decade since, Rimini Street has successfully delivered its suite of services and exceptional value to more than 1,000 clients, including 118 Fortune 500 and Global 100 organizations.

With its first-of-a-kind features such as customized code support (at the same service level as vendor-delivered code), interoperability support and performance support, rigorous service level commitments and a client satisfaction rating of 4.8 out of 5 (where 5 equals “excellent”) – all delivered at half the price of Oracle and SAP’s annual support fees – Rimini Street is widely recognized as the leading provider of independent support services from a market, value and service perspective.

Today, Oracle and SAP licensees face new opportunities and challenges from an evolving IT landscape, including:

  • Shifting strategic focus from core ERP “Systems of Record” to innovative “Systems of Engagement”
  • Cross-platform interoperability needs between mature Oracle and SAP enterprise software platforms and innovative cloud solutions in a hybrid IT landscape
  • Software vendor investment pivot from current applications to preannounced future ERP platforms
  • Costly vendor-forced upgrades to new application releases and future unproven platforms for limited business benefit just to retain full support
  • Increasing global security threats and challenges

In response, Rimini Street is launching its next generation of Rimini Street Support Services to help both existing and new clients with strategies and services to address these opportunities and challenges. Rimini Street Support Services enables Oracle and SAP licensees to cost effectively run their current application releases and technology smoothly and in full legal compliance for the next 15 years or longer after switching to Rimini Street (without any required upgrades), as well as fund investments in innovation that drive growth and support business objectives.

Rimini Street Support Services now consists of the following full-lifecycle components:

  • Product Support Services
  • Global Tax, Legal and Regulatory Services
  • Security Support Services (New)
  • Risk Avoidance Services (New)
  • Technology Support Services
  • Innovation & Roadmap Services (New)
  • Account Management Services

Below is a brief description of each of the new service components:

  • Security Support Services – Rimini Street Security Support Services provides proactive security intelligence reporting and resolution services, designed to protect client systems from potential vulnerabilities and mitigate security risks. The Company also now provides robust support for security-specific cases filed by clients.
  • Risk Avoidance Services – Rimini Street Risk Avoidance Services is a portfolio of proactive support services designed to identify and resolve potential issues before they occur in order to ensure maximum uptime and optimal performance across a range of application and infrastructure components. The first four Risk Avoidance Services being announced today are:
    • Application Architecture Assessment
    • Hardware Monitoring
    • Database Health Check
    • Best Practice Advisement
  • Innovation & Roadmap Services – Rimini Street Innovation & Roadmap Services is a set of services that enable clients to maximize their ROI on existing technology investments by building a strategy and plan that can keep current application releases operating smoothly and in full legal compliance for the next 15 years or more. Furthermore, Rimini Street will work with clients to design roadmaps that integrate new innovations and technologies to achieve business and budget objectives in the years ahead. The new Innovation & Roadmap Services include:
    • Technology Roadmap
    • Innovation Roadmap

Each of these new service offerings will be made available to new and existing Rimini Street clients.

Bringing Service Back to the Software Support Industry

“Most Oracle and SAP customers are struggling to efficiently maintain their core enterprise software while also taking advantage of new trends like digitalization and cloud that should be levers for driving business growth,” said Rebecca Wettemann, VP, Enterprise Applications, Analytics and Cloud at Nucleus Research. “Funded by continued client success, Rimini Street is demonstrably increasing investments in innovative, valuable service capabilities, at a breadth and depth not available from any other support vendor, that help clients cost effectively maintain their current operations and also position and invest in new programs needed by the business to drive growth and customer engagement.”

“Rimini Street continues to disrupt and reshape the enterprise software support services market with innovative offerings designed to meet the evolving service and budgetary needs of Oracle and SAP enterprise software licensees,” said Seth Ravin, Rimini Street CEO. “The introduction of our next-generation enterprise software support services, which includes the launch of several first-of-a-kind services, demonstrates Rimini Street’s continuing commitment to bring innovation, value and excellent client service back to the software support industry.”


1Nucleus Research, “Rimini Street Leading The Third-Party Support Market,” Rebecca Wettemann, April 2015

Novo padrão de serviço concebido para abordar as oportunidades e desafios enfrentados pelos licenciados Oracle e SAP

LAS VEGAS–(BUSINESS WIRE)– A Rimini Street, Inc., líder no fornecimento independente de suporte de software empresarial para os softwares Business Suite e BusinessObjects da SAP AG (NYSE:SAP) e para os softwares SiebelPeopleSoftJD EdwardsE-Business SuiteOracle DatabaseOracle MiddlewareHyperion e Oracle Retail da Oracle Corporation (NYSE:ORCL), hoje e mais uma vez, redefine o suporte de software empresarial com o lançamento de sua próxima geração de serviços de suporte da Rimini Street, um conjunto abrangente de serviços especificamente concebidos para permitir que os licenciados Oracle e SAP possam lidar com novas oportunidades e desafios que acompanham a atual paisagem de TI em transformação.

Além de melhorar os serviços de suporte premiados oferecidos atualmente pela Rimini Street, o anúncio de hoje inclui o lançamento de três novos grandes componentes de suporte: serviços de suporte de segurança, serviços de prevenção de riscos e serviços de inovação e roteiro. Com o lançamento desse programa de suporte de software empresarial de próxima geração, a Rimini Street amplia ainda mais sua posição como líder do setor na estratégia de serviço de suporte de software empresarial, programas e entrega, oferecendo a única suíte completa de serviços em todo o ciclo de vida de requisitos de suporte do cliente.

Redefinindo o suporte do software empresarial, uma vez mais

Em 2005, a Rimini Street redefiniu o suporte de software empresarial com a introdução de características modernas e inovadoras de suporte e preços não oferecidos anteriormente por nenhum outro fornecedor. Nesta década, a Rimini Street forneceu com sucesso seu pacote de serviços e valor excepcional para mais de mil clientes, incluindo 118 organizações da Fortune 500 e da Global 100.

Com suas características inovadoras no gênero, tais como suporte a código personalizado (ao mesmo nível de serviço como código vendedor-distribuidor), suporte a interoperabilidade e suporte ao desempenho, compromissos de nível de serviço rigorosos e um índice de satisfação do cliente de 4,8 em 5 (em que 5 representa “excelente”) – todos entregues pela metade do preço das taxas anuais de suporte da Oracle e SAP – a Rimini Street é amplamente reconhecida como a maior provedora de serviços de suporte independente1 de uma perspectiva de mercado, valor e serviço.

Hoje, licenciados Oracle e SAP enfrentam novas oportunidades e desafios de um cenário de TI em evolução, incluindo:

  • Mudar o foco estratégico de núcleo “sistemas de registro” ERP para inovadores “sistemas de engajamento”
  • Necessidades de interoperabilidade de plataformas entre maduras plataformas de software Oracle e SAP e inovadoras soluções empresariais em nuvem em um cenário de TI híbrido
  • O investimento do fornecedor de software salta de aplicativos atuais para plataformas ERP futuras prenunciadas
  • Atualizações caras forçadas pelo fornecedores para novos lançamentos de aplicativos e futuras plataformas não comprovadas para benefício limitado do negócio apenas para manter o pleno suporte
  • Crescentes ameaças e desafios globais à segurança

Em resposta, a Rimini Street está lançando sua próxima geração de Serviços de Suporte Rimini Street para ajudar os atuais e futuros clientes com estratégias e serviços para responderem a estes desafios e oportunidades. Os Serviços de Suporte Rimini Street permitem que os licenciados Oracle e SAP executem suas versões de aplicativos e tecnologias atuais por um custo acessível, de forma harmoniosa e em conformidade legal completa para os próximos 15 anos ou mais após a mudança para a Rimini Street (sem quaisquer atualizações necessárias), bem como os investimentos de fundos em inovação que impulsionam o crescimento e apoiam os objetivos de negócios.

Os Serviços de Suporte Rimini Street agora consistem nos seguintes componentes de ciclo de vida completo:

  • Serviços de suporte ao produto
  • Serviços tributários, legais e regulatórios globais
  • Serviços de suporte de segurança (novo)
  • Serviços de prevenção de riscos (novo)
  • Serviços de suporte de tecnologia
  • Serviços de inovação e roteiro (novo)
  • Serviços de gestão de contas

Segue uma breve descrição de cada um dos novos componentes de serviço:

  • Serviços de suporte de segurança  – Os serviços de suporte de segurança da Rimini Street fornecem relatórios de inteligência de segurança e resolução de serviços proativos, destinados a proteger os sistemas clientes de possíveis vulnerabilidades e mitigar os riscos de segurança. Agora, a empresa fornece também suporte robusto para casos específicos de segurança apresentados por clientes.
  • Serviços de prevenção de riscos  – Os serviços da Rimini Street de prevenção de riscos é um portfólio de serviços de suporte proativo destinados a identificar e resolver problemas potenciais antes que eles ocorram, a fim de garantir o máximo tempo de atividade e desempenho ideal através de diversos componentes de aplicativos e infraestrutura. Os quatro primeiros serviços de prevenção de riscos que estão sendo anunciados hoje são:
    • Avaliação de arquitetura de aplicação
    • Monitoramento de hardware
    • Verificação da saúde de banco de dados
    • Assessoria em melhores práticas
  • Serviços de inovação e roteiro – Os serviços de inovação e roteiro da Rimini Street são um conjunto de serviços que permitem aos clientes maximizar seu retorno sobre investimentos existentes em tecnologia através da construção de uma estratégia e um plano que pode manter versões de aplicativos atuais funcionando sem problemas e em conformidade legal nos próximos 15 anos ou mais. Além disso, a Rimini Street irá trabalhar com os clientes para projetar os roteiros que integrem inovações e tecnologias para alcançar os objetivos de negócios e orçamento nos próximos anos. Os novos serviços de inovação e roteiro incluem:
    • Roteiro de tecnologia
    • Roteiro da inovação

Cada uma dessas novas ofertas de serviços serão disponibilizadas a clientes novos e atuais da Rimini Street.

Trazendo os serviços de volta ao Setor de Suporte de Software

“A maioria dos clientes Oracle e SAP está lutando para manter o núcleo de seu software empresarial com eficiência, aproveitando ao mesmo tempo novas tendências como a digitalização e a nuvem, que devem ser potencializadas para impulsionar o crescimento dos negócios”, afirmou Rebecca Wettemann, vice-presidente de aplicações empresariais, analítica e tecnologia de nuvem da Nucleus Research. “Com base no sucesso contínuo do cliente, a Rimini Street está aumentando de forma visível os investimentos em capacidades de serviços inovadoras, valiosas, em uma amplitude e profundidade não disponíveis em nenhum outro fornecedor de suporte e que ajudam os clientes a manterem suas operações atuais a um custo acessível, além de posicionar e investir em novos programas que a empresa necessita para impulsionar o crescimento e envolvimento do cliente.”

“A Rimini Street continua revolucionando e remodelando o mercado de serviços de suporte de software empresarial, com ofertas inovadoras projetadas para atender às crescentes necessidades de serviço orçamentários dos licenciados de software da empresa Oracle e SAP”, afirmou Seth Ravin, diretor executivo da Rimini Street. “A introdução de nossos serviços de suporte de software empresarial de próxima geração, que inclui o lançamento de vários serviços de pioneiros em seu gênero, demonstra o contínuo compromisso da Rimini Street em trazer inovação, valor e excelente serviço ao cliente de volta ao mercado de suporte de software.”

 

New Service Standard Designed to Address the Opportunities and Challenges Facing Oracle and SAP Licensees

LAS VEGAS – April 29, 2015 – Rimini Street, Inc., the leading independent provider of  enterprise software support for SAP AG’s (NYSE: SAP) Business Suite and BusinessObjects software and Oracle Corporation’s (NYSE: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion and Oracle Retail software, today once again redefines enterprise software support with the launch of its next generation of Rimini Street Support Services, a comprehensive suite of services specifically designed to enable Oracle and SAP licensees to address new opportunities and challenges accompanying today’s changing IT landscape.

In addition to enhancing the award-winning support services currently offered by Rimini Street, today’s announcement includes the launch of three major new support components: Security Support Services, Risk Avoidance Services, and Innovation & Roadmap Services. With the launch of this next-generation enterprise software support program, Rimini Street further extends its position as the industry leader in enterprise software support service strategy, programs and delivery – offering the only complete suite of services across the full lifecycle of client support requirements.

Redefining Enterprise Software Support – Again

In 2005, Rimini Street redefined enterprise software support by introducing new and innovative support features and pricing not previously offered by any other vendor. In the decade since, Rimini Street has successfully delivered its suite of services and exceptional value to more than 1,000 clients, including 118 Fortune 500 and Global 100 organizations.

With its first-of-a-kind features such as customized code support (at the same service level as vendor-delivered code), interoperability support and performance support, rigorous service level commitments and a client satisfaction rating of 4.8 out of 5 (where 5 equals “excellent”) – all delivered at half the price of Oracle and SAP’s annual support fees – Rimini Street is widely recognized as the leading provider of independent support services from a market, value and service perspective.

Today, Oracle and SAP licensees face new opportunities and challenges from an evolving IT landscape, including:

  • Shifting strategic focus from core ERP “Systems of Record” to innovative “Systems of Engagement”
  • Cross-platform interoperability needs between mature Oracle and SAP enterprise software platforms and innovative cloud solutions in a hybrid IT landscape
  • Software vendor investment pivot from current applications to preannounced future ERP platforms
  • Costly vendor-forced upgrades to new application releases and future unproven platforms for limited business benefit just to retain full support
  • Increasing global security threats and challenges

In response, Rimini Street is launching its next generation of Rimini Street Support Services to help both existing and new clients with strategies and services to address these opportunities and challenges. Rimini Street Support Services enables Oracle and SAP licensees to cost effectively run their current application releases and technology smoothly and in full legal compliance for the next 15 years or longer after switching to Rimini Street (without any required upgrades), as well as fund investments in innovation that drive growth and support business objectives.

Rimini Street Support Services now consists of the following full-lifecycle components:

  • Product Support Services
  • Global Tax, Legal and Regulatory Services
  • Security Support Services (New)
  • Risk Avoidance Services (New)
  • Technology Support Services
  • Innovation & Roadmap Services (New)
  • Account Management Services

Below is a brief description of each of the new service components:

  • Security Support Services – Rimini Street Security Support Services provides proactive security intelligence reporting and resolution services, designed to protect client systems from potential vulnerabilities and mitigate security risks. The Company also now provides robust support for security-specific cases filed by clients.
  • Risk Avoidance Services – Rimini Street Risk Avoidance Services is a portfolio of proactive support services designed to identify and resolve potential issues before they occur in order to ensure maximum uptime and optimal performance across a range of application and infrastructure components. The first four Risk Avoidance Services being announced today are:
    • Application Architecture Assessment
    • Hardware Monitoring
    • Database Health Check
    • Best Practice Advisement
  • Innovation & Roadmap Services – Rimini Street Innovation & Roadmap Services is a set of services that enable clients to maximize their ROI on existing technology investments by building a strategy and plan that can keep current application releases operating smoothly and in full legal compliance for the next 15 years or more. Furthermore, Rimini Street will work with clients to design roadmaps that integrate new innovations and technologies to achieve business and budget objectives in the years ahead. The new Innovation & Roadmap Services include:
    • Technology Roadmap
    • Innovation Roadmap

Each of these new service offerings will be made available to new and existing Rimini Street clients.

Bringing Service Back to the Software Support Industry

“Most Oracle and SAP customers are struggling to efficiently maintain their core enterprise software while also taking advantage of new trends like digitalization and cloud that should be levers for driving business growth,” said Rebecca Wettemann, VP, Enterprise Applications, Analytics and Cloud at Nucleus Research. “Funded by continued client success, Rimini Street is demonstrably increasing investments in innovative, valuable service capabilities, at a breadth and depth not available from any other support vendor, that help clients cost effectively maintain their current operations and also position and invest in new programs needed by the business to drive growth and customer engagement.”

“Rimini Street continues to disrupt and reshape the enterprise software support services market with innovative offerings designed to meet the evolving service and budgetary needs of Oracle and SAP enterprise software licensees,” said Seth Ravin, Rimini Street CEO. “The introduction of our next-generation enterprise software support services, which includes the launch of several first-of-a-kind services, demonstrates Rimini Street’s continuing commitment to bring innovation, value and excellent client service back to the software support industry.”

 


1Nucleus Research, “Rimini Street Leading The Third-Party Support Market,” Rebecca Wettemann, April 2015

新聞稿

Rimini Street Launches Next-Generation Enterprise Software Support Services

2015/4/29

New Service Standard Designed to Address the Opportunities and Challenges Facing Oracle and SAP Licensees

LAS VEGAS – April 29, 2015 – Rimini Street, Inc., the leading independent provider of  enterprise software support for SAP AG’s (NYSE: SAP) Business Suite and BusinessObjects software and Oracle Corporation’s (NYSE: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion and Oracle Retail software, today once again redefines enterprise software support with the launch of its next generation of Rimini Street Support Services, a comprehensive suite of services specifically designed to enable Oracle and SAP licensees to address new opportunities and challenges accompanying today’s changing IT landscape. 

In addition to enhancing the award-winning support services currently offered by Rimini Street, today’s announcement includes the launch of three major new support components: Security Support Services, Risk Avoidance Services, and Innovation & Roadmap Services. With the launch of this next-generation enterprise software support program, Rimini Street further extends its position as the industry leader in enterprise software support service strategy, programs and delivery – offering the only complete suite of services across the full lifecycle of client support requirements.

Redefining Enterprise Software Support – Again

In 2005, Rimini Street redefined enterprise software support by introducing new and innovative support features and pricing not previously offered by any other vendor. In the decade since, Rimini Street has successfully delivered its suite of services and exceptional value to more than 1,000 clients, including 118 Fortune 500 and Global 100 organizations.

With its first-of-a-kind features such as customized code support (at the same service level as vendor-delivered code), interoperability support and performance support, rigorous service level commitments and a client satisfaction rating of 4.8 out of 5 (where 5 equals “excellent”) – all delivered at half the price of Oracle and SAP’s annual support fees – Rimini Street is widely recognized as the leading provider of independent support services1 from a market, value and service perspective.

Today, Oracle and SAP licensees face new opportunities and challenges from an evolving IT landscape, including:

  • Shifting strategic focus from core ERP “Systems of Record” to innovative “Systems of Engagement”
  • Cross-platform interoperability needs between mature Oracle and SAP enterprise software platforms and innovative cloud solutions in a hybrid IT landscape
  • Software vendor investment pivot from current applications to preannounced future ERP platforms
  • Costly vendor-forced upgrades to new application releases and future unproven platforms for limited business benefit just to retain full support
  • Increasing global security threats and challenges

In response, Rimini Street is launching its next generation of Rimini Street Support Services to help both existing and new clients with strategies and services to address these opportunities and challenges. Rimini Street Support Services enables Oracle and SAP licensees to cost effectively run their current application releases and technology smoothly and in full legal compliance for the next 15 years or longer after switching to Rimini Street (without any required upgrades), as well as fund investments in innovation that drive growth and support business objectives.

Rimini Street Support Services now consists of the following full-lifecycle components:

  • Product Support Services
  • Global Tax, Legal and Regulatory Services
  • Security Support Services (New)
  • Risk Avoidance Services (New)
  • Technology Support Services
  • Innovation & Roadmap Services (New)
  • Account Management Services

Below is a brief description of each of the new service components:

  • Security Support Services – Rimini Street Security Support Services provides proactive security intelligence reporting and resolution services, designed to protect client systems from potential vulnerabilities and mitigate security risks. The Company also now provides robust support for security-specific cases filed by clients.
  • Risk Avoidance Services – Rimini Street Risk Avoidance Services is a portfolio of proactive support services designed to identify and resolve potential issues before they occur in order to ensure maximum uptime and optimal performance across a range of application and infrastructure components. The first four Risk Avoidance Services being announced today are:
    • Application Architecture Assessment
    • Hardware Monitoring
    • Database Health Check
    • Best Practice Advisement
  • Innovation & Roadmap Services – Rimini Street Innovation & Roadmap Services is a set of services that enable clients to maximize their ROI on existing technology investments by building a strategy and plan that can keep current application releases operating smoothly and in full legal compliance for the next 15 years or more. Furthermore, Rimini Street will work with clients to design roadmaps that integrate new innovations and technologies to achieve business and budget objectives in the years ahead. The new Innovation & Roadmap Services include:
    • Technology Roadmap
    • Innovation Roadmap

Each of these new service offerings will be made available to new and existing Rimini Street clients.

Bringing Service Back to the Software Support Industry

“Most Oracle and SAP customers are struggling to efficiently maintain their core enterprise software while also taking advantage of new trends like digitalization and cloud that should be levers for driving business growth,” said Rebecca Wettemann, VP, Enterprise Applications, Analytics and Cloud at Nucleus Research. “Funded by continued client success, Rimini Street is demonstrably increasing investments in innovative, valuable service capabilities, at a breadth and depth not available from any other support vendor, that help clients cost effectively maintain their current operations and also position and invest in new programs needed by the business to drive growth and customer engagement.”

“Rimini Street continues to disrupt and reshape the enterprise software support services market with innovative offerings designed to meet the evolving service and budgetary needs of Oracle and SAP enterprise software licensees,” said Seth Ravin, Rimini Street CEO. “The introduction of our next-generation enterprise software support services, which includes the launch of several first-of-a-kind services, demonstrates Rimini Street’s continuing commitment to bring innovation, value and excellent client service back to the software support industry.”

About Rimini Street, Inc.

Rimini Street is the global leader in providing independent enterprise software support services. The company has redefined enterprise support services since 2005 with an innovative, award-winning program that enables Oracle and SAP licensees to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for at least 15 years. Over 1,000 global, Fortune 500, midmarket, and public sector organizations from a broad range of industries have selected Rimini Street as their trusted, independent support provider. To learn more, please visit www.riministreet.com or call within the USA 888-870-9692 or internationally +1 702-839-9671.

###

Rimini Street and the Rimini Street logo are trademarks of Rimini Street, Inc. All other company and product names may be trademarks of their respective owners. Copyright © 2015. All rights reserved.


1Nucleus Research, “Rimini Street Leading The Third-Party Support Market,” Rebecca Wettemann, April 2015

Net Revenues of $25.9 Million, Up 40% Year over Year
Deferred Revenues of $86.8 Million, Up 43% Year over Year
Surpassed 1,000 Signed Clients Since Inception, Up 27% Year over Year

LAS VEGAS, April 29, 2015 – Rimini Street, Inc., the leading independent provider of enterprise software support for SAP AG’s (NYSE: SAP) Business Suite and BusinessObjects software and Oracle Corporation’s (NYSE: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion and Oracle Retail software, today announced its financial results for the three months ended March 31, 2015.

Rimini Street’s first quarter results included record highs in net revenues and deferred revenues. Also, the number of clients electing multi-year, non-cancelable service periods is a record for fiscal first quarters.

  • Net revenues for the first fiscal quarter of 2015 increased 40% year over year to $25.9 million
  • Deferred revenues as of March 31, 2015 increased 43% year over year to $86.8 million

The above information is preliminary and subject to the completion of quarter-end financial processes and review.

Notable Q1 2015 Achievements:

  • Surpassed 1,000 signed clients since inception
  • Signed first client headquartered in China, a $40 billion chemical conglomerate
  • Signed first client headquartered in South Africa, one of Africa’s largest steel distributors
  • Signed 66 new transactions, a record number of new clients in a fiscal first quarter
  • Hired 58 new employees worldwide, expanding the global workforce to more than 500 employees
  • Resolved thousands of client support cases with an average response time of less than five minutes and average client satisfaction rating of 4.8 out of 5 (where 5 equals “excellent”)
  • Delivered over 90,000 global tax, legal, and regulatory updates to date, across more than 100 countries

“We exceeded our fiscal first quarter plan and surpassed the milestone of 1,000 clients signed since inception, a  direct result of the success and value Oracle and SAP licensees are achieving with a switch to Rimini Street’s innovative and robust support offering,” said Seth Ravin, CEO, Rimini Street. “Today, we further extend our vision by launching Rimini Street’s next-generation enterprise software support model. We are grateful for and honored by the opportunity to serve each and every client who has made our global growth and success possible, and we remain committed to bringing the most innovative and cost-effective enterprise software support services to our current and future clients.”

New Service Standard Designed to Address the Opportunities and Challenges Facing Oracle and SAP Licensees

LAS VEGAS – April 29, 2015 – Rimini Street, Inc., the leading independent provider of  enterprise software support for SAP AG’s (NYSE: SAP) Business Suite and BusinessObjects software and Oracle Corporation’s (NYSE: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion and Oracle Retail software, today once again redefines enterprise software support with the launch of its next generation of Rimini Street Support Services, a comprehensive suite of services specifically designed to enable Oracle and SAP licensees to address new opportunities and challenges accompanying today’s changing IT landscape.

In addition to enhancing the award-winning support services currently offered by Rimini Street, today’s announcement includes the launch of three major new support components: Security Support Services, Risk Avoidance Services, and Innovation & Roadmap Services. With the launch of this next-generation enterprise software support program, Rimini Street further extends its position as the industry leader in enterprise software support service strategy, programs and delivery – offering the only complete suite of services across the full lifecycle of client support requirements.

Redefining Enterprise Software Support – Again

In 2005, Rimini Street redefined enterprise software support by introducing new and innovative support features and pricing not previously offered by any other vendor. In the decade since, Rimini Street has successfully delivered its suite of services and exceptional value to more than 1,000 clients, including 118 Fortune 500 and Global 100 organizations.

With its first-of-a-kind features such as customized code support (at the same service level as vendor-delivered code), interoperability support and performance support, rigorous service level commitments and a client satisfaction rating of 4.8 out of 5 (where 5 equals “excellent”) – all delivered at half the price of Oracle and SAP’s annual support fees – Rimini Street is widely recognized as the leading provider of independent support services from a market, value and service perspective.

Today, Oracle and SAP licensees face new opportunities and challenges from an evolving IT landscape, including:

  • Shifting strategic focus from core ERP “Systems of Record” to innovative “Systems of Engagement”
  • Cross-platform interoperability needs between mature Oracle and SAP enterprise software platforms and innovative cloud solutions in a hybrid IT landscape
  • Software vendor investment pivot from current applications to preannounced future ERP platforms
  • Costly vendor-forced upgrades to new application releases and future unproven platforms for limited business benefit just to retain full support
  • Increasing global security threats and challenges

In response, Rimini Street is launching its next generation of Rimini Street Support Services to help both existing and new clients with strategies and services to address these opportunities and challenges. Rimini Street Support Services enables Oracle and SAP licensees to cost effectively run their current application releases and technology smoothly and in full legal compliance for the next 15 years or longer after switching to Rimini Street (without any required upgrades), as well as fund investments in innovation that drive growth and support business objectives.

Rimini Street Support Services now consists of the following full-lifecycle components:

  • Product Support Services
  • Global Tax, Legal and Regulatory Services
  • Security Support Services (New)
  • Risk Avoidance Services (New)
  • Technology Support Services
  • Innovation & Roadmap Services (New)
  • Account Management Services

Below is a brief description of each of the new service components:

  • Security Support Services – Rimini Street Security Support Services provides proactive security intelligence reporting and resolution services, designed to protect client systems from potential vulnerabilities and mitigate security risks. The Company also now provides robust support for security-specific cases filed by clients.
  • Risk Avoidance Services – Rimini Street Risk Avoidance Services is a portfolio of proactive support services designed to identify and resolve potential issues before they occur in order to ensure maximum uptime and optimal performance across a range of application and infrastructure components. The first four Risk Avoidance Services being announced today are:
    • Application Architecture Assessment
    • Hardware Monitoring
    • Database Health Check
    • Best Practice Advisement
  • Innovation & Roadmap Services – Rimini Street Innovation & Roadmap Services is a set of services that enable clients to maximize their ROI on existing technology investments by building a strategy and plan that can keep current application releases operating smoothly and in full legal compliance for the next 15 years or more. Furthermore, Rimini Street will work with clients to design roadmaps that integrate new innovations and technologies to achieve business and budget objectives in the years ahead. The new Innovation & Roadmap Services include:
    • Technology Roadmap
    • Innovation Roadmap

Each of these new service offerings will be made available to new and existing Rimini Street clients.

Bringing Service Back to the Software Support Industry

“Most Oracle and SAP customers are struggling to efficiently maintain their core enterprise software while also taking advantage of new trends like digitalization and cloud that should be levers for driving business growth,” said Rebecca Wettemann, VP, Enterprise Applications, Analytics and Cloud at Nucleus Research. “Funded by continued client success, Rimini Street is demonstrably increasing investments in innovative, valuable service capabilities, at a breadth and depth not available from any other support vendor, that help clients cost effectively maintain their current operations and also position and invest in new programs needed by the business to drive growth and customer engagement.”

“Rimini Street continues to disrupt and reshape the enterprise software support services market with innovative offerings designed to meet the evolving service and budgetary needs of Oracle and SAP enterprise software licensees,” said Seth Ravin, Rimini Street CEO. “The introduction of our next-generation enterprise software support services, which includes the launch of several first-of-a-kind services, demonstrates Rimini Street’s continuing commitment to bring innovation, value and excellent client service back to the software support industry.”

Net Revenues of $25.9 Million, Up 40% Year over Year
Deferred Revenues of $86.8 Million, Up 43% Year over Year
Surpassed 1,000 Signed Clients Since Inception, Up 27% Year over Year

LAS VEGAS, April 29, 2015 – Rimini Street, Inc., the leading independent provider of enterprise software support for SAP AG’s (NYSE: SAP) Business Suite and BusinessObjects software and Oracle Corporation’s (NYSE: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion and Oracle Retail software, today announced its financial results for the three months ended March 31, 2015.

Rimini Street’s first quarter results included record highs in net revenues and deferred revenues. Also, the number of clients electing multi-year, non-cancelable service periods is a record for fiscal first quarters.

  • Net revenues for the first fiscal quarter of 2015 increased 40% year over year to $25.9 million
  • Deferred revenues as of March 31, 2015 increased 43% year over year to $86.8 million

The above information is preliminary and subject to the completion of quarter-end financial processes and review.

Notable Q1 2015 Achievements:

  • Surpassed 1,000 signed clients since inception
  • Signed first client headquartered in China, a $40 billion chemical conglomerate
  • Signed first client headquartered in South Africa, one of Africa’s largest steel distributors
  • Signed 66 new transactions, a record number of new clients in a fiscal first quarter
  • Hired 58 new employees worldwide, expanding the global workforce to more than 500 employees
  • Resolved thousands of client support cases with an average response time of less than five minutes and average client satisfaction rating of 4.8 out of 5 (where 5 equals “excellent”)
  • Delivered over 90,000 global tax, legal, and regulatory updates to date, across more than 100 countries

“We exceeded our fiscal first quarter plan and surpassed the milestone of 1,000 clients signed since inception, a  direct result of the success and value Oracle and SAP licensees are achieving with a switch to Rimini Street’s innovative and robust support offering,” said Seth Ravin, CEO, Rimini Street. “Today, we further extend our vision by launching Rimini Street’s next-generation enterprise software support model. We are grateful for and honored by the opportunity to serve each and every client who has made our global growth and success possible, and we remain committed to bringing the most innovative and cost-effective enterprise software support services to our current and future clients.”

 

مقياس جديد للخدمة مصمّم لمعالجة الفرص والتحديات التي تواجه حملة تراخيص “أوراكل” و”إس إيه بي”   لاس فيغاس-(بزنيس واير): تقوم “ريميني ستريت”، وهي الشركة المستقلة والرائدة في مجال حلول الصيانة ومزود الدعم لبرامج المؤسسات (المدرجة في بورصة نيويورك تحت الرمز NYSE:SAP)، بما في ذلك برنامج “بزنيس سويت” و”بزنيس أوبجكتس” من شركة “ساب إيه جي” وشركة “أوراكل كوربوريشن” (المدرجة في بورصة نيويورك تحت الرمز NYSE:ORCL)، وبرامج “سيبيل“، و”بيبول سوفت“، و”جاي دي إدواردز“، و”إي بزنيس سويت“، و”أوراكل داتا بايز“، و”أوراكل ميدلوير“، و”هايبريون“، و”أوراكل ريتيل“، اليوم ومرة أخرى بإعادة تعريف دعم برمجيات الشركات مع إطلاق الجيل القادم من خدمات الدعم من “ريميني ستريت”، وهي مجموعة شاملة من الخدمات المصممة خصيصاً لتمكين حملة تراخيص “أوراكل” و”إس إيه بي” من مواجهة الفرص والتحديات الجديدة المصاحبة لبيئة تقنية المعلومات المتغيرة اليوم.

وبالإضافة إلى تعزيز خدمات الدعم الحائزة على جوائز والمقدمة حالياً من قبل “ريميني ستريت”، يشمل إعلان اليوم إطلاق ثلاثة عناصر دعم رئيسية جديدة هي: خدمات الدعم الأمني، وخدمات تجنب المخاطر، وخدمات الابتكار وخارطة الطريق. ومع إطلاق الجيل القادم من برنامج دعم برمجيات الشركات، تعزز “ريميني ستريت” من موقعها كالرائدة في القطاع في مجال تزويد استراتيجية خدمات دعم برمجيات الشركات، والبرامج- بحيث تقدم المجموعة الوحيدة الكاملة من الخدمات عبر دورة الحياة الكاملة لمتطلبات دعم العملاء.

إعادة تعريف الدعم لبرامج الشركات- مرة أخرى

قامت “ريميني ستريت” خلال عام 2005، بإعادة تعريف دعم برامج الشركات من خلال تقديم ميزات دعم جديدة ومبتكرة وتسعيرات لم تقدم من قبل من قبل أي مزود آخر. وخلال عقد من الزمن منذ ذلك الحين، نجحت “ريميني ستريت” بتقديم مجموعة خدماتها بالإضافة إلى قيمة استثنائية لأكثر من ألف من العملاء، بما فيها 118 شركة مدرجة في قائمة “فورتشن 500” وقائمة “جلوبال 100”.

وبفضل ميزاتها الأولى من نوعها مثل دعم الرمز المخصص (في نفس مستوى الخدمة الخاصة بالرمز الذي يقدمه البائع)،  فإن دعم التشغيل البيني ودعم الأداء، والتزامات مستوى الخدمة الصارمة، وتقييم رضا العملاء الذي سجل 4.8 من 5 (حيث أن 5 يساوي “ممتاز”)- يتم تقديمها كلها بنصف سعر رسوم الدعم السنوية الخاصة بـ”أوراكل” و”إس إيه بي”- تحظى “ريميني ستريت” باحترام واسع النطاق بصفتها المزود الرائد لخدمات الدعم المستقلة1 من منظور السوق والقيمة والخدمة.

يواجه حملة تراخيص “أوراكل” و”إس إيه بي” اليوم فرصاً وتحديات جديدة من مشهد تقنية المعلومات المتطور، بما في ذلك: ·

انتقال التركيز الاستراتيجي من “أنظمة التخزين” الأساسية الخاصة بتخطيط موارد المؤسسات إلى “أنظمة التفاعل” المبتكرة ·

احتياجات قابلية التشغيل البيني عبر المنصات بين منصات برمجيات الشركات الناضجة من “أوراكل” و”إس إيه بي” والحلول السحابية المبتكرة في بيئة تكنولوجيا المعلومات الهجينة ·

محور استثمار بائع البرمجيات من التطبيقات الحالية إلى منصات تخطيط موارد المؤسسات المستقبلية المعلن عنها مسبقاً ·

التحديثات المكلفة المفروضة من قبل البائع لإصدارات التطبيقات الجديدة والمنصات المستقبلية غير المثبتة لفوائد العمل المحدودة فقط للحفاظ على الدعم الشامل ·

التهديدات والتحديات الأمنية العالمية المتزايدة

رداً على ذلك، تطلق “ريميني ستريت” الجيل القادم من خدمات الدعم من “ريميني ستريت” لمساعدة العملاء الحاليين والجدد على حد سواء بواسطة استراتيجيات وخدمات تساعد على مواجهة هذه الفرص والتحديات. وتسمح خدمات الدعم من “ريميني ستريت” لحملة تراخيص “أوراكل” و” إس إيه بي” بإدارة إصدات وتقنيات التطبيقات الحالية الخاصة بهم بفعالية من حيث التكلفة وعلى نحو سلس وبامتثال قانوني شامل للسنوات الـ 15 المقبلة أو أكثر، وذلك بعد انتقالهم إلى دعم “ريميني ستريت” (بدون أي تحديثات مطلوبة)، فضلاً عن استثمارات الصندوق في الابتكار والتي تدفع النمو وتدعم أهداف الأعمال التجارية.

وتتكون خدمات الدعم من “ريميني ستريت” حالياً من كامل دورة حياة المكونات التالية:   ·

خدمات دعم المنتج ·

خدمات عالميَّة ضريبية وقانونية وتنظيمية ·

خدمات الدعم الأمني (جديد) ·

خدمات تجنب المخاطر (جديد) ·

خدمات دعم التكنولوجيا ·

خدمات الابتكار وخارطة الطريق (جديدة) ·

خدمات إدارة الحسابات
وفيما يلي وصف موجز لكل من مكونات الخدمات الجديدة:

• خدمات الدعم الأمني- تقدم خدمات الدعم الأمني من “ريميني ستريت” خدمات تقارير معلومات استخبارية أمنية استباقية، التي تهدف إلى حماية أنظمة العملاء من الثغرات المحتملة والتخفيف من المخاطر الأمنية. كما تقدم الشركة حالياً دعماً قوياً لقضايا أمنية محددة مقدمة من قبل العملاء.
• خدمات تجنب المخاطر- خدمات تجنب المخاطر من “ريميني ستريت” هي مجموعة من خدمات الدعم الاستباقية التي تهدف إلى تحديد المشاكل المحتملة وحلها قبل وقوعها من أجل ضمان أقصى قدر من الجهوزية والأداء الأمثل عبر مجموعة من مكونات التطبيقات والبنية التحتية. أما أول أربع خدمات تجنب المخاطر التي تم الإعلان

عنها اليوم فهي:
o تقييم بنية التطبيقات
o مراقبة الأجهزة
o التحقق من صحة قاعدة البيانات
o دراسة متأنية لأفضل الممارسات
• خدمات الابتكار وخارطة الطريق- خدمات الابتكار وخارطة الطريق من “ريميني ستريت” هي مجموعة من الخدمات التي تمكّن العملاء من زيادة العائد على الاستثمار في استثمارات التكنولوجيا الحالية من خلال بناء استراتيجية وخطة تستطيعان إبقاء إصدارات التطبيقات الحالية تعمل بسلاسة وبامتثال قانوني شامل للسنوات ال 15 المقبلة أو أكثر. وبالإضافة إلى ذلك، ستعمل “ريميني ستريت” مع العملاء لتصميم خرائط طرق تدمج الابتكارات والتقنيات الحديثة لتحقيق أهداف العمل والميزانية في السنوات المقبلة. وتشمل خدمات الابتكار وخارطة الطريق ما يلي:
o خارطة طريق التكنولوجيا
o خارطة طريق الابتكارستكون كل من عروض الخدمات الجديدة هذه متوفرة لعملاء “ريميني ستريت” الحاليين والجدد.

إعادة الخدمة إلى قطاع دعم البرمجيات

وفي هذا الصدد، قالت ريبيكا ويتيمان، نائب رئيس التطبيقات والتحليلات والخدمات السحابية للشركات لدى “نوكليوس ريسرش”: “يكافح معظم عملاء ‘أوراكل’ و‘إس إيه بي’ للحفاظ بكفاءة على برمجيات المؤسسات الأساسية لديهم مع الاستفادة في نفس الوقت من الاتجاهات الجديدة مثل التكنولوجيا الرقمية والسحابية التي ينبغي أن تكون مصدر قوة لقيادة نمو الأعمال.” وأضافت: “بتمويل من نجاح العملاء المستمر، تقوم ‘ريميني ستريت’ بشكل واضح بزيادة الاستثمارات في قدرات خدمات مبتكرة وقيّمة، في اتساع وعمق غير متوفرين من قبل أي بائع آخر لخدمات الدعم، ما يساعد العملاء في الحفاظ على عملياتهم الحالية بكفاءة من حيث التكلفة والاستثمار في برامج جديدة تحتاجها الشركات والاستثمار فيها بهدف دفع عجلة النمو وإشراك العملاء”.

ومن جهته، قال سيث رافين، الرئيس التنفيذي لشركة “ريميني ستريت”: “تستمر ‘ريميني ستريت’ بتغيير وإعادة تشكيل سوق خدمات دعم برمجيات الشركات بواسطة عروض مبتكرة مصممة لتلبية الخدمة المتطورة والاحتياجات المتعلقة بالميزانية الخاصة بحملة تراخيص برمجيات شركات ‘أوراكل’ و‘إس إيه بي’. ويثبت إدخال الجيل القادم من خدمات دعم برمجيات الشركات الخاص بنا، والتي تتضمن إطلاق الكثير من الخدمات الأولى من نوعها، التزام ‘ريميني ستريت’ المستمر لتحقيق الابتكار والقيمة وخدمة العملاء الممتازة إلى قطاع دعم البرمجيات”.

New Service Standard Designed to Address the Opportunities and Challenges Facing Oracle and SAP Licensees

LAS VEGAS – April 29, 2015 – Rimini Street, Inc., the leading global independent provider of enterprise software support services for SAP SE’s (NYSE:SAP) Business Suite and BusinessObjects software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion and Oracle Retail, today once again redefines enterprise software support with the launch of its next generation of Rimini Street Support Services, a comprehensive suite of services specifically designed to enable Oracle and SAP licensees to address new opportunities and challenges accompanying today’s changing IT landscape.

In addition to enhancing the award-winning support services currently offered by Rimini Street, today’s announcement includes the launch of three major new support components: Security Support Services, Risk Avoidance Services, and Innovation & Roadmap Services. With the launch of this next-generation enterprise software support program, Rimini Street further extends its position as the industry leader in enterprise software support service strategy, programs and delivery – offering the only complete suite of services across the full lifecycle of client support requirements.

Redefining Enterprise Software Support – Again

In 2005, Rimini Street redefined enterprise software support by introducing new and innovative support features and pricing not previously offered by any other vendor. In the decade since, Rimini Street has successfully delivered its suite of services and exceptional value to more than 1,000 clients, including 118 Fortune 500 and Global 100 organizations.

With its first-of-a-kind features such as customized code support (at the same service level as vendor-delivered code), interoperability support and performance support, rigorous service level commitments and a client satisfaction rating of 4.8 out of 5 (where 5 equals “excellent”) – all delivered at half the price of Oracle and SAP’s annual support fees – Rimini Street is widely recognized as the leading provider of independent support services1 from a market, value and service perspective.

Today, Oracle and SAP licensees face new opportunities and challenges from an evolving IT landscape, including:

  • Shifting strategic focus from core ERP “Systems of Record” to innovative “Systems of Engagement”
  • Cross-platform interoperability needs between mature Oracle and SAP enterprise software platforms and innovative cloud solutions in a hybrid IT landscape
  • Software vendor investment pivot from current applications to preannounced future ERP platforms
  • Costly vendor-forced upgrades to new application releases and future unproven platforms for limited business benefit just to retain full support
  • Increasing global security threats and challenges

In response, Rimini Street is launching its next generation of Rimini Street Support Services to help both existing and new clients with strategies and services to address these opportunities and challenges. Rimini Street Support Services enables Oracle and SAP licensees to cost effectively run their current application releases and technology smoothly and in full legal compliance for the next 15 years or longer after switching to Rimini Street (without any required upgrades), as well as fund investments in innovation that drive growth and support business objectives.

Rimini Street Support Services now consists of the following full-lifecycle components:

  • Product Support Services
  • Global Tax, Legal and Regulatory Services
  • Security Support Services (New)
  • Risk Avoidance Services (New)
  • Technology Support Services
  • Innovation & Roadmap Services (New)
  • Account Management Services

Below is a brief description of each of the new service components:

  • Security Support Services – Rimini Street Security Support Services provides proactive security intelligence reporting and resolution services, designed to protect client systems from potential vulnerabilities and mitigate security risks. The Company also now provides robust support for security-specific cases filed by clients.
  • Risk Avoidance Services – Rimini Street Risk Avoidance Services is a portfolio of proactive support services designed to identify and resolve potential issues before they occur in order to ensure maximum uptime and optimal performance across a range of application and infrastructure components. The first four Risk Avoidance Services being announced today are:
    • Application Architecture Assessment
    • Hardware Monitoring
    • Database Health Check
    • Best Practice Advisement
  • Innovation & Roadmap Services – Rimini Street Innovation & Roadmap Services is a set of services that enable clients to maximize their ROI on existing technology investments by building a strategy and plan that can keep current application releases operating smoothly and in full legal compliance for the next 15 years or more. Furthermore, Rimini Street will work with clients to design roadmaps that integrate new innovations and technologies to achieve business and budget objectives in the years ahead. The new Innovation & Roadmap Services include:
    • Technology Roadmap
    • Innovation Roadmap

Each of these new service offerings will be made available to new and existing Rimini Street clients.

Bringing Service Back to the Software Support Industry

“Most Oracle and SAP customers are struggling to efficiently maintain their core enterprise software while also taking advantage of new trends like digitalization and cloud that should be levers for driving business growth,” said Rebecca Wettemann, VP, Enterprise Applications, Analytics and Cloud at Nucleus Research. “Funded by continued client success, Rimini Street is demonstrably increasing investments in innovative, valuable service capabilities, at a breadth and depth not available from any other support vendor, that help clients cost effectively maintain their current operations and also position and invest in new programs needed by the business to drive growth and customer engagement.”

“Rimini Street continues to disrupt and reshape the enterprise software support services market with innovative offerings designed to meet the evolving service and budgetary needs of Oracle and SAP enterprise software licensees,” said Seth Ravin, Rimini Street CEO. “The introduction of our next-generation enterprise software support services, which includes the launch of several first-of-a-kind services, demonstrates Rimini Street’s continuing commitment to bring innovation, value and excellent client service back to the software support industry.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,500 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Investor Relations Contact
Dean Pohl

Rimini Street, Inc.

+1 925-523-7636 dpohl@riministreet.com
Media Relations Contact
Michelle McGlocklin

Rimini Street, Inc.

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