Overview
Break the Cycle and Drive Cost Savings on Maintenance and Support for Oracle Products
According to Gartner, “…support costs for [legacy software]… typically increase each year, while the benefits gained from that support decrease…This dynamic has led more SPVM leaders to seek alternative, lower-cost support options.”1
Thousands of Oracle customers today use Rimini Street to deliver cost savings of up to 90% on total maintenance and support, while improving service quality and responsiveness.
1Gartner, Predicts 2020: Negotiate Software and Cloud Contracts to Manage Marketplace Growth and Reduce Legacy Costs, 18 December 2019
Rimini Street Benefits for State of California Oracle Clients
Rimini Street independent, third-party support helps reduce total costs of maintenance and support for Oracle products by up to 90% while liberating your IT capacity to drive your strategic priorities without the vendor dictating your decisions.
Cost savings
Save up to 90% on total costs of maintenance and support for your Oracle software while improving service quality and responsiveness
Increase IT resource capacity
Support your existing Oracle software (including customizations) for at least 15 years without forced continuous updates, and including optional managed services to offload day-to-day Oracle operations
Drive your strategic priorities
Focus your budget and resources on business-driven priorities, whether sustaining current operations or accelerating new growth and innovation, without the vendor dictating your roadmap or timing.
Comparison Chart
Support Features |
Rimini Street |
Oracle Premier & Extended |
Oracle Sustaining |
|---|---|---|---|
Support Services |
|||
Application and documentation fixes |
No New Fixes |
||
Operational and configuration support |
|
||
Installation and upgrade support |
|
||
Global tax, legal, and regulatory updates |
No New Updates |
||
Named, regional Primary Support Engineer with an average of 15 years experience |
|
|
|
Account management services |
|
|
|
15-minute guaranteed response SLA for P1 critical cases with 2-hour updates |
|
|
|
Customization support |
|
|
|
Performance support |
|
|
|
Interoperability and integration support |
|
|
|
Full support of current release for at least 15 years from contract date |
|
|
|
Strategic Services |
|||
Technical, functional, and application roadmap advisory services |
|
|
|
Cloud advisory services |
|
|
|
License advisory services |
|
|
|
Security advisory services |
|
|
|
Interoperability and integration advisory services |
|
|
|
Impact on Resources |
|||
Significant reduction in operating costs (budget, people, time) |
|
|
|
Independence from vendor-dictated roadmap |
|
|
|
Featured Clients
It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”
– Andrew Matheson, Head of Operations and Automation
The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”
– Dong Hoon Park, Head of IT Department
The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”
– Eric Kamara, General Manager of Platform Services
Additional Resources
All SAP software licensees can now easily extend the useful life and maximize the full value of their current, proven and stable mission-critical systems and enjoy total maintenance savings of up to 90% without the requirement of a costly and risky migration to S/4HANA on RISE LAS VEGAS – June 5, 2025 – Rimini Street, […]
Broadcom’s acquisition of VMware has introduced a wave of pricing and packaging changes, prompting many organizations to reassess their virtualization strategy. With shifting policies, fluctuating bundles and pricing often disclosed late in the renewal cycle, what was once a reliable standard has become a source of uncertainty. A recent Rimini Street survey found that 98% […]
Take control of your Oracle roadmap and IT strategy.
Contact us to learn more.