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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
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Expert Services and Support for SAP HANA Database

Keep your SAP HANA database running strong for years into the future with support, management and innovation solutions from a global leader of third-party support for SAP HANA database.

Read blog on breaking up with SAP support Request a call
Expert Services and Support for SAP HANA Database

Support solutions for SAP HANA database to regain control

Like many SAP database customers, you may be feeling pressured to migrate to SAP HANA Cloud without understanding the ROI or value of such an undertaking. More SAP customers are asking why. Why take on a lengthy, expensive and potentially risky migration project when my on-prem HANA database system is working well? Why should I give up control over my SAP database roadmap?

Rimini Street has helped many SAP database customers choose a better path, one that keeps existing HANA databases running for up to 15+ years into the future — no upgrades or migrations necessary. With a wide range of highly effective solutions for support, security, interoperability and more, we help you maximize your SAP investment and shift your savings toward investing in innovation and growth initiatives.

Discover why organizations across the globe in industries such as retail, energy, telecom and manufacturing trust Rimini Street with their business-critical HANA database needs. Let us serve as your support provider and innovation partner, giving you the freedom to follow your own technology roadmap.

Get premium support

Get premium support

Receive ultra-responsive, robust service that reduces operating expenses. By switching to Rimini Street, you can save up to 90% on your total annual SAP HANA support costs and get better coverage.
Calculate your savings
Defer migration projects

Defer migration projects

Decide if and when to migrate to SAP HANA Cloud based on your business’s needs and timeline — not the vendor’s. Extend the life of your database up to 15+ years and leisurely explore your options.
Learn how
Fuel innovation and growth

Fuel innovation and growth

Reinvest time and funds into strategic initiatives that drive growth. Apply resources to innovation and integrate best-fit technologies with your stable platform, benefiting from new features immediately.
Uncover 4 SAP innovation myths

Key Lessons Learned from an SAP Database Guru

What does a day in the life of an SAP expert at Rimini Street look like? Rimini Street’s Senior Support Engineer Leonardo Gracioli shares how he and his team work together to resolve critical issues quickly and address clients’ most pressing needs.

Read blog

Expert support for SAP HANA database components

At Rimini Street, the scope of our support encompasses all SAP HANA database Support Package Stacks (SPS) and revisions. We also support SAP HANA database components including, but not limited to:

HANA Database
HANA Studio
HANA Client
HANA Host Agent
HANA Information Composer
HANA Advanced Data Processing
HANA Spatial
LT Replication AddOn
LT Replication Server
SAP BusinessObjects Data Services
HANA XS Engine
HANA XS Advanced Runtime

Get top SAP HANA database performance and ROI

As a global leader of end-to-end third-party enterprise software support, management and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but helping you achieve your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Rimini Support™ for HANA database
  • Rimini Manage™ for HANA database
  • Rimini Consult™ for HANA database
  • Rimini Protect™ for HANA database
  • Rimini Connect™ for OS with a HANA database
  • Rimini Watch™ for HANA database

Count on Rimini Street to deliver flexible, scalable, advanced support for your HANA database. We go beyond traditional break/fix support to help boost uptime and performance, increasing your overall ROI.

With Rimini Support for HANA database, you gain:

  • <2-minute average response time for P1 and P2 issues
  • Dedicated Primary Support Engineer backed by a global team and proprietary AI tools
  • Immediate savings of up to 50% on annual support for SAP HANA to redirect to innovation
Learn about Rimini Support Compare to SAP HANA support

Let us expertly manage your database while your team works on strategic initiatives. Take advantage of our unique managed services model for your HANA database to help simplify operations, fill IT skills gaps and keep costs in check.

With Rimini Manage for HANA database, you gain:

  • Access to a global team of engineering talent with deep SAP knowledge
  • Choice of unlimited service or variable resource delivery model to fit budget
  • Root cause analysis to prevent recurring issues
Learn about Rimini Manage for SAP

Leverage the knowledge and hands-on experience of our database experts. Beyond providing world-class consulting and project solutions tailored to fit your needs, we go the distance with you to execute the agreed-upon plans to success.

With Rimini Consult for HANA database, you gain:

  • Vendor-agnostic IT strategy and roadmapping based on your goals
  • Custom project design and implementation to achieve functionality
  • Personalized recommendations for security, interoperability and more
Learn about Rimini Consult

Strengthen your security posture and help secure your HANA database with Rimini Street’s exclusive database protection solutions — without relying on vendor-provided security patches or being exposed to attacks while waiting for, selecting or applying fixes.

With Rimini Protect for HANA database, you gain:

  • Zero-day defense via database memory activity monitoring
  • Proactive protection against vulnerability exploitation
  • Cost-effective solutions that free up funding for innovation
Learn about Rimini Protect Download Rimini Protect Advanced Database Security Suite datasheet

Prolong the life of your HANA database by tackling interoperability issues ahead of time. Our solutions enable seamless compatibility with new technologies, helping future-proof your platform for a higher ROI.

With Rimini Connect products, you gain:

  • Fast, nondisruptive implementation by our team of specialists
  • Reliable solutions for Java, email servers, browsers and operating systems
  • Ability to proactively plan your technology roadmap without vendor restrictions or code changes
Learn about Rimini Connect

Keep your HANA database running smoothly with proactive monitoring and health check solutions. Let Rimini Street help maintain your environment by identifying and addressing problems before they become critical.

With Rimini Watch for HANA database, you gain:

  • 24/7/365 monitoring with 10-minute guaranteed response time for P1 cases
  • Enhanced performance and stability of your HANA database
  • Technical support and guidance to help ensure adherence with best practices
Learn about Rimini Watch

Hear what our clients have to say

OSG Corporation
“

By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”

Go Harada General Manager, Information Technology OSG Corporation
Read story
Watch video
Federation University
“

It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”

Andrew Matheson Head of Operations and Automation Federation University
Read story
Technical Support for Oracle Helps Pan Ocean Navigate the Future
“

The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”

Dong Hoon Park Head of IT Department Pan Ocean
Read story
MYOB
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”

Eric Kamara General Manager of Platform Services MYOB
Read story
Watch video
SCEE Electrical Ltd
“

Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”

Imre Szabo Group ICT Manager Southern Cross Electrical Engineering Limited ("SCEE Group")
Read story
Watch video
Bumhan Mecatec
“

The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”

Jaewoong Jeong Executive Director, IT Business Division Bumhan Group
Read story
GRP
“

With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”

Ivan Widjaksono Head of Digital Transformation GRP
Read story
Watch video
Mercury NZ
“

We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

Tim Aynsley Head of Technology Mercury NZ
Read story
Standard Foods Corporation
“

My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”

Jerry Lee IT Director Standard Foods 
Read story
Korean Air
“

When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”

Cho Yeon-Jeong ERP IT Team, Manager Korean Air
Read story
Watch video
AllianceCorp Manufacturing
“

Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team. ”

Erik Looi CIO AllianceCorp Manufacturing
Read story
Watch video
Iguatemi
“

Rimini's proposal for AMS delighted us due to the differential of its model. In addition to the seniority of the engineers and extremely fast response time, today we don't waste any more time having to manage the tickets. It is a great optimization of resources to have a single service provider for support and AMS.”

Valdemar Castilho IT Operations Manager Iguatemi Empresa de Shopping Centers S.A.
Read story
OSG Corporation
Federation University
Technical Support for Oracle Helps Pan Ocean Navigate the Future
MYOB
SCEE Electrical Ltd
Bumhan Mecatec
GRP
Mercury NZ
Standard Foods Corporation
Korean Air
AllianceCorp Manufacturing
Iguatemi

Additional resources

Tackling Customer Concerns About SAP Support and Cloud Migration
Video
Tackling Customer Concerns About SAP Support and Cloud Migration
Watch Video
Foundry Survey: IT Leaders Express Concern Around SAP Plans for Move to S/4HANA
Research Report
Foundry Survey: IT Leaders Express Concern Around SAP Plans for Move to S/4HANA
Read Research Report
Love It or Leave It: Should You Replace or Modernize Your ERP System?
Blog
Love It or Leave It: Should You Replace or Modernize Your ERP System?
Scott Hays
Scott Hays
Senior Director, Product Marketing
Rimini Street
4 min read

As IT leaders look toward the future of their ERP system, they must decide whether to innovate at the edges of the current system or replace it completely.  We’ve all seen those reality home renovation shows where a couple must decide whether to renovate their current home or buy a new one. If the place […]

Read Blog
Don’t Miss This Critical Deadline for SAP Roadmap Planning  
Blog
Don’t Miss This Critical Deadline for SAP Roadmap Planning  
Luiz Mariotto
Luiz Mariotto
GVP, Global Pre-Sales
3 min read

Two years ago, SAP extended mainstream support for SAP ERP Central Component (ECC) by two years, from 2025 to 2027. That no doubt prompted sighs of relief for organizations unwilling to take on the pain and costs of migrating to S/4HANA. Now, those organizations and all SAP licensees have until the September 30 annual deadline to […]

Read Blog
Sept 30th Deadline
Blog
Third-party Support for SAP: The Gift That Keeps on Giving
Rimini Street Staff
3 min read

Hand SAP your software support cancellation notice before the September 30 SAP deadline and give yourself the gift of improved ERP support quality this year — and every year.   2020 was a unique year for all, as the world grappled with COVID-19 and the impact it had on personal and professional lives. The pandemic […]

Read Blog
Understanding the Risks of SAP’s Vision for Cloud and S/4HANA
Webinar
Understanding the Risks of SAP’s Vision for Cloud and S/4HANA
Watch Webinar
5 Decisions To Consider Before Moving To SAP S/4HANA
Webinar
5 Decisions To Consider Before Moving To SAP S/4HANA
Watch Webinar
Responsive support services
Video
Rimini Street: What We Do

We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.

Watch Video
The Real Deadline to Consider Third-Party SAP Maintenance is September 30th
Blog
The Real Deadline to Consider Third-Party SAP Maintenance is September 30th
Pat Phelan
Pat Phelan
VP, Market Research
2 min read

In less than three weeks, customers of SAP enterprise software need to act if they wish to keep their options open for assessing better value support choices for the calendar year of 2020 and eliminate the risk of the planned end of full support for SAP ECC 6. Instead of being bound for yet another […]

Read Blog

Expect more from your SAP HANA database investment

Contact Rimini Street today to learn how we can help you make the most of your on-prem HANA database, preserving your ability to choose what's best for your business.

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