Rimini Street, Inc

Your SAP Maintenance Contract May Automatically Renew After September 30th

Don't get locked into another year of expensive SAP maintenance. Give SAP your 90-day notice now and explore your options. You could be saving up to 90% on your total maintenance costs.

Experience personalized support while radically reducing annual BusinessObjects maintenance costs

Rimini Street provides independent annual support for BusinessObjects. By using this support, you can receive an integrated service offering with both interoperability and configuration support for BusinessObjects.

And at no extra cost, you will also receive advisory services for strategic application planning and interoperability support. We can deliver the strategic guidance you need to prepare for potential SAP Business Objects infrastructure changes, plus help with verifying certification on new platforms and resolving interoperability conflicts.

Get started with SAP BusinessObjects support. Let's talk.

Supported BusinessObjects Product Lines

Rimini Street supports:

  • BusinessObjects Platform
    • BusinessObjects Analysis for OLAP
    • BusinessObjects Dashboards (formerly Xcelsius)
    • BusinessObjects Explorer
    • BusinessObjects Web Intelligence
    • SAP Crystal Reports
  • Enterprise Performance Management (EPM)
    • Business Planning and Consolidation
    • Governance, Risk and  Compliance
    • Planning, Budgeting and Forecasting
    • Profitability and Cost Management
    • Strategy Management

Supported BusinessObjects Releases

Rimini Street supports BusinessObjects Platform 2.0 and later releases as well as BusinessObjects Enterprise Performance Management.

2017 SAP Applications Strategy Findings

The evidence from a recent survey of SAP ERP licensees reveals that 85% plan to continue running their current SAP releases. Many don’t see a business case for S/4HANA, are wary of multimillion-dollar reimplementation expenses, and seek to develop a hybrid IT strategy around their stable system of record. Get an in-depth look at the detailed survey findings and learn three best practices you need to know if you want to optimize costs in order to find the freedom to innovate.

"It’s very important to me to ensure I meet all of my client’s expectations consistently while always providing exceptional service."

You deserve a support program engineered for you. Engineered for Support means that on Rimini Street you’ll find smart, passionate support engineers singularly focused on providing the highest level of enterprise software support available.

  • You'll know your Primary Support Engineer (PSE) by name — like Joe, Emi or Kalpana.
  • We guarantee a response to critical issues within 15 minutes (actual average response time is less than five minutes).
  • As a Level 3 engineer, your PSE has an average of 15 years of front-line SAP expertise.
  • Backed by an entire technical organization, your PSE will work to derive every bit of value out of your existing ERP platform for the next 15 years.

Over 1,300 companies worldwide have made the switch to Rimini Street

“With the switch to Rimini Street, we immediately saved on our annual support fees. The Company is helping us optimize our maintenance spend, giving us the opportunity to focus on more innovative programs that will help grow our future retail business.”

David Lean, Head of IT, James Pascoe Group

Want your SAP support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning.

Standard Support Program FeatureRimini StreetSAP
Named, regional Primary Support Engineer for each client
Named Global Account Manager for each client
24/7/365 support with 15-minute guaranteed response time for Priority 1 issues
Full support with no forced upgrades
Full support of current release for at least 15 years
Performance tuning
Interoperability support
Strategic roadmap services
Strategic vendor-neutral security guidance
Onboarding and  archiving services
50% annual cost savings
Installation and upgrade support
Configuration support
Operational support
Application, repository and documentation fixes