Experience personalized support while radically reducing annual BusinessObjects maintenance costs

Rimini Street provides third-party annual support for BusinessObjects. By using our support, you can receive an integrated service offering with both interoperability and configuration support for BusinessObjects.

And at no extra cost, you will also receive advisory services for strategic application planning and interoperability support. We can deliver the strategic guidance you need to prepare for potential SAP Business Objects infrastructure changes, plus support with verifying certification on new platforms and resolving interoperability conflicts.

Get started with SAP BusinessObjects support. Let's talk.

Supported BusinessObjects Product Lines

Rimini Street supports:

  • BusinessObjects Platform
    • BusinessObjects Analysis for OLAP
    • BusinessObjects Dashboards (formerly Xcelsius)
    • BusinessObjects Explorer
    • BusinessObjects Web Intelligence
    • SAP Crystal Reports
  • Enterprise Performance Management (EPM)
    • Business Planning and Consolidation
    • Governance, Risk and  Compliance
    • Planning, Budgeting and Forecasting
    • Profitability and Cost Management
    • Strategy Management

Supported BusinessObjects Releases

Rimini Street supports BusinessObjects Platform 2.0 and later releases as well as BusinessObjects Enterprise Performance Management.

We also support Oracle Database for BusinessObjects along with SAP HANA Database, SAP ASE, IBM Db2 and Microsoft SQL Server

Databases for BusinessObjects no longer fully supported by the vendor:

  • Oracle and earlier releases1
  • IBM Db2 9.5 and earlier releases2
  • Microsoft SQL Server 2014 (SP1) and earlier releases4
  • SAP ASE 15.5 and earlier releases5

Rimini Street guarantees ultra-responsive full support for a minimum of 15 years plus additional services.

1source 2source 4source5source

2019 SAP Application Survey

The evidence from a recent survey of SAP ERP licensees reveals that 85% plan to continue running their current SAP releases. Many don’t see a business case for S/4HANA, are wary of multimillion-dollar reimplementation expenses, and seek to develop a hybrid IT strategy around their stable system of record. Get an in-depth look at the detailed survey findings and learn three best practices you need to know if you want to optimize costs in order to find the freedom to innovate.

"It’s very important to me to ensure I meet all of my client’s expectations consistently while always providing exceptional service."

You deserve an SAP BusinessObjects support program engineered for you. With Rimini Street you’ll find support engineers focused on providing the highest level of enterprise software support.

  • You’ll know your Primary Support Engineer (PSE) by name.
  • We guarantee a response to critical issues within 15 minutes.
  • Our PSEs have an average of 15 years of SAP expertise.
  • You can stay on your existing platform for at least 15 years.

Nearly 2,100 active clients are supported by Rimini Street worldwide

“With the switch to Rimini Street, we immediately saved on our annual support fees. The Company is helping us optimize our maintenance spend, giving us the opportunity to focus on more innovative programs that will help grow our future retail business.”

David Lean, Head of IT, James Pascoe Group

Want your SAP Business Objects support and maintenance program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning.

Standard Support Program FeatureRimini StreetSAP
Named, Regional Primary Support Engineer for Each Client
Named Global Account Manager for Each Client
24/7/365 Support with 15-minute Guaranteed Response Time for Priority 1 issues
Software Enhancements Delivered Under Maintenance Agreement
Custom Code Support
Installation and Upgrade Support
Application, Repository and Documentation Fixes
Global Tax, Legal and Regulatory Updates
Configuration Support
Full Support with No Forced Upgrades
Full Support of Current Release for a Minimum of 15 Years
Performance Support
Integration Support
Interoperability Support
Strategic Application Planning, Functionality Mapping and Enhancement Analysis
Security Advisory Services (Vendor-Neutral)
50% Annual maintenance fees savings