Rimini Street Privacy Policy

Our Commitment to Privacy

As a visitor ("you" or "your") to the website www.riministreet.com ("Site"), your privacy is as important to Rimini Street, Inc. ("Rimini Street," "company," "we," "us," or "our") as it is to you. We will never sell your information to any third parties. This Privacy Policy describes the gathering, usage and dissemination practices for the information collected by Rimini Street, including without limitation, the website located at www.riministreet.com (such website shall hereinafter be referred to as the "Site") and any offline marketing events or tradeshows ("Events"). When you provide information to us via our Site or Events, we protect it according to this Privacy Policy. By using this Site, you acknowledge that you have reviewed, and agree to, the terms of this Privacy Policy. If you do not agree to this Privacy Policy, do not use this Site. If you have questions regarding this Privacy Policy, contact privacy@riministreet.com or call 702-839-9671.

TRUSTe Privacy Program Statement

TRUSTe European Safe Harbor certification

Rimini Street has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personally identifiable information. The TRUSTe program covers the website www.riministreet.com and our data collection practices at offline marketing events.  The use of information collected through our Site and Events shall be limited to the purpose of providing the service for which the individual or Client has engaged Rimini Street. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@riministreet.com. If you are not satisfied with our response you can contact TRUSTe here.

TRUSTe Contact Information:

If you have any complaints regarding our compliance with the U.S.-E.U. Safe Harbor program you should first contact us at privacy@riministreet.com. If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet here, fax to 415-520-3420, or mail to TRUSTe Safe Harbor Compliance Dept., click for mailing address. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with Rimini Street. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English. For human resources data we have agreed to cooperate with Data Protection Authorities.

Any questions, comments or complaints about the data practices (including without limitation compliance with data privacy principles of notice, choice, onward transfer, access, security, data integrity, or enforcement) of a hosted, online, on-boarding software customer or partner for whom Rimini Street processes data should be addressed to that customer or partner. 

Safe Harbor Participation

Rimini Street complies with the U.S. - E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Rimini Street has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Rimini Street's certification, please visit http://www.export.gov/safeharbor/.

As part of our participation in Safe Harbor, we have agreed to TRUSTe dispute resolution for disputes relating to our compliance with Safe Harbor. If you have any complaints regarding our compliance with Safe Harbor you should first contact us at: 

Email: privacy@riministreet.com

Rimini Street, Inc.
Attn: Privacy
3993 Howard Hughes Parkway,
Suite 780, Las Vegas, Nevada 89169

APEC Participation

Validate TRUSTe privacy certification

Rimini Street abides by the Asia-Pacific Economic Cooperation (APEC) Cross Border Privacy Rules System. The APEC CBPR system provides a framework for organizations to ensure protection of personal information transferred among participating APEC economies. http://www.apec.org/Groups/Committee-on-Trade-and-Investment/~/media/Files/Groups/ECSG/CBPR/CBPR-PoliciesRulesGuidelines.ashx

Information Collection and Use

We may collect the following types of information when you access the Site of participate in Events:

  • Information you provide directly when you request a quote, request more information or ask us to contact you regarding Rimini Street services, or via any e-mail messages you send us, including personally identifiable information such as your name, your company (if any), email address, and phone
  • Information you provide directly, including personally identifiable information you submit through this Site as part of the online job application process
  • Passively collected information, including through the use of "cookies" described below, such as IP addresses, Web browser and operating system information, date and time of visits, and the Web pages your Internet browser visits when browsing the Site 
  • Click-through information related to Rimini Street emails and related marketing activities; and aggregate, non-personally identifiable information, such as the number of hits per week or per Web page
  • Information you provide directly at Events by completing a contact form, exchanging your business card or exchanging contact information via electronic token


"Cookies" are small text files that store information about your interactions with a particular Web site, either temporarily (known as a "temporary" or "session" cookie, and deleted once you close your browser window) or more permanently on the hard drive of your computer (known as a "permanent" or "persistent cookie"). Cookies can make it easier to use a Web site by allowing servers to access certain information quickly:

  • Session cookies can be used to help a user's browser navigate a Web site more smoothly and may show up if the user comes from a Web site with which the subsequent Web site has some relationship (for example, a Web site of an affiliated company) and can give helpful information. 
  • Persistent cookies can be used to customize a Web site for a user, such as by storing passwords, preferences, and registration and account information so that users do not have to reenter this information each time they visit a Web site.
  • This Site may use both session/temporary cookies and persistent/permanent cookies to store non-personally identifiable information that allows us to offer you better customer service and easier site navigation. To make the Site easier to use, we combine information collected via cookies with personally identifiable information. Note that if you configure your browser to reject cookies, you might not be able to access important functions or areas of the Site or enjoy certain conveniences at this Site.
  • We and/or our third party marketing partner employs a software technology called "clear gifs" (a.k.a. Web Beacons/Web Bugs), that help us better manage content on the Site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our customers' personally identifiable information. 
  • We use a third-party tracking service called Trackalyzer that uses cookies to track non-personally identifiable information about visitors to our site in the aggregate.

You can choose, below, not to allow cookies. If you do, we can't guarantee that your experience with the Website will be as good as if you do allow cookies.

The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.

These links explain how you can control cookies via your browser - remember that if you turn off cookies in your browser then these settings apply to all websites not just this one:

Internet Explorer http://support.microsoft.com/kb/278835 (this page links to further information for different versions of IE - the mobile version is at http:/ /www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx).
Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
Safari: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html (or http://support.apple.com/kb/HT1677 for mobile versions)
Firefox: http://support.mozilla.org/en-US/kb/ Enabling%20and%20disabling%20cookies
Blackberries: http://docs.blackberry.com/en/smartphone_users/deliverables/ 32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp
Android: http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022
Opera: http://www.opera.com/browser/tutorials/security/privacy/

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.

The Way We Use Information

Rimini Street uses information collectedfrom the Site and Events in the following ways:

  • We use the information you provide directly online, or through email messages, relating to inquiries about services or requests for quotes to respond to your inquiries and requests. 
  • We use the information you provide online, including actions or clicks from hyperlinks, to customize future communications and Web pages in accordance with communication preferences you have established with Rimini Street. 
  • For some registration, email and use data you provide, we may direct you to particular Web pages, customize the Web pages you see, or otherwise increase the relevance of the information you receive. 
  • We use information about Web pages visited, page hits per week, and the like, internally to improve the design of our Web pages. 
  • We may use and disseminate the information submitted using the online job application process internally as necessary to consider your application and to contact you regarding our decision. You also have the ability to send a job opening to a friend by entering third party personally identifiable information such as third party email address. The third party will be sent a one-time email alerting them to the opening. Rimini Street does not store this information once the invitation has been sent to the third party.

When We Share Customer Information

Rimini Street shares information for business purposes only on a need-to-know basis and only with:

  • Its own employees and affiliates.
  • The customer from which Rimini Street received the information.
  • Rimini Street subcontractors, consultants, and third-party service-provider companies, that have agreed to safeguard such information in a like manner to the way that Rimini Street safeguards such information and that have signed confidentiality agreements with Rimini Street.
  • Other entities authorized to have access to such information under applicable law or regulation. Rimini Street does not share non-public individually identifiable information with third-party marketers.

Rimini Street may disclose information to protect our rights or property, to enforce our terms of use and legal notices, as required or permitted by law, or at the request of government regulators or other law enforcement officials and the courts (including the issuance of a valid subpoena or court order). We shall have no duty to notify you of such compliance with the law.

We will not use or share information in ways unrelated to those described above without first notifying you and offering you a choice as to whether or not we may use your data in this different manner.

Rimini Street uses a third party service provider to handle the Client Login section of the Site.

If Rimini Street is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personal information.

Our Commitment to Data Integrity and Security

Rimini Street processes information only in ways compatible with the purpose for which it was collected. To the extent necessary for such purposes, we take reasonable steps to make sure that customer information is accurate, complete, current and otherwise reliable with regard to its intended use based on the information that has been provided to us. However, Rimini Street is not responsible for ensuring that it has up-to-date personally identifiable information of each customer or Site user, nor will Rimini Street be responsible for ensuring that customers or users of the Site update their personally identifiable information with Rimini Street.

Rimini Street takes reasonable and appropriate measures to maintain the confidentiality and integrity, and prevent the unauthorized use or disclosure, of information. This includes maintaining a system of appropriate administrative, physical and technical safeguards to secure such information. 

We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you with services or information. We will retain and use your information as necessary to comply with our legal and internal recordkeeping obligations, resolve disputes, and enforce our agreements.

Third-Party Web Site, Content, Products and Services

The Site may provide links to Web sites and access to content, products and services from third parties, including users, advertisers, affiliates, and sponsors of the Site. You agree that Rimini Street is not responsible for the availability of, and content provided on, third-party Web sites. You should refer to the policies posted by other Web sites regarding privacy and other topics before you use them. You agree that Rimini Street is not responsible for third-party content accessible through the Site, including opinions, advice, statements, and advertisements, and understand that you bear all risks associated with the use of such content. Your relationship is directly with the third party, including, but not limited to, if you choose to purchase any products or services from a third party. You agree that Rimini Street is not responsible for: (a) the quality of third-party products or services; and (b) fulfilling any of the terms of your agreement with the seller, including delivery of products or services and warranty obligations related to purchased products or services. You agree that Rimini Street is not responsible for any loss or damage of any sort you may incur from dealing with any third party.

We post customer testimonials on our Web site which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@riministreet.com.

Our Site offers social media features, such as share buttons for Twitter and Facebook that users can utilize at their discretion. Your choice to use these features may allow collection of your IP address, which page you are visiting on our Site, and may set a cookie to enable the features to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Should you choose to use these features your interactions with them are governed by the privacy policy of the company providing it.


If at any time after registering to receive information you change your mind and no longer wish to receive any information or marketing emails from us, send a request to unsubscribe@riministreet.com or visit www.riministreet.com/unsubscribe specifying your new choice.

Correcting and Updating Your Information

We will respond to your request in 30 days if you need to update, change or remove information. You can do so by e-mailing privacy@riministreet.com with the subject line heading of "Privacy Policy Request," or by regular mail addressed to:
Rimini Street, Inc.
Attn: Privacy
3993 Howard Hughes Parkway,
Suite 780, Las Vegas,
Nevada 89169

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy at any time, and any modifications are effective when they are posted on the Site. We will also post a prominent notice of a material change to our privacy policy on the home page of the Site prior to the change becoming effective. The date of the newest version of the Privacy Policy will be posted below. Please check back frequently, especially before you submit any personally identifiable information at the Site, to see if the Privacy Policy has changed. By using the Site, you indicate your understanding and acceptance of the terms of the Privacy Policy posted at the time of your use.

Additional Information

Questions regarding this policy or the practices of the Site should be directed to Rimini Street by emailing such questions to privacy@riministreet.com or by regular mail addressed to:
Rimini Street
Attn: Privacy
3993 Howard Hughes Parkway,
Suite 780, Las Vegas,
Nevada 89128

Effective Date 10/6/2014