Rimini Street Support for Oracle Retail

Best-in-Class Support & Maintenance Services for Best-in-Class Retail Management Software

Rimini Street offers support services for Oracle Retail (Retek) applications across the entire product suite.

Unmatched Retail Expertise

Rimini Street Support for Oracle Retek offers Oracle Retail licensees the same personalized service that our clients enjoy today across all our product lines. Our program for Oracle Retail customers includes support for the acquired Retek products including:

  • Merchandising Operations Management (MOM)
  • Merchandise Planning & Optimization
  • Supply Chain Planning and Execution

A Comprehensive Support & Maintenance Program

Our services include innovative and robust program features that have made Rimini Street the support provider of choice for hundreds of organizations around the world. Standard support and maintenance program features for Oracle Retail licensees that switch to Rimini Street include:

  • 50 percent cost savings compared to the software vendor
  • Support for a minimum of 15 years and beyond for existing releases without required upgrades
  • Named, local primary support engineers assigned to each client (no "offshoring" of support calls)
  • 24/7 support coverage with 15-minute-or-less guaranteed response for critical issues by a senior engineer
  • Named account managers assigned to each client
  • Flexible contract options

Combined Support for Retail Management and Oracle ERP Applications Enables Additional Savings and Integrated Support

Reap the same 50 percent savings in annual support fees enjoyed by clients utilizing Rimini Street for their enterprise application software support. In addition to significant cost savings and innovative support program features, licensees using Rimini Street for combined support of their Oracle Retail (Retek) suite and other Oracle enterprise applications will also benefit from an integrated service offering with deeper interoperability and configuration support between the Oracle Retail products and other applications, all from a single provider.

Rimini Street experts are standing by to answer your questions about Rimini Street Support for Oracle Retail (Retek) applications.

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