Rimini Street Support Services for Hyperion
Best-in-Class Support Services for Best-in-Class Performance Management Software
Rimini Street offers support and maintenance services for Hyperion Products across the entire product line.
Unmatched Hyperion Expertise
Rimini Street Support for Hyperion offers Hyperion licensees the same personalized service that our clients enjoy today across all our product lines. Our program for Hyperion customers includes support for:
- Hyperion Planning (including Workforce Planning, Capital Asset Planning and Project Financial Planning)
- Hyperion Financial Management (HFM)
- Hyperion Financial Close Management
- Hyperion Strategic Finance
- Financial Management Analytics
Comprehensive Hyperion Expertise
Our services include innovative and robust program features that have made Rimini Street the support provider of choice for hundreds of organizations around the world. Standard support program features for Hyperion licensees that switch to Rimini Street include:
- 50 percent cost savings compared to the software vendor
- Support for a minimum of 15 years and beyond for existing releases without required upgrades
- Named, local primary support engineers assigned to each client (no "offshoring" of support calls)
- 24/7 support coverage with 15-minute-or-less guaranteed response for critical issues by a senior engineer
- Named account managers assigned to each client
- Flexible contract options
Combined Support and Maintenance for Performance Management and ERP Applications Enables Additional Savings and Integrated Support
Reap the same 50 percent savings in annual support fees enjoyed by clients utilizing Rimini Street for their enterprise application software support. In addition to significant cost savings and innovative support program features, licensees using Rimini Street for combined support of their Oracle Hyperion and Oracle or SAP enterprise applications will also benefit from an integrated service offering with deeper interoperability and configuration support between the Hyperion products and other applications, all from a single provider.
Rimini Street experts are standing by to answer your questions about Rimini Street Support and maintenance for Hyperion.