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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    Enterprise software support, managed services and innovative Agentic AI ERP solutions
    See what we do
    • We help you…
      • Transform business processes with Agentic AI
      • Reduce software support costs
      • Avoid low-ROI upgrades/migrations
      • Maximize value of existing ERP
      • Self-fund innovation in budget
      • Enable enterprise-wide AI & automation
      • Develop strategic IT roadmaps
      • Augment staff to fill tech skills gaps
      • See all objectives
    • Our unique approach
      • Agentic AI ERP
        • Rimini Agentic UX™
      • Rimini Smart Path™
        • Support
        • Optimize
        • Innovate
    • Support and services
      • Agentic AI ERP solutions
      • Enterprise software support
      • Managed services
      • Professional services
      • Security solutions and services
      • Unified support and services
      • Interoperability services
      • Monitoring and health check services
      • Change management and release control
      • Global tax, legal and regulatory update services
      • License advisory services
      • See all support and services
  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    See all software we support
    • Oracle
      • Oracle E-Business Suite
      • Oracle Database
      • Hyperion
      • JD Edwards
      • Fusion Middleware
      • See all Oracle
    • SAP
      • SAP ECC and Business Suite
      • SAP S/4HANA
      • SAP HANA Database
      • SAP BusinessObjects
      • SAP ASE (Sybase) Database
      • SAP cloud products
      • See all SAP
    • VMware
      • vSphere
      • vSAN
      • vCenter
      • Horizon
      • ESXi Hypervisors
      • Aria Operations
      • See all VMware
    • Open-source databases
    • Microsoft
    • IBM
    • ServiceNow
    • Salesforce
    • Workday
    • Dayforce
    • And more
  • Industries
    Tailored solutions and strategic expertise for your industry’s unique challenges.
    • Manufacturing
    • Telecom
    • Retail
    • Financial services
    • Energy, utilities and resources
    • Government
    • See all industries
  • Success stories
    Real-world stories of how clients have achieved profitability and competitive advantage
    • By industry
    • Business & professional services
    • Education
    • Energy & utilities
    • Government
    • Healthcare
    • Hospitality
    • Manufacturing
    • Media & entertainment
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    • Technology
    • Transportation & logistics
    • Wholesale & distribution
    • See all success stories
  • Resources
    Library of tools and insights to keep you on the Smart Path™ toward IT success
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      • All content
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        • Agentic AI ERP
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        • Oracle
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    • Watch our IT experts in action
  • Company
    A global leader in enterprise software support and services for mission-critical systems
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Contact us

Enterprise Software Support and Innovation Solutions by Objective

Plan, build and execute your vision with Rimini Street, the trusted, vendor-agnostic IT partner with a proven track record of helping thousands of organizations achieve their business objectives.

Request a call
Enterprise Software Support and Innovation Solutions by Objective

Top requested objective: cost reduction

We’ve helped clients save more than $10B to date, freeing up resources for strategic projects, technology initiatives and talent acquisition. See your potential savings from third-party support and IT transformation services.

Calculate your savings

Reimagine IT as the hero of your organization

The long list of demands from the business only continues to grow, as does the challenge of managing a sprawling estate of systems and the imperative for innovation now. You need a strategic partner with depth of knowledge and breadth of capabilities to help you visualize what’s possible, build a roadmap and bring it to life. Whatever your business objectives may be, We’ll Get You There.™

Support

Reduce software support costs

Lower total support costs by up to 90% across all your enterprise applications.

Avoid low-ROI upgrades/migrations

Run your existing systems for up to 15+ years without upgrades or migrations.

Maximize value of existing ERP

Ensure your enterprise applications, databases and tech stack interoperate seamlessly.

Get comprehensive support

Receive fast, expert support from experienced engineers to protect business uptime.

Outsource support

Shift the support burden for all applications to one expert IT partner.

Maintain compliance

Stay compliant with global tax, legal and regulatory services for 160+ countries.
View More View Less

Optimize

Augment staff to fill tech skills gaps

Gain access to expert IT skills for both long-time systems and new innovations.

Manage applications

Manage and run your critical applications more efficiently and cost-effectively.

Plan and rationalize systems

Optimize and simplify your existing systems for greater savings and efficiency.

Simplify cloud modernization

Easily migrate workloads to and from the cloud, optimizing your usage and spend.

Secure and protect systems

Help guard against known and unknown threats across applications and databases.

Optimize software licensing

Manage your software licensing programs and help mitigate potential compliance risk.
View More View Less

Innovate

Self-fund innovation in budget

Reallocate resources to transformation initiatives without increasing IT budget.

Develop strategic IT roadmaps

Create a strategic applications roadmap to guide future IT decisions.

Enable enterprise-wide AI & automation

Deliver board-level impact with AI in months, not years, across your enterprise.

Modernize user experiences

Deploy modern user interfaces across all systems in your IT ecosystem.

Gain enterprise visibility

Get single-pane-of-glass visibility integrated with predictive analytics to enhance decision-making.

Introduce low code and automation

Easily accelerate new app development and integrate processes across all your systems.
View More View Less

Realize the full potential of your software portfolio

As a global leader of end-to-end third-party enterprise software support, management and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Enterprise software support
  • Managed services
  • Professional services
  • Software security services
  • Interoperability services
  • Monitoring and health check services
  • Custom support services

Receive expert support from a global leader of third-party support for Oracle, SAP, VMware and more. From operational support to customization fixes, you can count on us to keep your systems running.

With Rimini Support™, you gain:

  • Dedicated Primary Support Engineer, backed by a global team of engineers and proprietary AI tools
  • Average response time of less than 2 minutes for critical issues
  • Immediate savings of up to 50% on annual support fees to fund innovation
Learn about Rimini Support

Hand off daily maintenance of critical systems to free up your team for strategic projects. Our team goes beyond management to deliver software optimization services for increased stability and performance.

With Rimini Manage™, you gain:

  • Unlimited ticketing model for fixed, transparent pricing
  • Root cause analysis to resolve recurring issues once and for all
  • Reduction of ticket backlogs, system breakage and related stress
Learn about Rimini Manage

Leverage world-class IT consulting services to resolve your most challenging IT issues, including security and interoperability. Rely on our seasoned professionals to provide targeted solutions based on your needs.

With Rimini Consult™, you gain:

  • Guidance to optimize and transform your existing systems for greater ROI
  • Vendor-agnostic IT roadmap and strategy development to meet your business goals
  • Design, staffing and execution of bespoke projects
Learn about Rimini Consult

Reduce your risk exposure in a growing threat landscape with proactive security solutions and services. Without dependency on vendor patches, we improve your overall security posture to help protect your databases, applications and more.

With Rimini Protect™, you gain:

  • Zero-day protection against entire classes of vulnerabilities
  • Fast and cost-effective security solution, with exclusive capabilities and pricing
  • Personalized protection tailored to help meet your specific needs
Learn about Rimini Protect

Future-proof your enterprise software and extend its useful life by enabling seamless compatibility with updates to your tech stack. Take advantage of our proprietary interoperability solutions to use best-fit technologies.

With Rimini Connect™, you gain:

  • Innovative solutions for browsers (patented), OS, Java and email servers
  • Accelerated tech stack modernization without regression testing, code changes or upgrades
  • Increased ROI of your existing enterprise software
Learn about Rimini Connect

Improve uptime and ensure optimal performance of your business-critical systems. Use proactive monitoring and health check solutions to identify and resolve issues before expensive fixes are required.

With Rimini Watch™, you gain:

  • Real-time dashboard and custom reports for robust system monitoring
  • Documented change management, complete with transparency and audit trails
  • Expert guidance on best practices for long-term system maintenance
Learn about Rimini Watch

Obtain software support and services beyond Oracle, SAP, VMware, IBM and Salesforce®. Request our team's skills and expertise to help run, manage, optimize and protect your ever-growing IT ecosystem.

With Rimini Custom™, you gain:

  • Custom proposal based on your budget, timeline and desired scope of work
  • Expert orchestration of your systems, facilitating growth and innovation
  • One trusted partner to handle more of your business-critical systems
Learn about Rimini Custom

Hear what our clients have to say

Cubic Corporation 
“

Rimini Street’s support helps create capacity for us to explore modernization, automation and AI initiatives across our broader application landscape, while maintaining SAP ECC as the stable core.”

Jack Lidington Director of Enterprise Applications Cubic Corporation
Read story
NTT Global Data Centers Americas
“

With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers. Not only have I expanded the skills and depth of my team, I now get the benefits 24/7. ”

Patrick Haley Sr. Director of Sales Operations NTT Global Data Centers Americas
Read story
Productos Chata
“

Once executive management saw the savings we were able to generate, they approved many projects that were previously on hold because of budgetary constraints.

Don’t get stuck with the status quo: Don’t close your eyes or fear making a change. Exploring the unknown led us to Rimini Street, and the whole company has benefited.”

Eddy Verdugo Systems Director Productos Chata
Read story
Iguatemi
“

Rimini's proposal for AMS delighted us due to the differential of its model. In addition to the seniority of the engineers and extremely fast response time, today we don't waste any more time having to manage the tickets. It is a great optimization of resources to have a single service provider for support and AMS.”

Valdemar Castilho IT Operations Manager Iguatemi Empresa de Shopping Centers S.A.
Read story
Kyocera SGS Precision Tools
“

We didn’t see enough benefits in PeopleSoft 9.2 to justify taking the time and expense to upgrade. And Oracle’s cloud timeline is so vague that we won’t be looking at that seriously for at least a couple of years.”

Steve Cochrane IT Director Kyocera SGS Precision Tools
Read story
Kumagai Gumi Company
“

Using Rimini Street’s support services means that we can continue to use our current version of SAP as it is for the next 15 years, making it possible to defer unnecessary version upgrades.”

Isao Shigihara Corporate Planning Division, IT Planning Group Kumagai Gumi Company
Read story
Lwart Environmental Solutions
“

With Rimini Street, our SAP and VMware environments simply work. That reliability gives us time to improve business processes and collaborate more closely with our innovation teams. We’ve found a partner we trust to keep our core systems running while we focus on where the business needs to go next.”

Jefferson Andriotti Head of IT and Procurement Lwart Environmental Solutions
Read story
Chen Full
“

With Rimini Street, we have confidence that our SAP systems are in expert hands. That trust allows our team to focus on enabling the business rather than worrying about ERP support.”

Alex Chiu IT Manager Chen Full International 
Read story
Flexitech
“

The funds we saved, and the system stability achieved by moving to Rimini Street have empowered us to reinvest our people, time and money towards initiatives that put us at the forefront of innovation.”

Thierry Le Gouanvic CIO Flexitech
Read story
Cubic Corporation 
NTT Global Data Centers Americas
Productos Chata
Iguatemi
Kyocera SGS Precision Tools
Kumagai Gumi Company
Lwart Environmental Solutions
Chen Full
Flexitech

Don’t just take our word for it

"The Perfect Partner"

“The transition from mainstream support to 3rd party via Rimini Street has been well managed, delivered the expected savings against the back drop of increasing costs, provided a huge improvement in support services and is now delivering added value back to my business.”

– IT Controller

Read full review

Gartner© and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Additional resources

Rimini Consult™ Project Snapshot: Migrating Mission-Critical Siebel Systems to Microsoft Azure
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Rimini Consult™ Project Snapshot: Migrating Mission-Critical Siebel Systems to Microsoft Azure
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Rimini Consult™ Project Snapshot: Migrating from Oracle Data Integrator (ODI) 11g to 12c
Brochure
Rimini Consult™ Project Snapshot: Migrating from Oracle Data Integrator (ODI) 11g to 12c
Read Brochure
Unified Support Services for Enterprise Software
Brochure
Unified Support Services for Enterprise Software

Rimini Street, Inc. (RMNI) is the leader in third-party enterprise software support and strategic services to organizations around the world.

Read Brochure
Delivering More Value by Supporting More Software
Blog
Delivering More Value by Supporting More Software
David Rowe
David Rowe
EVP & Chief Marketing Officer
2 min read

Need to focus your limited IT resources on innovation while ensuring your complex software portfolio continues to support mission-critical operations? A new service offering called Rimini Custom™ can help. Here’s how. As an IT leader, your purview is growing more—not less—complex every day. In fact, an eye-opening report from Salesforce indicated that, on average, organizations […]

Read Blog
Unleash Your IT Potential with Rimini ONE™ All-in-One Support and Services
Blog
Unleash Your IT Potential with Rimini ONE™ All-in-One Support and Services
Rimini Street Staff
Rimini Street Staff
3 min read

In today’s competitive business landscape, organizations rely heavily on their enterprise software systems to drive productivity and enable growth. However, some vendors provide only limited levels of support for existing versions. As a result, many companies find themselves struggling to: keep up with the associated costs and complexities of maintaining their software investments source high-quality […]

Read Blog
Rimini ONE™ Overview Video
Video
Rimini ONE™ Overview Video
Watch Video
Introducing Rimini ONE™: The End-to-End Outsourcing Solution from ONE Trusted Vendor
Video
Introducing Rimini ONE™: The End-to-End Outsourcing Solution from ONE Trusted Vendor
Watch Video
Rimini Watch™ for Database
Datasheet
Rimini Watch™ for Database
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Say yes to an ERP innovation strategy
Story
Say yes to an ERP innovation strategy

Modern composable ERP gives you the tools and flexibility you need to be true change agents in business.

Read Story

Ready to rethink what’s possible?

Contact Rimini Street today to learn how our enterprise software support, management and innovation solutions can help you achieve your business objectives for accelerated growth and profitability.

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