SAP customers have been at the forefront in embracing hybrid IT. This best-of-both-worlds approach lets them preserve and continue to leverage investments in mission-critical SAP ERP. At the same time, best-of-breed cloud applications help meet demands for greater business agility.
A study by the IT software management vendor SolarWinds quantified what was widely recognized across the IT industry: Hybrid IT has become the de facto computing model.
More than 80 percent of organizations run both core on-premises systems of record in tandem with cloud platforms and applications, the SolarWinds survey found. The remaining 20 percent is split about evenly between all-cloud organizations and those that continue to run only on-premises systems.
By moving functions like sales force automation, HR customer service and more to the cloud, SAP licensees are innovating around the edges and forging new systems of engagement.
Digital Transformation Ahead
Hybrid IT paves the way for digital transformation with faster processes, greater productivity and lower costs, and it opens opportunities to take advantage of the Internet of Things.
But two key barriers are preventing organizations from fully capitalizing on hybrid IT, the study found: The need to continue supporting core applications and budget limitations.
Those pain points are especially acute for SAP customers. Each year, licensees spend more than $300 billion to support SAP ecosystems, according to research by SAP Nation 2.0 author Vinnie Mirchandani.
All told, SAP licensing, support and third-party consultants consume an inordinate share of the IT budget. That imposes the budget limitations that throttle innovation in hybrid IT.
In effect, SAP ERP is a foundational element of hybrid IT identified in the SolarWinds study.
The cost is higher still when SAP customers devote internal resources to troubleshooting customizations and optimizing performance, not covered in an SAP support contract.
Funding Hybrid IT Innovation
What options do SAP customers have to make the most of hybrid IT? One option may be to gamble on S/4HANA, which SAP bills as its "next-generation business suite." So far, however, reception has been lukewarm. Just 5 percent of SAP's UK customers have implemented S4, for example.
Furthermore, a recent study by Nucleus Research found that nine of 10 SAP customers had no interest in moving to S4.
Dismissing the false premise of a "digital core," many SAP customers would prefer to leave their robust, stable ERP in place while they continue building out hybrid IT with cloud applications.
That could involve cloud technologies that SAP has acquired, such as Concur, SuccessFactors and Ariba. SAP's cloud roadmap remains unclear, however, and many customers are looking beyond SAP for best-of-breed cloud applications.
For hybrid IT to live up to its potential, SAP customers need to find a way to reduce costs and channel those savings into the more cost-effective cloud, as well as modern mobile, social and big data technologies.
That's why a growing number of SAP licensees are ending their costly SAP maintenance contracts in favor of independent support, also known as third-party support or third-party maintenance.
One key impetus is that SAP support is no longer delivering the value it once did. A decade ago, for instance, licensees looked forward to new functionality in an upgrade. But innovation in the established ERP platform has dwindled in comparison to the big bet SAP is making in S4.
A second reason is sheer cost savings and value. SAP licensees can save up to 90 percent on their total maintenance costs, while benefiting with support for customizations, direct access to senior support engineers, and tax, legal and regulatory updates.
SAP licensees really can have the best of both worlds.
Assessing the ROI of Third-Party Support for SAP Applications
This in-depth ROI analysis of 65 Rimini Street clients can help organizations understand the business case for switching to third-party support. Nucleus Research, an independent analyst firm, has validated the findings in this report.
Hari Candadai, GVP, Global Product Marketing and Strategy
Mr. Candadai is a seasoned marketing professional with over 22 years’ experience in global product marketing and corporate marketing management. He has consistently demonstrated his leadership by building strong customer relationships and optimal cross-functional partnerships. The author of several thought-leading white papers on disruptive software and services models, and one of the chief evangelists for independent support, Mr. Candadai is a frequent speaker at industry conferences globally.