Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”

One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”

When we signed up with Rimini Street, the first and biggest change was that it felt like a partnership. Second, the amount of information and analysis work that is done by the Rimini Street team helps us make better decisions. We get specific answers and directions as to what we can do to solve issues.”

We seriously evaluate every taxpayer dollar we spend; optimizing costs is of paramount importance. When I learned about Rimini Street, I was intrigued by the opportunity to get better support than we had with SAP and also streamline our costs. Looking back, I’d make the switch sooner if I could.”

After preparing a solid roadmap and clear steps, our transition to Rimini Street was smooth. We now have a primary support engineer, various levels of access by phone or email, and weekly conference calls with the support engineers who are working on any active tickets. Our support quality has vastly improved.”

I would not hesitate to reach out to the Rimini Street Global Security Services team again. They were quickly able to identify the problem and lead us to an effective solution that mitigates Java deserialization with WebLogic.”

The Rimini Street team helped show us a path to freeing up capital so we could enhance our existing platform’s functionality and performance instead of executing costly and large-scale upgrades. When I delivered the recommendation to our senior leadership team, and, more importantly, to the owners of the company, they were very appreciative of the savings we were able to produce from this move.”

We moved to Rimini Street because the risks were low and we knew the financial savings would be a huge benefit. After we experienced far better support than what we had before, our decision was validated, and we’ve since significantly expanded our global footprint through Rimini Street support .”