Search Icon

House of Fraser Expands Scope of Rimini Street Support for Oracle Software

Leading, national premium department store group in UK and Ireland switches support for standalone Oracle Database licenses after two years of responsive support for Oracle E-Business Suite landscape

LAS VEGAS, April 10, 2017 Rimini Street, Inc., the leading global independent provider of enterprise software support services for SAP SE’s (NYSE:SAP) Business Suite, BusinessObjects and HANA Database software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion, Oracle Retail, Oracle Agile PLM and Oracle ATG Web Commerce software, today announced that leading international retailer House of Fraser has expanded its use of Rimini Street support by switching support for its standalone Oracle Database licenses from Oracle to Rimini Street after two years of successfully leveraging Rimini Street for Oracle E-Business Suite (EBS). Since moving to Rimini Street for support of its EBS application, House of Fraser has been able to avoid an expensive, vendor-forced EBS upgrade, while continuing to receive mission-critical payroll updates to its existing EBS release, and get full support for its customized code – all at no additional fee.

“We have found Rimini Street to be a great partner, very knowledgeable and willing to pull out all the stops, especially during critical cases when issues with our highly customized EBS system could mean millions in lost potential revenue,” said Neal Johnson, director of IT service and operations, House of Fraser. “Making the decision to move support for our standalone Oracle databases to Rimini Street was a simple one, and the transition couldn’t have been smoother or easier. We have peace of mind knowing that our payroll update requirements, software customizations and database products are all supported, and at a fraction of what we were paying Oracle in annual support fees.”

Like House of Fraser, many companies running EBS 12.0 or earlier releases are on Sustaining Support from Oracle, which means they may no longer receive vital support features in return for their expensive maintenance fees, including new fixes and new tax, legal and regulatory updates. Rimini Street helps the retail chain to remain in compliance by providing support for UK payroll for its currently deployed EBS release. House of Fraser also receives Rimini Street’s premium-level support services including a 15-minute guaranteed response for Priority 1 critical issues, direct access to a named local Primary Support Engineer and 24/7/365 support coverage.

“The focus of our technology investment at House of Fraser is our multichannel operations and in-store experience. These are strategic initiatives that will generate far greater value to the business and our customers than performing an upgrade to the EBS 12 release, or continuing to pay annual vendor support fees for our databases,” said Johnson. “With Rimini Street, our EBS applications and Oracle Databases will be a solid and secure platform for our business needs moving forward, and a perfect fit for our strategy to optimize IT costs and better align IT to drive business innovation and competitive advantage. In fact, we are looking at purchasing new products from Oracle in the near future, and this is certainly underpinned by the comfort and knowledge that we can partner with Rimini Street on the support of these products.”

Premium Department Store Group Continues Rolling Out Leading-Edge Multichannel Initiatives

Established 165 years ago, with more than 5,000 employees and 60 stores in the UK, Ireland and China, House of Fraser is in the midst of an IT overhaul concentrated on enhancing the shopper experience. From redeveloping its web site and implementing a new mobile platform for smartphones, to rolling out new technology to its stores focused on increasing customer engagement, House of Fraser has become recognized as a leader in multichannel retail innovation.

Johnson added, “Beyond budget considerations, I would tell anyone interested in responsive service, excellent support, a high level of technical expertise, but most of all, a really good partnership – go with Rimini Street.”

“Today’s CIOs and IT leaders continue to be challenged with driving growth through business innovation while also meeting a need for IT cost containment,” said Seth Ravin, CEO, Rimini Street. “Rimini Street has focused on helping more than 1,750 clients since 2005, like House of Fraser, run their solid, secure core ERP platforms, while optimizing IT spend so they can focus on innovations that drive growth, efficiency and create greater value for their customers and business.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. Over 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.


Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation (including our pending appeal of the permanent injunction) or in the government inquiry or any new litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the terms and impact of our outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of our recently introduced products and services, including our Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services we expect to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on November 7, 2019, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication

© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Investor Relations Contact
Dean Pohl

Rimini Street, Inc.

+1 203 347-4446
Media Relations Contact
Michelle McGlocklin

Rimini Street, Inc.

This website has been built using modern web standards not fully supported by your browser. Please consider updating your browser.

Upgrade Today