Leading, national premium department store group in UK and Ireland switches support for standalone Oracle Database licenses after two years of responsive support for Oracle E-Business Suite landscape
LAS VEGAS, April 10, 2017 – Rimini Street, Inc., the leading global independent provider of enterprise software support services for SAP SE’s (NYSE:SAP) Business Suite, BusinessObjects and HANA Database software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion, Oracle Retail, Oracle Agile PLM and Oracle ATG Web Commerce software, today announced that leading international retailer House of Fraser has expanded its use of Rimini Street support by switching support for its standalone Oracle Database licenses from Oracle to Rimini Street after two years of successfully leveraging Rimini Street for Oracle E-Business Suite (EBS). Since moving to Rimini Street for support of its EBS application, House of Fraser has been able to avoid an expensive, vendor-forced EBS upgrade, while continuing to receive mission-critical payroll updates to its existing EBS release, and get full support for its customized code – all at no additional fee.
“We have found Rimini Street to be a great partner, very knowledgeable and willing to pull out all the stops, especially during critical cases when issues with our highly customized EBS system could mean millions in lost potential revenue,” said Neal Johnson, director of IT service and operations, House of Fraser. “Making the decision to move support for our standalone Oracle databases to Rimini Street was a simple one, and the transition couldn’t have been smoother or easier. We have peace of mind knowing that our payroll update requirements, software customizations and database products are all supported, and at a fraction of what we were paying Oracle in annual support fees.”
Like House of Fraser, many companies running EBS 12.0 or earlier releases are on Sustaining Support from Oracle, which means they may no longer receive vital support features in return for their expensive maintenance fees, including new fixes and new tax, legal and regulatory updates. Rimini Street helps the retail chain to remain in compliance by providing support for UK payroll for its currently deployed EBS release. House of Fraser also receives Rimini Streets premium-level support services including a 15-minute guaranteed response for Priority 1 critical issues, direct access to a named local Primary Support Engineer and 24/7/365 support coverage.
“The focus of our technology investment at House of Fraser is our multichannel operations and in-store experience. These are strategic initiatives that will generate far greater value to the business and our customers than performing an upgrade to the EBS 12 release, or continuing to pay annual vendor support fees for our databases,” said Johnson. “With Rimini Street, our EBS applications and Oracle Databases will be a solid and secure platform for our business needs moving forward, and a perfect fit for our strategy to optimize IT costs and better align IT to drive business innovation and competitive advantage. In fact, we are looking at purchasing new products from Oracle in the near future, and this is certainly underpinned by the comfort and knowledge that we can partner with Rimini Street on the support of these products.”
Premium Department Store Group Continues Rolling Out Leading-Edge Multichannel Initiatives
Established 165 years ago, with more than 5,000 employees and 60 stores in the UK, Ireland and China, House of Fraser is in the midst of an IT overhaul concentrated on enhancing the shopper experience. From redeveloping its web site and implementing a new mobile platform for smartphones, to rolling out new technology to its stores focused on increasing customer engagement, House of Fraser has become recognized as a leader in multichannel retail innovation.
Johnson added, “Beyond budget considerations, I would tell anyone interested in responsive service, excellent support, a high level of technical expertise, but most of all, a really good partnership – go with Rimini Street.”
“Today’s CIOs and IT leaders continue to be challenged with driving growth through business innovation while also meeting a need for IT cost containment,” said Seth Ravin, CEO, Rimini Street. “Rimini Street has focused on helping more than 1,750 clients since 2005, like House of Fraser, run their solid, secure core ERP platforms, while optimizing IT spend so they can focus on innovations that drive growth, efficiency and create greater value for their customers and business.”