Company increases investment in the region amid continued strong growth
LAS VEGAS, March 27, 2017 – Rimini Street, Inc., the leading global independent provider of enterprise software support services for SAP SE’s (NYSE:SAP) Business Suite, BusinessObjects and HANA Database software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion, Oracle Retail, Oracle Agile PLM and Oracle ATG Web Commerce software, today announced its continued growth and investment in Israel and Eastern Europe due to accelerated demand for the Company’s ultra-responsive, premium enterprise software support for Oracle and SAP licensees. Rimini Street announced that the Company’s total signed clients in the region as of December 31, 2016 increased by 100% over the past year1, and today services more than 74 global organizations with operations in Israel and Eastern Europe. The Company also announced that it increased its workforce in the region by 44% over the past year as of December 31, 2016.
Rimini Street opened its Tel Aviv office in 2015, and has already signed five of the 10 largest Israeli companies in the region, as well as local well-known brands including Amiad Water Systems, Central Bottling Company Group, Pelephone Communications Ltd., and Sodastream International Ltd.
Emphasis on Business Transformation Drives Demand for Cost Optimization Solutions
In a recent CIO survey conducted by Harvey Nash and KPMG across 82 countries worldwide, the biggest change in priority focus for CIOs was around customer engagement2. Increasingly, CIOs are being challenged to push outside their operational boundaries to focus on business transformation and strategy. In addition, the CEO’s priorities are shifting, with 63% preferring that their CIOs focus on IT projects that make the business money rather than save money3. However, this is a double-edged sword – with budgets largely remaining flat or decreasing, CIOs struggle to find extra IT budget to fund these key initiatives. By switching to Rimini Street support, companies worldwide can save up to 90% on their total maintenance costs, thereby liberating resources for those initiatives that engage customers, create additional revenue streams for their business, and provide a competitive edge.
“In Israel today, the watch words are ‘transform or die’ as increasingly CIOs in the region are pressed to maximize their IT landscape and at the same time find funds to implement new business transformation initiatives,” said Dr. Jimmy Schwarzkoph, research fellow and managing partner, STKI. “Approximately one-third of the top 20 companies in every industry sector will be ‘disrupted’ over the next three years. The savvy CIO recognizes this trend and will seek out solutions that help them initiate strategic programs to engage customers, and help their organization to grow and remain competitive – switching to independent support is a powerful option to help them achieve these goals.”
Built From the Ground Up to Provide Hyper-Responsive, Premium-Level Support
Rimini Street’s global support team delivers excellence in customer service for every client with valuable services not included in standard vendor maintenance, including support for customizations, interoperability support and performance tuning. In addition, every client is assigned a named, regionally based Primary Support Engineer (PSE) with a minimum of 10 years experience in their respective applications and technologies, who work closely with a team of specialists around the world who respond to every request 24/7/365. The Company leads the industry in service level commitments, providing a 15-minute or less response time for Priority 1 (P1) critical cases. Rimini Street’s average response time for critical cases is less than five minutes.
“Across Israel and Eastern Europe, CIOs are shifting their focus from an ERP-centric view to digital, customer-facing innovations that deliver real value to their business,” said Jack Oster, general manager of Israel and Eastern Europe, Rimini Street. “We continue to see strong momentum in the region as our proposition gains traction with many C-Suite and IT leaders from companies of all sizes and industries, who are looking to maximize the return on investment from their stable ERP platform and shift their focus and budget from back-office technologies to strategic growth and innovation priorities.”
1 Rimini Street preliminary figures, subject to the completion of the Company’s year-end financial audit.
2,3 2016 Harvey Nash/KPMG CIO Survey, conducted between December 12, 2015 and April 10, 2016.