Rimini Street Increases Investment in Latin America to Meet Growing Demand for Rimini Street Independent Support

Company announces 189% increase in Oracle and SAP clients; Now servicing more than 100 organizations in the region

LAS VEGAS and SÃO PAULO, August 10, 2016Rimini Street, Inc., the leading global independent provider of enterprise software support services for SAP SE’s (NYSE:SAP) Business Suite, BusinessObjects and HANA Database software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion, Oracle Retail and Oracle Agile PLM, today announced its continued strong growth trajectory and investment in the Latin American region due to fast-growing demand for Rimini Street’s premium-level ERP software support for Oracle and SAP licensees. The Company announced that it has increased its total signed clients in Latin America by 189% year over year in the second quarter ending June 30, 2016, and that it has made numerous strategic hires in the region to meet demand in this fast-growing market. Rimini Street’s best in class support model is a welcome solution to organizations who are interested in growing, expanding and innovating their business in the region despite a difficult economic climate.

Strong Momentum in Client Adoption; Top Talent Recruited Across the Region

Rimini Street also announced that it has increased its recurring Oracle and SAP revenue in Latin America by 57%1 year over year in the second quarter ending June 30, 2016. Today, Rimini Street supports more than 100 global clients with operations in Latin America including well-known local Brazilian companies Atento, Embraer S.A., GRSA, Grupo Rodobens, Infoglobo, MRS Logística S.A. and Tecnisa S.A.

To meet fast-growing demand in the region, Rimini Street has increased its local investment by adding several local senior executives and staff, including highly experienced delivery and support engineers. During the 12 month period ending in June 30, 2016, Rimini Street’s headcount in the region grew 229% year over year compared to the prior 12 month period.

Rimini Street Helps Clients Navigate Tough Economic Climate

The Latin American economy continues to struggle in 2016 with lower global demand for exports such as oil and gas, mining, and agriculture impacting the entire region. This has had a ripple effect in all areas of business including IT infrastructure costs, with many companies citing a 20 – 30% decrease in their overall IT budgets for 2016. In 2017, this budget line item is expected to decrease another 15%. With these substantial budget challenges, many organizations only have budget to sustain their current IT infrastructure, with insufficient budget left over to fund strategic initiatives.

In Brazil specifically, the country is navigating its worst recession in 25 years. Rimini Street’s unique value proposition – the combination of unsurpassed quality support coupled with substantial savings on annual support costs – has addressed a real economic need. In addition to saving clients up to 90% on their support and maintenance costs, clients are able to run their current software release for a minimum of 15 years, avoiding expensive and unnecessary upgrades to their stable ERP system.

“Brazil’s economy is expected to shrink a further 3.5% this year and organizations are struggling to stay viable in this contracting market, actively seeking solutions for cost reduction while maintaining their competitive edge,” said Edenize Maron, general manager, Rimini Street Latin America. “With a 189% increase in our signed Oracle and SAP clients, it is clear that Rimini Street’s offering is an enormous benefit to Oracle and SAP software licensees in this challenging market – we are helping CIOs realign their IT budgets and unlock extra funds that can be reinvested back into their business. Furthermore, we are aggressively hiring and investing in the best, most experienced on-boarding, support, and delivery talent in our industry to help ensure our client’s success with their switch to Rimini Street independent support.”

Clients Free up Funds for Strategic Initiatives

Clients in the region who recently made the switch to Rimini Street support include leading Brazil media group Infoglobo. Infoglobo moved the support of its SAP R/3 4.7 system to Rimini Street in November 2015, and then transitioned to SAP ECC 6.0 while under Rimini Street support. As experienced by all clients who switch to Rimini Street, Infoglobo realized immediate savings that the company can reallocate to more strategic areas of its business.

“Infoglobo has great expectations for our new partnership with Rimini Street. Rimini Street is delivering a more flexible, premium quality service with faster response times, and we get a personalized service approach from our primary support engineer,” said Alexandre Donner, CIO, Infoglobo. “We are excited to explore new IT investment options now made possible through the significant savings we achieved by switching to Rimini Street support – this includes looking into updating our vast digital infrastructure.”

Atento, the largest provider of customer relationship management and business process outsourcing services in Latin America and Spain, engaged Rimini Street support for its SAP ECC 6.0 platform.

“Atento achieved its leadership position through a dedicated focus on providing superior client service and having a highly engaged employee base, and our SAP system is a critical component of our business operations across 14 countries. However, we did not see the business benefit of an expensive re-platforming to SAP S/4HANA, and wanted to implement a support strategy that would allow Atento to reliably run our current ECC 6.0 system for a minimum of 15 years. We selected a support partner in Rimini Street who could help us maximize our current SAP investment, and at the same time allow us to free up funds to put back into client service initiatives where it really counts,” said Rogerio Ribeiro, CIO, Atento.

Rimini Street Support for Dynamic, Complex Latin American Tax and Regulatory Laws

Licensees in Latin America must manage dynamic, complex tax and regulatory laws that are difficult for both global and local organizations to comply with and keep current with updates to their systems. The process is labor intensive and complex, often requiring thousands of labor hours. In fact, according to the World Bank, corporate tax compliance in Brazil is 14 times lengthier in process than the United States, and longer than any other country in the world2.

In Brazil, Rimini Street provides critical ongoing support for evolving trade and tax regulation under the Sistema Público de Escrituração Digital (SPED) and legal books/taxation compliance – all at no additional cost to clients. Rimini Street has delivered to its clients all complex SPED updates including Nota Fiscal Eletrônica (NFe), Digital Accounting Bookkeeping (ECD), Digital Tax Booking (EFD), Accounting Tax Booking (ECF), Notas Técnicas, Social Security Contributions, SPED Social HR (eSOCIAL), EFD Block-K and EFD Reinf.

To ensure timely and accurate updates, Rimini Street’s dedicated team works directly with government organizations and thousands of additional sources in a patent-pending process to identify, analyze and deliver update capabilities for nearly 200 countries. Globally, the Company has delivered more than 115,000 updates to date, provided by a range of support, development and tax, legal and regulatory (TLR) research professionals in the market.

In addition to delivering the most comprehensive, timely TLR updates to clients around the world, each client is assigned a named, Primary Support Engineer (PSE), and benefits from ultra-responsive 24x7x365 support with response times of 10-minutes or less for Priority 1 cases. Clients also receive support for their own system add-ons and customizations, which are all provided at no additional cost as part of Rimini Street’s global award-winning support. The Company’s superior service model and seasoned engineers have won numerous awards for delivering excellence in customer service.

To learn more, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

1Rimini Street Q2 2016 preliminary results, excludes non-recurring one time revenues booked.

2World Bank “Doing Business Project,” 2014.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,500 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit https://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

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Investor relations contact:

Dean Pohl

Rimini Street, Inc.

+1 925-523-7636 dpohl@riministreet.com
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Rimini Street, Inc.

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