New product line extends Company’s product support coverage across more of clients’ Oracle landscape
LAS VEGAS, September 22, 2016 – Rimini Street, Inc., the leading global independent provider of enterprise software support services for SAP SE’s (NYSE:SAP) Business Suite, BusinessObjects and HANA Database software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion, Oracle Retail, and Oracle Agile PLM, today announced the availability of maintenance and support for Oracle ATG Web Commerce products. Oracle ATG Web Commerce is one of the primary frameworks for constructing and deploying business-to-business (B2B) and business-to-consumer (B2C) commerce websites across some of the largest organizations in the world across many industries, including the retail, telecommunications and public sector industries. As the 10th Oracle product line supported by Rimini Street, the new ATG Web Commerce product line adds breadth to Rimini Street’s robust portfolio of Oracle products. The Company is already successfully providing support to very large, global Oracle ATG Web Commerce licensees.
ATG Web Commerce a Strong Fit for Rimini Street Support
Rimini Street first began offering support to Oracle software licensees in 2005, and has continued to expand its support coverage for additional Oracle products over the years based on strong demand from Oracle licensees around the world.
As a framework for developing commerce solutions, ATG Web Commerce customer solutions are uniquely customized, requiring ongoing support for configuration and integration changes and support for performance tuning. Additionally, most versions of ATG Web Commerce are in Oracle Extended Support or Sustaining Support – providing Oracle Annual Support customers even lower value for expensive maintenance services. ATG 9 transitions from Extended to Sustaining Support in December 2016 and ATG 10 transitions to Sustaining Support in 2018. ATG Web Commerce licensees are in a situation where they have invested a significant amount of resources, time and money into their software implementation, and can now avoid an expensive upgrade and enjoy a more value-driven, responsive and robust support offering with Rimini Street.
An implementation project for the ATG Web Commerce product can typically span anywhere from one to four years, and cost tens of millions of dollars to complete. ATG software license fees are also costly, running in the millions of dollars. By switching from vendor support to Rimini Street support, ATG Web Commerce licensees can achieve 50 percent savings in their annual maintenance fees and continue to operate their commerce systems alongside an evolving technology stack for a minimum of 15 years from contract execution with Rimini Street, with no forced upgrades. Clients are able to re-allocate the funds they’ve saved with Rimini Street support to strategic projects needed by the business to drive innovation, competitive advantage and growth.
Rimini Street Support for Oracle ATG Web Commerce Products
Rimini Street support for Oracle ATG Web Commerce includes, but is not limited to:
- Oracle ATG 9 release
- Oracle ATG 10 release
- Oracle Commerce 11
- Oracle Commerce Guided Search (Endeca Search) and Experience Manager 11
- MDEC Engine 6.5
Rimini Street also supports the underlying Oracle Database for ATG Commerce Solutions, along with Oracle Siebel and Oracle Retail products. These are all applications that complement and integrate with Oracle ATG Web Commerce and are popular among ATG licensees.
“The addition of Oracle ATG Web Commerce to our support service portfolio gives even more Oracle licensees the option to switch to and leverage Rimini Street’s award-winning support, realize substantial savings and avoid unnecessary upgrades throughout their entire Oracle landscape,” said Seth Ravin, Rimini Street CEO. “Rimini Street remains focused on delivering innovative, more relevant and higher value support service solutions to Oracle and SAP licensees around the world, and on creating an opportunity for our clients to re-allocate significant savings to fund strategic programs that help bring more value and growth for their businesses.”