Experience ultra-responsive support while radically reducing annual Hyperion maintenance costs

Rimini Street provides third-party annual support for Hyperion software across the entire product suite. Your Hyperion software can be supported by itself or in combination with our support for your other enterprise applications and Oracle Database.

You benefit from higher-value, single-provider support using our integrated service offering that includes a single point of contact for all your Hyperion enterprise software support and maintenance needs, proven expertise and personalized, ultra-responsive service.

Get started with Hyperion support. Let's talk.

Supported Hyperion Product Lines

Rimini Street supports all Oracle Hyperion product lines including:

  • Capital Asset Planning
  • Data Relationship Management
  • Financial Close Management
  • Financial Data Quality Management
  • Financial Management
  • Integrated Operational Planning
  • Performance Scorecard
  • Planning
  • Profitability and Cost Management
  • Strategic Finance
  • Workforce Planning
  • Essbase

Supported Hyperion Releases

Rimini Street supports all Hyperion releases.

We also support Oracle Database for Hyperion along with IBM Db2 and Microsoft SQL Server and of course Hyperion Essbase

Databases for Hyperion no longer fully supported by the vendor:

  • Essbase 11.1.1 and earlier releases
  • Oracle and earlier releases
  • IBM Db2 9.5 and earlier releases
  • Microsoft SQL Server 2014 (SP1) and earlier releases

Rimini Street guarantees full support for at least 15 years plus provides additional services.

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"I build trusted relationships with my clients by focusing on communication. I provide services for any and all inquiries, custom or not. For critical issues, on average a client gets a response within 5 minutes. "

You deserve a Hyperion product support program engineered for you. With Rimini Street you’ll find support engineers focused on providing the highest level of enterprise software support.

  • You’ll know your Primary Support Engineer (PSE) by name.
  • We guarantee a response to critical issues within 15 minutes.
  • Our PSEs have an average of 15 years of Oracle expertise.
  • You can stay on your existing platform for at least 15 years.

Nearly 2,100 active clients are supported by Rimini Street worldwide

“We consistently heard that Rimini Street was exceptionally responsive. Where we felt trapped in the past, we found a partner that could offer us the most value for our support dollars.”

Joe Charnock, Director of Application Development, Pittsburgh Public School District

Want your Hyperion support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning.

Standard Support Program FeatureRimini StreetOracle Premier & Extended SupportOracle Sustaining Support
Named, regional Primary Support Engineer for each client
Named Global Account Manager for each client
24/7/365 support with 15-minute guaranteed response time for Priority 1 issues
Installation and upgrade support
Pre-existing only
Configuration support
Pre-existing only
Operational support
Pre-existing only
Application, repository and documentation fixes
Pre-existing only
Full support with no forced upgrades
Full support of current release for at least 15 years
Performance tuning
Interoperability support
Strategic roadmap services
Strategic vendor-neutral security guidance
50% annual maintenance fees savings