Rimini Street, Inc


Get personalized support for JD Edwards while avoiding expensive and unnecessary upgrades

Do you really need that JD Edwards upgrade? Oracle wants to move all JD Edwards customers to EnterpriseOne 9.2, but upgrades are expensive and disruptive to your business. Many are still on the popular and stable E1-Xe, 8.x-9.x or World A7.x-A9.x. You shouldn't upgrade without a solid business case.

Rimini Street provides third-party support for your JD Edwards system, enabling you to save up to 90 percent on your total maintenance costs while avoiding expensive forced upgrades.

JD Edwards strategy and roadmap
Oracle recently announced that all new product features and capabilities will be reserved for the JD Edwards E1 9.2 and World A9.4 code lines only, in an attempt to force customers away from their legacy versions. This is important for the vendor because it's easier to support two versions compared to 20+ iterations of JD Edwards, newer code lines remove a lot of customizations and the newer products contain integrations to Oracle Cloud applications and services, which is where the vendor wants to grow its business.

There is no reason why customers who are happy running their existing JD Edwards EnterpriseOne and World instances should undertake a potentially risky and expensive upgrade without a compelling business reason. The choice is yours.

There are many alternative options for hosting your JDE database, including Amazon Web Services (AWS) and Velocity, along with the addition of mobility solutions from companies such as Capriza. The choice is yours.

Augment your existing support staff with Managed Services
Rimini Street offers JD Edwards Managed Services for both EnterpriseOne and World that include systems administration, monitoring and operational support. Trusted JD Edwards engineering talent is increasingly hard to find. We’ve got you covered.

Get started with JD Edwards support. Let's talk.

Supported JD Edwards Product Lines

Rimini Street supports ALL JD Edwards enterprise software products including:

  • HCM
  • Financials
  • Distribution
  • Manufacturing

In addition, Rimini Street supports Blue Stack, Red Stack, Green Stack, Purple Stack, Security, CNC, Tools upgrades, Oracle UPK, Oracle BI Publisher and Hyperion.

Supported JD Edwards Releases

  • JD Edwards World
  • JD Edwards OneWorld
  • JD Edwards EnterpriseOne
"As a Service Delivery Operations team member, I’m tasked with designing, establishing and maintaining processes that ensure flawless service delivery mechanisms for our clients."



You deserve a support program engineered for you. With Rimini Street you’ll find support engineers focused on providing the highest level of enterprise software support.

  • You’ll know your Primary Support Engineer (PSE) by name.
  • We guarantee a response to critical issues within 15 minutes.
  • Our PSEs have an average of 15 years of Oracle expertise.
  • You can stay on your existing software for the next 15 years.

More than 1,450 companies worldwide have made the switch to Rimini Street

“As all CIO’s are looking to maintain value, add value, we have to be innovative; we have to look at opportunities to do support for our JD Edwards and other environment in a cost effective way, while still gaining service. That is how Rimini Street came into our line of sight.”

Brian Murphy, former CIO, Dean Foods


Want your JD Edwards support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance is just the beginning. 

Standard Support Program FeatureRimini StreetOracle Premier & Extended SupportOracle Sustaining Support
Named, regional Primary Support Engineer for each client
Named Global Account Manager for each client
24/7/365 support with 15-minute guaranteed response time for Priority 1 issues
Custom code support
Installation and upgrade support
Pre-existing only
Configuration support
Pre-existing only
Operational support
Pre-existing only
Application, repository and documentation fixes
Pre-existing only
Tax, legal and regulatory updates
Pre-existing only
Full support with no forced upgrades
Full support of current release for at least 15 years
Performance tuning
Interoperability support
Strategic roadmap services
Strategic vendor-neutral security guidance
50% annual cost savings

Supported JD Edwards Technical Components

Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all functional and technical aspects and components of your JD Edwards system, including:

BI Publisher
Crystal Reports
E1 Forms Design Assistant, Table Design Assistant, Table Conversion and all other JD Edwards tools
Event Rules, Named Event Rules, C Business Functions
JDE Kernels
Object Configuration Manager
Performance Tuning
Red Stack/Blue Stack
Scheduler

Resources