Experience ultra-responsive support for your Oracle e-business suite products while radically reducing your annual EBS maintenance costs

Are you getting adequate return on your annual maintenance fees? Rimini Street provides third-party support for Oracle E-Business Suite, enabling you to save up to 90 percent on your total maintenance costs and receive a premium level of service. If you're running release 12 or earlier of Oracle E-Business Suite, you may no longer be receiving new fixes, patches, certifications or tax and regulatory updates for your EBS system. Don’t undertake costly and disruptive EBS support upgrades just to stay on vendor support; such upgrades may offer little benefit to your business.

We can support your Oracle e-business suite even if you are in the middle of an upgrade. Reduce upgrade risks while also receiving the best support services for your Oracle EBS ERP that you’ve ever experienced so you can focus on your business priorities and delivering on a Business-Driven roadmap, not your software vendor’s agenda.

Get started with Oracle E-Business Suite support. Let's talk.

Supported Oracle EBS Product Lines

Rimini Street supports all Oracle E-Business Suite product lines, including but not limited to:

  • Customer Relationship Management
  • Financial Management
  • Human Capital Management
  • Procurement
  • Project Portfolio Management
  • Service Management
  • Supply Chain Management
  • Value Chain Execution
  • Value Chain Planning

We also support Oracle Database for E-Business Suite

Did you know that Oracle no longer fully supports database releases and earlier?1
Rimini Street guarantees full support for a minimum of 15 years plus additional services at 50% of Oracle's annual fee.


Compare the Value Clients Enjoy from Third-Party Support

An Oracle customer evaluated the “value” they were getting from their support / maintenance spend.

They demanded a change. See a real-world side-by-side comparison of moving from vendor-forced to third party support.

“I’ve seen clients struggle to get a response from their software vendors. Our clients are thrilled when they get a call back immediately!”

You deserve an Oracle e-business suite support and maintenance program engineered for you. With Rimini Street you’ll find support engineers focused on providing the highest level of enterprise software support.

  • You’ll know your Primary Support Engineer (PSE) by name.
  • We guarantee a response to critical issues within 15 minutes.
  • Our PSEs have an average of 15 years of Oracle expertise.
  • You can stay on your existing ERP platform for the next 15 years.

Nearly 2,100 active clients are supported by Rimini Street worldwide

“We consider Rimini Street a strategic partner, they're reliable, innovative, and leading edge.  And they will be our partners for years to come. ”

Joe Cannella, CIO, Tempel Steel

Want your Oracle EBS support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning. Rimini Street offers support for all of the same EBS support programs as the original software vendor supporting Oracle EBS 10.7 and later releases.

Compare EBS Support Programs: Rimini Street vs. Vendor

Standard Support Program FeatureRimini StreetOracle Premier & Extended SupportOracle Sustaining Support
Named, regional Primary Support Engineer for each client
Named Global Account Manager for each client
24/7/365 support with 15-minute guaranteed response time for Priority 1 issues
Custom code support
Installation and upgrade support
Pre-existing only
Configuration support
Pre-existing only
Operational support
Pre-existing only
Application, repository and documentation fixes
Pre-existing only
Tax, legal and regulatory updates
Pre-existing only
Full support with no forced upgrades
Full support of current release for at least 15 years
Performance tuning
Interoperability support
Strategic roadmap services
Strategic vendor-neutral security guidance
50% annual maintenance fees savings

Supported Oracle EBS Technical Components

Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your E-Business Suite system, including:

AD Tools
Application Server (iAS)
Applications Framework (OAF)
Applications Object Library (AOL)
Concurrent Manager
Fusion Middleware
Oracle Database

10 Telltale Signs That It’s Time to Change Your Oracle Application Strategy

As you are keenly aware, tight margins are compounded by increased competition in retail. To stay competitive you must innovate. To innovate you must have funds and resources. Retailers around the world have already uncovered additional funds and resources simply from controlling their Oracle software maintenance costs. Let us help you understand all your support options and get more value out of your software maintenance program.