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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
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Contact us

Innovation Solutions and Support for Oracle

Unlock the full potential and ROI of your Oracle investments by partnering with the global leader of third-party support for Oracle to optimize IT resources and prioritize growth —without disruption.

Learn how 8 clients optimized their Oracle investments Request a call
Innovation Solutions and Support for Oracle

Growth-focused support for Oracle software

Spending the bulk of your limited IT resources on Oracle support and upgrade cycles can delay investment in innovation and growth. That’s why thousands of global organizations have selected Rimini Street as their partner, driving greater value and reducing risk associated with upgrades and reimplementation.

Our end-to-end enterprise software support and innovation solutions focus on strengthening your security posture, resolving interoperability issues and helping to keep your Oracle system running smoothly and fully compliant for an additional 15 years.

With Rimini Street, you can harness the full power of your Oracle software and use the savings to fund digital transformation initiatives that provide a competitive advantage.

There’s great potential in your existing Oracle investment, and we can help you unlock it to fuel innovation.

Reduce Oracle support costs

Reduce Oracle support costs

Immediately save up to 50% on annual Oracle maintenance fees and up to 90% on total cost of ownership. With Rimini Street, you can extend the useful life and value of your existing Oracle investments.
Calculate your savings
Receive unmatched service

Receive unmatched service

With Rimini Street, you can prevent vendor lock-in and avoid unnecessary upgrades, all while enjoying faster response times — even for custom code issues. Get comprehensive, expert support you can rely on.
Compare to Oracle Support
Achieve transformation faster

Achieve transformation faster

Apply your stable Oracle systems to accelerate your innovation timeline. Without engaging in risky, resource-draining upgrades or reimplementation, you can achieve Transformation without Disruption™.

 Is an upgrade to Oracle Database 23ai worth it?

Discover why many organizations are choosing to keep their existing Oracle Database release rather than move to Oracle Database 23ai.

Learn more

Expert support for Oracle products

E-Business Suite
Oracle Database
Oracle Retail (Retek)
Oracle Fusion Middleware
Agile PLM
Hyperion
ATG Web Commerce
Siebel
JD Edwards (EnterpriseOne and World)

“With Rimini Street's expertise and engineering support, we reduced our data footprint from 70 PT to just 10 PT, making operations far more efficient.”

Kenny Chang, EVP & CMO, Korean Air

Maximize the ROI and potential of your Oracle investments

As a global leader of end-to-end enterprise third-party software support and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but helping you achieve your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Rimini Support™ for Oracle
  • Rimini Manage™ for Oracle
  • Rimini Consult™ for Oracle
  • Rimini Protect™ for Oracle
  • Rimini Connect™ for Oracle
  • Rimini Watch™ for Oracle

Get comprehensive maintenance and support for Oracle, no matter the product or release you’re running. From performance support to global tax, legal and regulatory updates, we help increase uptime and resolve issues.

What you can expect from Rimini Support for Oracle:

  • Access to a Primary Support Engineer, backed by a team of Oracle experts
  • Potential savings of up to 90% on total support costs for innovation investment
  • Human-first expertise with AI service insight and automation
Learn about Rimini Support

Let our global team of Oracle engineers handle daily management for increased productivity and cost-efficiency. We’ll address incidents, service requests and routine tasks, reducing the burden on your internal team.

What you can expect from Rimini Manage for Oracle:

  • Flexible AMS models with a broad catalog of services
  • Predictable billing for better financial planning
  • Root cause analysis to prevent incident recurrence and improve stability
Learn about Rimini Manage for Oracle

Get world-class professional services for Oracle, including security strategy and custom projects. Plus, navigate the complexity of Oracle licensing with help from our Global License and Advisory Services team.

What you can expect from Rimini Consult for Oracle:

  • IT roadmap and strategy development based on your business goals
  • Technology assessments with IT consultants for greater insight
  • Flexible staff and skills augmentation to meet business demand
Learn about Rimini Consult Schedule a license advisory session

Apply a proactive approach to security for your unique software environment. Take advantage of solutions designed to improve your security posture and reduce risk exposure in an ever-changing threat landscape.

What you can expect from Rimini Protect for Oracle:

  • Personalized hardening guidance for mitigating risk
  • Zero-day advisories of reported vulnerabilities
  • Subscription-based solutions, including implementation services
Learn about Rimini Protect

Extend the life of your current, stable Oracle release while updating the rest of your technology stack. Utilize our interoperability solutions to modernize your IT environment — no patching or upgrading required.

What you can expect from Rimini Connect for Oracle:

  • Innovative solutions for browsers, operating systems, Java and email
  • Simple, quick implementation without upgrades or migration
  • Ability to connect the best-fit technologies to existing ERP for greater ROI
Learn about Rimini Connect

Ensure business continuity with proactive support for Oracle Database. Enlist the help of our experts to monitor your IT environment and keep it stable by identifying and addressing potential problems before they occur.

What you can expect from Rimini Watch for Oracle:

  • Technical guidance on best practices for your internal team
  • 24/7/365 process performance and execution monitoring for increased uptime
  • Real-time dashboard with alerts and diagnostic metrics
Learn about Rimini Watch

Avoid Oracle Licensing Pitfalls

Oracle licensing is complex, and staying compliant is harder than ever. In this Gartner report, you’ll learn all about the impact of recent changes to Java licensing, how new partitioning policies affect compliance and more.

Read now

Hear what our clients have to say

Technical Support for Oracle Helps Pan Ocean Navigate the Future
“

The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”

Dong Hoon Park Head of IT Department Pan Ocean
Read story
MYOB
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”

Eric Kamara General Manager of Platform Services MYOB
Read story
Watch video
SCEE Electrical Ltd
“

Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”

Imre Szabo Group ICT Manager Southern Cross Electrical Engineering Limited ("SCEE Group")
Read story
Watch video
Bumhan Mecatec
“

The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”

Jaewoong Jeong Executive Director, IT Business Division Bumhan Group
Read story
Korean Air
“

When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”

Cho Yeon-Jeong ERP IT Team, Manager Korean Air
Read story
Watch video
Ricoh
“

Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”

Keisuke Hamanaka Deputy General Manager, Process, IT and Data Management Ricoh
Read story
Sunway Group
“

Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”

Kevin Khoo CIO Sunway Group
Read story
Watch video
Pacific Healthcare
“

Rimini Street delivers what they promise so that we can deliver quality and trust to our clients and end-users.”

Daniel Lui CIO Pacific Healthcare Group
Read story
GES
“

We need nothing less than extraordinary support, and with the extraordinary support we get from Rimini Street, we can continue providing extraordinary support for our customers.”

Raj Velpuru Vice President, Applications GES
Read story
Doosan Enerbility
“

Vendor software maintenance fees dominated our limited IT budget, but since switching to Rimini Support™ for Oracle EBS and Database, we have freed up savings to invest in digital innovation to make our company a leader in the new IT environment.”

IT General Manager Doosan Enerbility  
Read story
Daekyo Co., Ltd.
“

Rimini Street took the time to understand our business needs and proposed a tailored solution to reduce our cost and improve our Oracle and SAP system operations. With Rimini Support™, we expect to reduce Oracle and SAP maintenance costs and leverage this budget to our IT infrastructure management. ”

JinCheol Yoon Head of Digital Support Office Daekyo
Read story
Globe Union Industrial Corp
“

We've been able to free up resources and time to invest in the development and introduction of new applications.”

Morgan Chang IT Director Globe Union
Read story
Technical Support for Oracle Helps Pan Ocean Navigate the Future
MYOB
SCEE Electrical Ltd
Bumhan Mecatec
Korean Air
Ricoh
Sunway Group
Pacific Healthcare
GES
Doosan Enerbility
Daekyo Co., Ltd.
Globe Union Industrial Corp

Additional resources

4 Oracle Database Updates You Need to Know
Blog
4 Oracle Database Updates You Need to Know
Robert Freeman
Robert Freeman
Senior Product Management Director
3 min read

Recent Oracle announcements for its Oracle Database customers include new end of support dates, changes in product release timelines, expanding cloud partnerships and decisions on Exadata integration. Who do these apply to, how does it impact your IT operations and what is the best path forward? As the global leader of third-party support, management and […]

Read Blog
3 Oracle EBS Updates You Need to Know
Blog
3 Oracle EBS Updates You Need to Know
Frank Reneke
Frank Reneke
GVP, Professional Services for Rimini Custom
3 min read

Oracle has announced new updates to its E-Business Suite (EBS) which includes changes to support timelines. On the surface, the updates may seem like positive enhancements, but the real question is: are they simply minor, routine upgrades disguised as continuous innovation? For organizations relying on Oracle EBS, understanding these updates is critical. Changes to support […]

Read Blog
Oracle Database Market Update: Findings from Rimini Street’s Global Oracle Database Survey
Blog
Oracle Database Market Update: Findings from Rimini Street’s Global Oracle Database Survey
Robert Freeman
Robert Freeman
Senior Product Management Director
4 min read

Oracle Database customers are constantly burdened with rising support costs that fail to deliver proportional value, with 37% of respondents reducing their Oracle Database footprint due to the high cost to maintain. On top of this is the persistent pressure to upgrade — despite their current versions performing effectively. As executives look to maximize value, […]

Read Blog
Oracle Database Insights and Strategies to Shape your Future Database Roadmap
Research Report
Oracle Database Insights and Strategies to Shape your Future Database Roadmap
Read Research Report
Navigating the Oracle EBS Landscape: Insights and Strategies for Modern Enterprises
Research Report
Navigating the Oracle EBS Landscape: Insights and Strategies for Modern Enterprises
Read Research Report
Three Steps to Shift your Current Oracle E-Business Suite (EBS) into a Transformation Accelerator
eBook
Three Steps to Shift your Current Oracle E-Business Suite (EBS) into a Transformation Accelerator
Read eBook
IT Experts in Action: Moving faster than the vendor
Blog
IT Experts in Action: Moving faster than the vendor
Craig Mackereth
Craig Mackereth
EVP, Global Service Delivery
4 min read

From our rigorous hiring process to our global collaboration and unique service delivery model, Rimini Street’s Global Service Delivery (GSD) team is the driving force behind our transformative approach to providing IT support. And for the last nine years, I’ve had the privilege of leading this team, fine-tuning performance, and watching it evolve and grow […]

Read Blog
Leveling up Interoperability with Rimini Connect™ Console for Enterprise Software, Including Oracle E-Business Suite and SAP
Blog
Leveling up Interoperability with Rimini Connect™ Console for Enterprise Software, Including Oracle E-Business Suite and SAP
Desmond Whitt
Desmond Whitt
Vice President & General Manager, Rimini Connect Solutions
4 min read

As technology continues to evolve rapidly, and in varying lifecycles and rates, interoperability challenges are becoming more complex than ever. Patches, expensive upgrades and homegrown solutions — each with its own set of disruptions and risks to the business — have historically been used to address these issues. With new releases, updates and accompanying compatibility […]

Read Blog
Funding, Driving and Accelerating Innovation: How 6 Oracle EBS Customers are Gaining Advantage with Rimini Street’s Third-Party Support
Story
Funding, Driving and Accelerating Innovation: How 6 Oracle EBS Customers are Gaining Advantage with Rimini Street’s Third-Party Support
Read Story

Maximize the potential of your Oracle investment

Contact Rimini Street today to learn more about how our team can help stabilize and optimize your Oracle software to drive innovation.

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