Rimini Street, Inc


Rimini Street Support for SAP Sybase databases enables clients to reduce their total cost of SAP Sybase database ownership and receive ultra-responsive support. SAP Sybase offers several database options designed for a variety of customer requirements — relational, columnar and mobile. Rimini Street has you covered no matter which database you are running. Clients can remain on their current, stable release without any required upgrades — while retaining the right to upgrade on a time line that suits their business needs and budget. We support SAP Sybase databases in conjunction with support for other applications; we also support SAP Sybase databases standalone.

Supported SAP Sybase Databases

Rimini Street supports the following SAP Sybase databases:

  • SAP Adaptive Server Enterprise (ASE)
  • SAP IQ
  • SAP SQL Anywhere
  • SAP Advantage DB Server

Supported SAP Sybase Database Releases

Rimini Street supports ALL Sybase database releases and editions.

"I have a math background, so I am good at analyzing issues. Finding solutions quickly and efficiently for my clients is my goal every day."

You deserve a support program engineered for you. Engineered for Support means that on Rimini Street you’ll find smart, passionate support engineers singularly focused on providing the highest level of enterprise software support available.

  • You'll know your Primary Support Engineer (PSE) by name - like Joe, Emi or Kalpana.
  • We guarantee a response to critical issues within 15 minutes (actual average response time is less than five minutes).
  • As a Level 3 engineer, your PSE has an average of 15 years of front-line SAP expertise.
  • Backed by an entire technical organization, your PSE will work to derive every bit of value out of your existing ERP platform for the next 15 years.

Want your SAP Sybase support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance is just the beginning.

Standard Support Program FeatureRimini StreetSAP
Named, regional Primary Support Engineer for each client
Named Global Account Manager for each client
24/7/365 support with 15-minute guaranteed response time for Priority 1 issues
Full support with no forced upgrades
Full support of current release for at least 15 years
Performance tuning
Interoperability support
Strategic roadmap services
Strategic vendor-neutral security guidance
Onboarding & archiving services
50% annual cost savings
Installation & upgrade support
Configuration support
Operational support
Application, repository and documentation fixes

Select Supported SAP Sybase Database Technical Components

Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your Sybase system, including:

SAP Replication Server
PowerDesigner
PowerBuilder
SAP IQ Client
SAP IQ Web Drivers
SAP IQ ODBC Driver
SAP IQ Cockpit