Rimini Street, Inc

Rimini Street Support for SAP (Sybase) Databases

Maximize the Value of Your Sybase Investment

Rimini Street Support for the SAP ASE, SAP Advantage Server, SAP IQ and SAP SQL Anywhere (collectively the former SAP Sybase family of database products) enables clients to reduce their total cost of SAP Sybase database ownership and receive ultra-responsive support. SAP Sybase offers several database options designed for a variety of customer requirements — speed, relational, columnar and mobility. Rimini Street has you covered no matter which database you are running. Clients can remain on their current, stable release without any required upgrades — while retaining the right to upgrade on a time line that suits their business needs and budget. We support SAP Sybase databases in conjunction with support for other applications; we also support SAP Sybase databases standalone.

Key Benefits

  • Maximize the value of your SAP Sybase database investment.
  • Minimize business disruption with rapid support response and no forced upgrades.
  • Fund innovation and drive business growth with savings up to 90% of your total maintenance costs.

SAP Sybase — Rimini Street Support and Maintenance Program

The Rimini Street support program for SAP Sybase databases includes the following standard features:

  • Named, Regional Primary Support Engineer
  • 24/7 Support with Guaranteed 15 Minute or Less Response Time for Critical Issues
  • Repository Fixes
  • Documentation-Only Fixes
  • Configuration Support
  • Operational Support
  • Performance Tuning
  • Interoperability Support
  • Vendor-Neutral Security Solutions

Select Supported SAP Sybase Database Components

Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your Sybase system, including:

  • SAP Replication Server
  • PowerDesigner
  • PowerBuilder
  • SAP IQ Client
  • SAP IQ Web Drivers
  • SAP IQ ODBC Driver
  • SAP IQ Cockpit

Additional Premium Database Support & Maintenance Features for SAP Sybase

In addition to standard break/fix support, Rimini Street also provides, at no extra cost, configuration support tailored to your specific deployment; performance tuning support for maximum throughput; and advisory services around security, interoperability, and upgrade issues. Our comprehensive support package ensures resolution of issues no matter where the problem lies.

These value-added services ensure your SAP Sybase database will operate smoothly for years to come. Savings from switching to Rimini Street Support for SAP Sybase database allow you to invest in other strategic initiatives or augment your hybrid IT strategy for increased flexibility and reduced TCO.

Combined Database and Application Support Enables Additional Savings and Integrated Support

SAP Sybase licensees switching their annual support to Rimini Street reap the same 50 percent savings in annual support fees that is enjoyed by clients utilizing Rimini Street for their enterprise application software support. Licensees who use Rimini Street for combined support of their SAP Sybase database and SAP enterprise applications will also benefit from an integrated service offering with deeper interoperability and configuration support between the database and application through a single-source provider.

Rimini Street experts are standing by to answer your SAP Sybase database support and maintenance questions.

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