Overview
Break the Cycle and Drive Cost Savings on Maintenance and Support for Oracle Products
According to Gartner, “…support costs for [legacy software]… typically increase each year, while the benefits gained from that support decrease…This dynamic has led more SPVM leaders to seek alternative, lower-cost support options.”1
Thousands of Oracle customers today use Rimini Street to deliver cost savings of up to 90% on total maintenance and support, while improving service quality and responsiveness.
1Gartner, Predicts 2020: Negotiate Software and Cloud Contracts to Manage Marketplace Growth and Reduce Legacy Costs, 18 December 2019
Rimini Street Benefits for State of California Oracle Clients
Rimini Street independent, third-party support helps reduce total costs of maintenance and support for Oracle products by up to 90% while liberating your IT capacity to drive your strategic priorities without the vendor dictating your decisions.
Cost savings
Save up to 90% on total costs of maintenance and support for your Oracle software while improving service quality and responsiveness
Increase IT resource capacity
Support your existing Oracle software (including customizations) for at least 15 years without forced continuous updates, and including optional managed services to offload day-to-day Oracle operations
Drive your strategic priorities
Focus your budget and resources on business-driven priorities, whether sustaining current operations or accelerating new growth and innovation, without the vendor dictating your roadmap or timing.
Comparison Chart
Support Features |
Rimini Street |
Oracle Premier & Extended |
Oracle Sustaining |
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Support Services |
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Application and documentation fixes |
No New Fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
No New Updates |
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Named, regional Primary Support Engineer with an average of 15 years experience |
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Account management services |
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15-minute guaranteed response SLA for P1 critical cases with 2-hour updates |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Featured Clients
With Rimini Street, our SAP and VMware environments simply work. That reliability gives us time to improve business processes and collaborate more closely with our innovation teams. We’ve found a partner we trust to keep our core systems running while we focus on where the business needs to go next.”
– Jefferson Andriotti, Head of IT and Procurement
With Rimini Street, we have confidence that our SAP systems are in expert hands. That trust allows our team to focus on enabling the business rather than worrying about ERP support.”
– Alex Chiu, IT Manager
The funds we saved, and the system stability achieved by moving to Rimini Street have empowered us to reinvest our people, time and money towards initiatives that put us at the forefront of innovation.”
– Thierry Le Gouanvic, CIO
Additional Resources
This blog was originally published in June 2023 and was updated in May 2026. Software support contracts generally don’t age well. It seems to be part of the modern vendor playbook to discourage you from using your highly configured, paid-for software by cutting back on support services. Meanwhile, you’re expected to progressively pay more for […]
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Take control of your Oracle roadmap and IT strategy.
Contact us to learn more.