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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
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Premium Services & Support for Oracle Retail

Unlock accelerated innovation and growth by maximizing the full potential of your existing Oracle Retail (Retek) ERP suite with the global leader of third-party support for Oracle.

Learn how to maximize your Oracle investment  Request a call
Premium Services & Support for Oracle Retail

Empower your Oracle Retail strategy with Rimini Street

Oracle Retail customers face a critical challenge: balancing the reliability of their mission-critical systems with the immediate need for accelerated innovation to meet evolving consumer expectations. But why choose between stability and progress?

Rimini Street empowers retailers to challenge the status quo — proving that innovation doesn’t have to come in the form of disruptive, costly upgrades to Oracle Cloud Infrastructure (OCI). We help extend the life of your Oracle Retail ERP investment by up to 15 additional years, freeing up budget and bandwidth to invest in high-value, high-impact capabilities such as AI, advanced analytics and omnichannel experiences.

Our end-to-end Oracle support, managed services and Agentic AI ERP innovation capabilities provide comprehensive third-party support for Oracle Retail at up to 50% savings; protect systems and customer data with exclusive, proactive security services; offer proprietary and patented interoperability solutions that enable seamless integration with new technologies; and add next-generation capabilities that evolve your Oracle Retail into a fast, flexible and intelligent system of action.

Partner with Rimini Street to compete fiercely in today’s dynamic retail landscape.

Achieve significant savings

Achieve significant savings

Unlock up to 50% savings on annual support costs immediately and up to 90% on total cost of ownership when you switch to Rimini Street’s third-party support for Oracle Retail.
Calculate your savings
Get Oracle expert support

Get Oracle expert support

Experience an elevated standard of service excellence, including custom code fixes and industry-leading SLAs. Trust our team to keep your Oracle Retail platforms functional, compliant and secure, 24/7/365.
Compare to Oracle Retail support
Self-fund innovation now

Self-fund innovation now

Put your list of innovations to fuel competitive advantage into action. Leverage the savings from moving to Rimini Street to invest in AI, automation and other technologies for top and bottom-line growth.
Find out how

Retailers share strategies to fund digital transformation

What if you could get better support for less, avoid the risk and cost of upgrades and reinvest savings into strategic initiatives? Explore real-life stories of five retailers that partnered with Rimini Street to do just that.

Read the eBook

Expert support for Oracle Retail

At Rimini Street, we offer full support for Version 10.x and beyond, as well as support for Oracle Database for Oracle Retail. Our coverage encompasses acquired Oracle Retek products and more — including, but not limited to:

Demand Forecasting
Data Warehouse
Advanced Inventory Planning
Allocation
Assortment Planning
Merchandise System

Maximize the ROI of your Oracle Retail instance

As a global leader of end-to-end third-party enterprise software support, managed services and Agentic AI ERP innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but helping you achieve your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Rimini Support™ for Oracle Retail
  • Rimini Consult™ for Oracle Retail
  • Rimini Protect™ for Oracle Retail
  • Rimini Connect™ for Oracle Retail
  • Rimini Watch™ for Oracle Retail

Get superior support for Oracle Retail that extends the life of your existing instance. Backed by AI-driven insights and intelligent automation, our experts keep your software running seamlessly, 24/7/365.

With Rimini Support for Oracle Retail, you gain:

  • A dedicated Primary Support Engineer with deep ERP experience
  • Average response time of <2 minutes for critical issues and fast, complete resolution
  • Immediate savings of up to 50% on annual support fees to fund innovation
Learn about Rimini Support

Partner with seasoned consultants and retail experts. Our tailored solutions resolve staffing, timing and budget constraints, putting you on an accelerated path to achieve meaningful digital transformation with confidence and precision.

With Rimini Consult for Oracle Retail, you gain:

  • Personalized solutions to meet your unique needs, timeline and goals
  • Custom project design and execution for security, interoperability, functionality and more
  • Expert license advisory for software lifecycle management
Learn about Rimini Consult Schedule a license advisory session

Mitigate risks from known and unknown vulnerabilities with Rimini Street’s proactive, exclusive security solutions. Our protection operates independently of vendor-issued patches, delivering continuous defense for greater peace of mind.

With Rimini Protect for Oracle Retail, you gain:

  • Zero-day protection against entire categories of vulnerabilities
  • Easy deployment without code modification, regression testing or need for upgrades
  • Targeted security solutions that adapt to evolving threats
Learn about Rimini Protect

Future-proof your existing Oracle Retail instance with our patented and proprietary interoperability solutions. Upgrade to the latest browser, OS, Java or email server without upgrades or a migration to the cloud.

With Rimini Connect for Oracle Retail, you gain:

  • Freedom to integrate best-fit technologies with your existing ERP
  • Ability to add new features and functionalities for increased ROI
  • Expert roadmapping services to prepare for upcoming technology updates
Learn about Rimini Connect 

Maintain ERP health, performance and stability with proactive monitoring services. Our observability suite, available as part of Rimini Support or Rimini ONE™, helps minimize risk and potential downtime.

With Rimini Watch for Oracle Retail, you gain:

  • 24/7/365 monitoring with 10-minute guaranteed response time
  • Combination of next-generation tools, diagnostics and human expertise to prevent issues at the source
  • Custom reports and real-time dashboards for broader visibility
Learn about Rimini Watch

Hear what our clients have to say

KBS
“

By switching to Rimini Street, we have freed ourselves from the high costs of our traditional support model, allowing us to focus on key projects such as digital broadcasting technology innovation.”

Goo Yub Nah IT Director KBS
Read story
Watch Video
Idemitsu
“

Rimini Street’s expertise makes vendor-imposed end-of-support deadlines no longer a problem, giving us the ability to take full control over how we want to design our systems to best fit our vision.”

Takayoshi Sawai Deputy Director, Digital ICT Promotion Department Idemitsu
Read story
Watch Video
Suntory
“

Most consulting firms tell you their timeframe. Rimini Street asked us for ours.”

Takuro Yamashita Assistant Manager, Suntory System Technology Suntory Group 
Read story
Watch Video
University of Melbourne
“

The savings we’re achieving by moving to Rimini Street are enabling us to reinvest and refocus on developing new digital solutions and enhancing online access for our users.”

Daniel Buttigieg Director of Enterprise Technology University of Melbourne
Read story
OSG Corporation
“

By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”

Go Harada General Manager, Information Technology OSG Corporation
Read story
Watch Video
Federation University
“

It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”

Andrew Matheson Head of Operations and Automation Federation University
Read story
Apsen Farmacêutica
“

We have assembled a strong internal team, which now has the capacity to rethink processes, suppliers and architecture in a strategic way. What began as a next-generation vision and a pilot has become a model for the entire company.”

Renan Santos CIO Apsen Farmacêutica
Read story
Pan Ocean
“

The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”

Dong Hoon Park Head of IT Department Pan Ocean
Read story
MYOB
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”

Eric Kamara General Manager of Platform Services MYOB
Read story
Watch Video
SCEE Electrical Ltd
“

Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”

Imre Szabo Group ICT Manager Southern Cross Electrical Engineering Limited ("SCEE Group")
Read story
Watch Video
KBS
Idemitsu
Suntory
University of Melbourne
OSG Corporation
Federation University
Apsen Farmacêutica
Pan Ocean
MYOB
SCEE Electrical Ltd

Additional resources

Rimini Support™ for Oracle Retail
Datasheet
Rimini Support™ for Oracle Retail
Read Datasheet
Take Control of Your Oracle Unlimited Licensing Agreement (ULA)
Blog
Take Control of Your Oracle Unlimited Licensing Agreement (ULA)
Ryan Bendana
Ryan Bendana
Senior Director of Global License and Advisory Services
2 min read

Considering an exit plan from your Oracle Unlimited Licensing Agreement (ULA)? Discover how Rimini Street License Services can help you proactively manage compliance risk. With tight IT budgets getting tighter, many Oracle licensees with Unlimited Licensing Agreements (ULAs) may be tempted to consider an exit plan to avoid the pinch of rising support costs. But, […]

Read Blog
How to Maximize the ROI of Your Oracle Database License
Blog
How to Maximize the ROI of Your Oracle Database License
Robert Freeman
Robert Freeman
Senior Product Management Director
2 min read

Discover how to extend the life of your databases, improve ROI, and fund innovation with support savings with Rimini Street services and support for Oracle Database. Have you ever met an Oracle customer who happily pays the company’s fees for software support? Neither have we. But too few really understand how beneficial—and painless—breaking up with […]

Read Blog
Love It or Leave It: Should You Replace or Modernize Your ERP System?
Blog
Love It or Leave It: Should You Replace or Modernize Your ERP System?
Scott Hays
Scott Hays
Senior Director, Product Marketing
4 min read

As IT leaders look toward the future of their ERP system, they must decide whether to innovate at the edges of the current system or replace it completely.  We’ve all seen those reality home renovation shows where a couple must decide whether to renovate their current home or buy a new one. If the place […]

Read Blog
Responsive support services
Video
Rimini Street: What We Do

We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.

Watch Video

Get more from your Oracle Retail investment

Contact Rimini Street today to discuss how Rimini Street’s robust support and innovation solutions for Oracle Retail can turn your existing investment into a revenue growth accelerator.

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