Rimini Street Support for JD Edwards

Premium Maintenance, Support and Managed Services for JD Edwards

Rimini Street offers support services for a wide range of JD Edwards World, OneWorld and EnterpriseOne products and releases.

Oracle’s lack of announcements for new JD Edwards releases has has customers anticipating a forced migration to Fusion sometime in the future.

JD Edwards customers can take control of their ERP roadmap and develop IT strategies to help them evolve and grow the business by:

  1. Integrating best-of-breed solutions around their existing JD Edwards platform
  2. Operating JD Edwards with the latest infrastructure including browsers, OS and databases
  3. Redeploying key resources towards strategic IT projects

No Costly, Forced Upgrades

With Rimini Street you can remain on your current, stable releases through the next decade and beyond without any required upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more.

Support Program Features

  • Named, Regional Primary Support Engineer
  • 24/7 Support with Guaranteed 30 Minute or Less Response Time         
  • Application & Repository Fixes       
  • Customization Fixes         
  • Documentation-Only Fixes        
  • Configuration Support      
  • Operational Support

Unmatched JD Edwards Expertise

From application and customization fixes to tax, legal, and regulatory updates and beyond, every JD Edwards Rimini Street client receives personalized service from a Primary Support Engineer with an average of 22 years of JD Edwards experience — you get 24/7/365 support with a guaranteed response time of 30 minutes or less for serious issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all functional and technical aspects and components of your JD Edwards system, including:

  • E1 Forms Design Assistant, Table Design Assistant, Table Conversion and all other JD Edwards tools
  • World: World Writer, Dream Writer, Financial Report Writer and all other JD Edwards tools
  • Event Rules, Named Event Rules, C Business Functions
  • JDE Kernels
  • Object Configuration Manager
  • Object Management Workbench
  • Scheduler
  • Security
  • Crystal Reports
  • BI Publisher
  • Performance Tuning
  • Red Stack/Blue Stack

JDE CNC Managed Services

Rimini Street offers CNC Managed Services for JD Edwards licensees, who can leverage Rimini Street as a single-source provider of both independent software support and CNC Managed Services for their JD Edwards software applications.

Service Offering Description
Package Builds and Deployments Build the changes to business applications and deploy to various client and server platforms
Development Object Promotions Migrate changed objects through Object Management Workbench
Environment/Data Refreshes Necessary periodic environment copies of production environment to other environments ensuring continuity of development and testing validity
Operational Support Printer Maintenance, Job Queue Maintenance, User/Security Administration, Job Scheduler Administration, Technical Next Number Verification, Log Clean Up and Technocal Data Purging
System Monitoring Performance, Disk Space, CPU Utilization, System Uptime, Workflow Processing, Job Completion
Additional 5-Hour Blocks of Corrective Action Time Results from support issues requiring correction action
Monthly Reporting Activity Completion Signoff, Performance Trend Reporting, System Monitor Reporting
Special One-Time Fixed Fee Activities New Web Server Installation, New Application Server Installation, Tools Release Upgrade, Language Installation, Environment Modifications
Initial System Health Check A series of checkpoints and verifications for your EnterpriseOne system, technology stack and processes to discover occuring or potential issues. 
SOX Audit Reporting Support Assist in compiling data and reporting against IT operational controls for SOX or internal compliance
FDA Audit Reporting Support Assist in compiling data and reporting against IT operational controls for FDA or internal compliance

Global Tax, Legal & Regulatory Update Capabilities for nearly 200 Countries

Rimini Street proactively monitors and delivers updates for all JDE statutory and regulatory requirements, including 1099s and W2s as well as all country-specific financial, HR/payroll and supply chain localizations. Learn more.

Rimini Street experts are standing by to answer your JD Edwards support questions

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JD Edwards Products & Releases Supported by Rimini Street

Product Lines: Rimini Street supports all JD Edwards enterprise software products including HCM, Financials, Distribution and Manufacturing. In addition, Rimini Street supports the Oracle User Productivity Kit (UPK), Oracle BI Publisher, and Genesis products used by many JD Edwards licensees.

World: All Releases

OneWorld Xe

Enterprise One: All Releases

World and Enterprise One Coexistence

Proven Client Success

"Upon transitioning to Rimini Street we immediately felt that we were getting more value and better service."

-Ron Higa, Accounting Manager, Jalpak International America

Representative Rimini Street JD Edwards clients: AGCO, Artel Video Systems, CertainTeed, City of Santa Monica, International Paper Company, Jones Lang LaSalle, Libbey Inc., Liz Claiborne, MeadWestvaco, Medtronic, MZ Berger, Pitney-Bowes, Ryland, Weathershield

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