Rimini Street, Inc

Join 25% of the Top 100 retailers that have already discovered ultra-responsive support while radically reducing annual maintenance costs

Retail CIOs worldwide are looking for ways to free funds and resources to invest in technologies to disrupt the market. One proven strategy to control rising ERP maintenance costs is by leveraging independent support.

Rimini Street provides independent support and maintenance services for Oracle Retail (Retek) software. Over 110 retailers have reduced their total IT maintenance costs by up to 90 percent while gaining better support and service.

Your Oracle Retail software can be supported by itself or in combination with our support for your Oracle enterprise applications and database. By using this combined support, you can receive an integrated service offering with all the advantages of single-provider support.

Interoperability Support

Because the Oracle Retail customer experience platform connects many interactions across multiple channels and touch points, interoperability with other enterprise applications, operating systems, browsers and infrastructure can be challenging.

Rimini Street provides interoperability support that includes strategic guidance to avoid potential infrastructure changes, help with verifying certifications on new platforms and resolution of interoperability conflicts.

Get started with Oracle Retail support. Let's talk.

Supported Oracle Retail Product Lines

The Rimini Street program for Oracle Retail customers includes support for the acquired Retek products including:

  • Merchandising Operations Management (MOM)
  • Merchandise Planning and Optimization
  • Supply Chain Planning and Execution
"Every client wants to run their ERP system with assurance that regular mandatory updates won’t hinder their business. I provide solutions tailored to fit my client’s exact needs while saving them money."

You deserve a support program engineered for you. Engineered for Support means that on Rimini Street you’ll find smart, passionate support engineers singularly focused on providing the highest level of enterprise software support available.

  • You'll know your Primary Support Engineer (PSE) by name — like Joe, Emi or Kalpana.
  • We guarantee a response to critical issues within 15 minutes (actual average response time is less than five minutes).
  • As a Level 3 engineer, your PSE has an average of 15 years of front-line Oracle product expertise.
  • Backed by an entire technical organization, your PSE will work to derive every bit of value out of your existing ERP platform for the next 15 years.

Over 1,300 companies worldwide have made the switch to Rimini Street

“We were able to reduce our IT budget, which made it possible to reallocate a portion of our savings to better support the business’ needs, like developing these advanced portal capabilities for our customers and consultants.”

Ernie Spardy, VP IT, Carico International

Want your Oracle Retail support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning.

Standard Support Program FeatureRimini StreetOracle Premier & Extended SupportOracle Sustaining Support
Named, regional Primary Support Engineer for each client
Named Global Account Manager for each client
24/7/365 support with 15-minute guaranteed response time for Priority 1 issues
Custom code support
Installation and upgrade support
Pre-existing only
Configuration support
Pre-existing only
Operational support
Pre-existing only
Application, repository and documentation fixes
Pre-existing only
Tax, legal and regulatory updates
Pre-existing only
Full support with no forced upgrades
Full support of current release for at least 15 years
Performance tuning
Interoperability support
Strategic roadmap services
Strategic vendor-neutral security guidance
50% annual cost savings