Save up to 90% of your total cost of maintenance for your ECC platform
Award-winning support program for R/3, ECC, HANA Database and S/4HANA
Avoid a forced move to S/4HANA and make the best decision for your business
Drive top innovation projects today using best-in-class solutions
Whether your ultimate destination is S/4HANA, an alternative modern application, or you haven’t settled on a future platform, Rimini Street is your smart path forward. Rimini Street supports customers running SAP on all major releases, including S/4HANA, as well as customers planning an eventual reimplementation onto S/4HANA in the future after a smooth transition back to SAP.
When people think about maintenance costs their primary focus is on the annual maintenance fee which only represents the tip of the iceberg. When you start looking below the water line, you find a lot of wasted dollars that are eating up your precious IT budget.
At Rimini Street, we cut your annual maintenance cost to half the amount you initially spend with SAP. The other costs below the water line go away and you end saving three-fourths of your total cost of maintenance.
Take those savings and invest in innovative and agile solutions including new cloud and internally deployed applications such as mobility, Big Data, or other new projects that your business dictates as a result of your changing environment.
Customers can realize even larger savings by avoiding a risky and expensive "rip and replace" implementation of S/4HANA today. We estimate it will cost the typical customer $94M to fully-deploy S/4HANA for every $1M they currently spend in current SAP annual maintenance fees. By selecting Rimini Street, customers can continue to run their stable and mature ECC platform while enjoying premium support and investing significant savings to fund innovation and drive competitive advantage today.13
Rimini Street provides a MORE RESPONSIVE, premium level of service and SEVERAL ADDITIONAL SERVICE FEATURES not included with SAP's standard annual support program.
Every client is assigned a named, Primary Support Engineer, or PSE, to be your single point of contact, unlike SAP where you are routed through book-trained technicians and multiple escalation paths before finding a resource who can help. Rimini Street only has senior engineers and does not use a "tiered" call center model at all.
Rimini Street receives roughly 30,000 cases a year. 65% of those cases are related to custom code (ABAP customizations and Z-Programs), interfaces, integrations or performance tuning. These customization issues are not resolved by SAP as they only focus on the base software. Rimini Street provides support for customizations at no additional charge.
Meet some of the real people behind Rimini Street support.
"I provide my clients the most accurate solutions to keep their system updated and running smoothly with no future issues so they can focus on what really matters: their core business."
"When moving away from vendor support, clients want assurance that they are in safe and knowledgeable hands. The personal service that I provide reassures that not only are they safe, but in my hands, they will always be able to count on me. This is also why I love team sports, including playing in a few Football Aid Charity matches - I am always someone ready to catch a pass for the team."
"My role in QA specifically ensures that I bring our clients exceptional service and even exceed exceptional whenever possible. No detail is too small."
Rimini Street delivers skilled engineering expertise available to help you maintain, monitor, extend and innovate your stable, highly functional SAP applications for at least 15 years. Our support services are guaranteed with a 15-minute response time for critical issues. Don't just take our word for it. Compare for yourself.
Product Support Services |
Rimini Street |
SAP |
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Installation & Upgrade Support - Full support before, during and after you upgrade |
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Application & Repository & Documentation Fixes - Targeted to specific issues for faster resolution |
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Global Tax, Legal & Regulatory Updates - More frequent and localized updates by geography |
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Named, Regional Primary Support Engineer Per Client - With > 15 years' real-world experience |
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Named Global Account Manager Per Client - Ensures consistent & responsive engagement |
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24/7/365 Global Support & 15-Minute Guaranteed Response Times - For all Priority 1 issues |
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Full Customization Support - Receive the same level of service for all custom code |
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Full Support Of Current Release With No Forced Upgrades - For at least 15 Years |
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Configuration Support - Full understanding of your options based on your applications software |
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Interoperability Support - Keeping you current with the latest best practices |
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Performance Support - Across multiple database and application environments |
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Client Decides The Response Priority - Instead of navigating vendor support escalation process |
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Vendor-Neutral Roadmap Services - Leverage the best industry offers & customer experience |
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Flexible & Open Paths To The Cloud - Combine support & infrastructure savings without lock-in |
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Holistic & Layered Security - Proactively detect & preempt threats for all DBs & Applications |
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Up To 90% Annual Cost Savings - Based on independent, real-world client interviews |
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Rimini Street helps SAP customers mitigate the cost and risk of their SAP application strategy in the short and long term, freeing up your money, your people and your time to invest in innovation now to drive sustainable competitive advantage - whether you choose to implement S/4HANA now or defer the decision to a later date.
This strategy gives you the flexibility to evaluate S/4HANA over time relative to the ECC capabilities you have today. If and when it makes sense, you can easily return to SAP, or if S/4HANA does not meet expectations or there is a better fit solution available, you avoided making a wrong decision and are positioned to move forward successfully.
ERP today needs to transform and add support for mobile, analytics, and social - not just provide process transactions. But SAP can't innovate fast enough: they acquire yesterday's innovators while the real innovators have long moved on to new ways of delivering real value. Instead of paying SAP maintenance fees for functionality you are not likely to use, you can add real value to your business by using the budget you've been spending on constant ERP software upgrades to do what you've always wanted to do but never had the time or money to do: continue to grow and modify your ERP system to best serve the true business needs of your organization. The funds you save with Rimini Street support can give you the budgetary boost to add innovative cloud apps and services to your organization - the things that will actually help you grow your business and increase operational efficiency.
These client success stories, analyst reports, and resources can help you map a clear path to drive sustainable competitive advantage whether you choose to implement S/4HANA now or defer the decision to a later date.
By switching to Rimini Street, we reduced our annual costs beyond support fees, avoided upgrades, plus received faster and more comprehensive service. Our organization has been able to reallocate funds to strategic IT initiatives.”
– Tae-joon Park Manager of the Management Information Team, Management Support Division
The decision to return to Rimini Street support from SAP was an easy one to make because we had grown accustomed to their significantly more responsive support model and were already familiar with how the process worked … I am impressed with how seamless and efficient the transition has been and feel confident that Rimini Street will once again provide exactly the support we need.”
– David Eady Director of IT13 Rimini Street, Rimini Street’s ROI Calculator for SAP S/4HANA, assuming $1M current SAP annual maintenance fees
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