Personalized Service plus Greatly Reduced SAP S/4HANA Support Costs
Engineer-led application support for SAP and S/4HANA
Whether clients are currently running SAP S/4HANA or considering migrating to S/4HANA, Rimini Street provides award-winning, independent, third-party support. Rimini Street support for SAP S/4HANA provides the engineering expertise and the services enterprises need for S/4HANA including support for custom code; tax, legal, and regulatory updates for the business environment; and advisory services for strategic application planning and interoperability optimization.
Shift focus to innovation
Rimini Street Support for SAP S/4HANA can stabilize operations on current S/4HANA releases and help avoid the probable churn of ongoing upgrades and updates as an evolving S/4HANA system continues to mature over time. Highly skilled engineers with an average of 20 years of experience in application maintenance and support for SAP allow clients to shift focus and resources from lower-value ongoing updates to investing in high-value business initiatives needed to drive competitive advantage and growth.
Full support for SAP S/4HANA and hybrid IT
SAP footprints may be fully S/4HANA or include a mix of S/4HANA and other SAP platforms including Business Suite 7/ECC6 in a hybrid environment. Rimini Street provides seamless support and maintenance services for SAP across all client SAP platforms no matter the configuration. Plus, Rimini Street integrated Application Management Services (AMS) for SAP can help further simplify and optimize enterprise SAP operations by combining support and management functions under one trusted support partner.
Ultra-responsive application support for SAP across portfolios
Award-winning support to help optimize S/4HANA systems that free up funds for innovation.
Better model
Engineers on the front lines mean clients aren’t burdened with multiple hand-offs of tickets or delays in SAP HANA database requests. Industry-leading SLAs of 10 minutes or less mean high priority P1 issues are addressed quickly with hyper-responsive care.
Better people
Rimini Street leverages Primary Support Engineers (PSEs) averaging more than 20 years of experience working closely with databases and applications such as S/4HANA and SAP. The highly experienced team is on the front lines for clients, leveraging years of knowledge in resolving issues, and proactively anticipating needs.
Better outcomes
Freed time and resources enable IT teams to address higher-priority, strategic projects knowing that SAP HANA database is supported by expert engineers.
Compare the value
Support Features |
Rimini Street |
SAP |
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Support Services |
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Application and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“Switching to Rimini Street for support of our S/4HANA system allows Nadro to save substantial budget that will be used to deliver innovation projects across the company, as well as improve our operational efficiency and the quality of our customer service.”
Additional Resources
Drive Innovation for SAP with Expert Support
Now you can drive innovation for SAP by optimizing your current roadmap strategy. Find out how, in an informative thought leadership panel on SAP support services, featuring Constellation Research analyst Ray Wang, T-Mobile’s Senior Director of Product and Technology Erik LaValle, and Rimini Street SAP Support Services Leader Jennifer Perry. If you’re like most companies, your budgets are already stretched to the limit. Meanwhile, CIOs and IT leaders are under unrelenting pressure to drive innovation for SAP and manage the high cost of SAP support services. Not surprisingly, SAP seemingly wants you to follow its roadmap, timeline, and SAP strategy regardless of the impact on your company’s innovation. In this engaging panel discussion, you’ll hear Ray’s views on the state of SAP support services today and the growing challenges facing IT leaders. Plus, Eric will discuss T-Mobile’s practical approach to achieving critical innovations, flexible solutions, and superior customer experiences by leveraging Rimini Street support services for SAP.
Nadro Switches to Rimini Street Support for SAP S/4HANA, Business Suite 7 and HANA Database
Leading pharmaceutical distributor in Mexico will leverage Rimini Street’s unified SAP support and savings to accelerate digital innovation initiatives LAS VEGAS and MEXICO CITY, April 22, 2020 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a […]
Four Critical Factors to Consider When Making the SAP S/4HANA Decision for Your Business
SAP customers are being forced to make difficult SAP application strategy decisions. SAP customers are feeling the pressure to adopt, or at least license S/4HANA now due to the planned end-of-support date for ECC 6* and potential license audit threats. But many SAP customers plan to run their stable and proven SAP ERP releases until S/4HANA matures and the ROI emerges. Based on your roadmap, you can run your current SAP ECC release for a minimum of 15+ years, while you direct funds towards other strategic initiatives, including the eventual re-implementation onto S/4HANA in the future. You could also move to alternate SaaS solutions. This eBook provides four critical factors to help decide what makes most sense for your organization. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
Composable ERP Strategy: Avoiding the Pitfalls for SAP
Are the complexities of composable ERP holding you back? Learn why a composable business model is a critical path for enterprises looking to de-risk uncertainty. We focus on the advantages of adopting a composable ERP strategy and the ROI associated with making this shift. Join industry expert and CTO Eric Helmer from Rimini Street in this on-demand video as we reveal: Concepts and principles of a composable ERP strategy How to make decisions regarding what to keep from a current ERP system and what to change Planning for training in the new skills and technologies your team needs for a successful transition to a composable ERP strategy If you’re looking for a strategy that frees you from vendor pressure and supports your Business-Driven Roadmap, this is the video for you. Speakers Eric HelmerSVP & Chief Technology OfficerRimini Street Scott HaysSenior Director, Product MarketingRimini Street
Your Future Options with SAP
Relying on SAP to run your business? Pressuring you to migrate to S/4HANA and nudging you to give up your perpetual license for cloud-based subscription licenses are just a few ways they may be trying to lock you into SAP for the long term. With mainstream maintenance for Business Suite 7 core applications ending in 2027, you have some important decisions to make. In this 30-minute segment, we cover the key dates and drivers of those decisions and why it’s best to keep your options open. You will learn about: • Vendor-driven roadmap and business-driven roadmap differences • Clarity on dates and other drivers for decision-making • 5 strategies to guide your S/4HANA migration Watch now! Speakers Luiz MariottoGVP, SAP Product ManagementRimini Street Scott HaysSenior Director, Product MarketingRimini Street
3 Smart Paths to Innovation for Your SAP Roadmap
What are your next steps for SAP roadmap innovation? With the scheduled end of mainstream support date looming, migration considerations, and the growth of composable ERP options, IT leaders have a lot of decisions to make. In this e-book, you’ll learn about the three most common paths that SAP licensees are taking. You’ll also meet clients who are actively on these paths and how it’s positively impacting business outcomes. Topics covered include: An overview of the most common paths to SAP roadmap innovation Determining your migration plans based on business needs Ways to approach the end of mainstream support for ECC6 The value of third-party support in defining your SAP roadmap
How Organizations Can Minimize Risk by Reviewing Their SAP S/4HANA Migration Strategy
According to the global IDG survey of SAP licensees, nine out of 10 respondents reported being happy with their current releases.1 Yet, they’re facing SAP S/4HANA migration pressure combined with the pressure to innovate, recovery from a global pandemic, and tightening budgets. Given these challenges, IT leaders need to make strategic choices that drive competitiveness and value. If you’re debating a migration to S/4HANA or maintaining your current release, the white paper, “How Organizations Can Minimize Risk by Reviewing Their SAP S/4HANA Migration Strategy,” can help you sort through the decision. From evaluating risk through post-migration planning, this white paper covers the major considerations of making the move or staying put in four steps: Evaluating your current environment and whether making the move is financially and strategically sound Designing your ideal environment around SAP or choosing SaaS-based options to augment your existing release Preparing for an SAP S/4HANA migration and ensuring your environment is ready to take advantage of new capabilities Customizing the new environment to your business needs amid the post-migration budget challenges Download a complimentary copy of the full white paper to guide your SAP S/4HANA migration strategy. 1 IDG Communications, Inc., “Navigating the Future of SAP: How IT leaders are accelerating innovation while maximizing ERP investments,” 2021
Building a Business Case: 3 Responses to SAP’s S/4HANA Migration Push
SAP’s planned deadline looms. Are you prepared? In a few short years, SAP will end mainstream maintenance support for its Business Suite 7 core application releases, likely hoping that licensees will make the SAP S/4HANA migration. What will current licensees do? They can: stay with their current SAP installation and pay for diminishing support rip out their mature, customized SAP installation in favor of a still immature S/4HANA and its SAP HANA database forge a business-first strategic path via hybrid IT This eBook outlines six key criteria to consider as you build the business case for the SAP path you choose from the options above. And if you are considering the SAP S/4HANA migration, be sure to ask yourself: “Who benefits most from this move, my business or SAP?” Read the eBook to start building your business case today.
How UK Public Sector Organisations are Delivering Quality Essential Services and Innovation While Reducing ERP Support Costs
In this Rimini Street webinar, public sector IT leaders share how they’re making significant savings, taking control of their IT roadmaps and planning for the future
Exceptional support for S/4HANA, exceptional savings.
Contact us to learn more.
