Experience ultra-responsive support while radically reducing annual Agile PLM maintenance costs

Rimini Street provides third-party support for Agile Product Lifecycle Management (PLM) and ensures your current software will continue to run with your database, middleware and other applications as designed.

Your Agile PLM software can be supported by itself or in combination with our support for your Oracle enterprise applications, middleware and database. By using this combined support, you can receive an integrated service offering with all the advantages of single-provider support.

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Supported Agile PLM Product Lines

Rimini Street offers support across the entire Oracle Agile PLM product line. Supported applications include:

  • Agile Product Collaboration
  • Agile Product Quality Management
  • Agile Product Portfolio Management
  • Agile Product Cost Management
  • Agile Product Governance & Compliance
  • Agile Engineering Collaboration
  • AutoVue Enterprise Visualization for Agile
  • Oracle Product Lifecycle Analytics

Supported Agile PLM Releases

Rimini Street supports all Agile PLM release versions and components.

We also support Oracle Database and for Agile PLM

Did you know that Oracle no longer fully supports database releases and earlier?1
Rimini Street guarantees full support for at least 15 years plus provides additional services at 50% of Oracle's annual fee.


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"As a primary support engineer, I deliver a premium level of service and support so that technical issues are resolved, but I’m also proactive in seeking out opportunities to exceed my customer’s needs."

You deserve an Agile Product Lifecycle Management support program engineered for you. With Rimini Street you’ll find support engineers focused on providing the highest level of enterprise software support.

  • You’ll know your Primary Support Engineer (PSE) by name.
  • We guarantee a response to critical issues within 15 minutes.
  • Our PSEs have an average of 15 years of Oracle expertise.
  • You can stay on your existing ERP platform for at least 15 years.

Nearly 2,100 active clients are supported by Rimini Street worldwide

“Our collaboration with Rimini Street has enabled us to improve our business efficiencies and reallocate our dollars to digital transformation initiatives that help our business grow and compete.”

Shimi Ben Baruch, Global Vice President — Information Officer, BrightSource Energy

Want your Agile PLM support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning.

Standard Support Program FeatureRimini StreetOracle Premier & Extended SupportOracle Sustaining Support
Named, regional Primary Support Engineer for each client
Named Global Account Manager for each client
24/7/365 support with 15-minute guaranteed response time for Priority 1 issues
Custom code support
Installation and upgrade support
Pre-existing only
Configuration support
Pre-existing only
Operational support
Pre-existing only
Application, repository and documentation fixes
Pre-existing only
Full support with no forced upgrades
Full support of current release for at least 15 years
Performance tuning
Interoperability support
Strategic roadmap services
Strategic vendor-neutral security guidance
50% annual maintenance fees savings