Outcome-driven support for Oracle ATG
Oracle ATG Web Commerce and Endeca are robust, reliable commerce options, capable of modifications that enable unique business processes. Yet many licensees are frustrated by the quality, speed and scope of vendor support for Oracle ATG — not to mention the rising cost to maintain this mission-critical platform and the pressure to undergo lengthy, expensive and disruptive cloud migrations without a strong ROI. Rimini Street offers a powerful solution to this problem, helping businesses keep their existing platforms running smoothly, say no to unwanted upgrades, reduce overhead costs and free up resources for strategic initiatives.
As the global leader of third-party support for Oracle products, trusted by thousands of top CIOs and CFOs, Rimini Street has earned its reputation as the best-in-class, end-to-end IT partner. We offer the breadth of expertise, top-tier engineering talent and innovation solutions necessary to help ensure your commerce solution remains secure and high-performing for up to 15+ years — simultaneously saving you up to 50% on annual Oracle ATG support costs and up to 90% on total support costs to reinvest where needed.
Let us help maximize the full potential and value of your commerce framework for better business outcomes, just as we’ve done for other retail, manufacturing, telecom, financial services and technology companies across the globe. We’ll Get You There.™
Get comprehensive support
Own your roadmap
Self-fund innovation
Go beyond Oracle Support
What if you could reduce maintenance costs and stay secure while extending the useful life of your current Oracle investments, including ATG Web Commerce and Endeca? With Rimini Street, you can.
Enhance your commerce framework for an improved ROI
As a global leader of end-to-end third-party software support, management and innovation solutions for Oracle ATG Web Commerce, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but helping you achieve your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.
Get award-winning support for your commerce framework as a standalone or with support for other applications, such as Oracle Retail, Siebel and Database, for up to 15+ years from date of signing.
With Rimini Support for ATG, you gain:
- Dedicated Primary Support Engineer from team averaging >20 years of experience
- Human-first expertise backed by proprietary AI tools for fast, complete ticket resolution
- Immediate savings of up to 50% on annual support to help fund innovation
Overcome challenges that stand in the way of your IT vision with vendor-agnostic guidance and solutions delivered by a global team that can turn your Oracle Commerce platform into a vehicle for business transformation.
With Rimini Consult for ATG, you gain:
- IT analysis and consultancy designed to help you reach your business goals
- Project design and implementation for specific business cases
- Expert license advisory to help manage every stage of the software lifecycle
Secure your critical systems without vendor patches or upgrades, both of which can introduce new risks and vulnerabilities. Our suite of exclusive, proactive security solutions strengthens your security posture and delivers peace of mind.
With Rimini Protect for ATG, you gain:
- Actionable threat mitigation strategy from security experts based on your needs
- Fast protection against known and unknown threats
- Cost-effective solutions that help free up funds for innovation
Future-ready your Oracle ATG or Endeca platform by enabling seamless compatibility with new technology. Apply patented and proprietary interoperability solutions for continuous modernization without downtime.
With Rimini Connect for ATG, you gain:
- Unique connectivity solutions for browsers, OS, Java and email
- Interoperability without the disruptions and delays of applying patches and upgrades
- System readiness for adding new features and functionalities for a greater ROI
Ensure your platform is monitored 24/7/365 for faster issue alerts and resolutions, protecting system uptime. Our observability and health check solutions help you proactively address problems before they become critical.
With Rimini Watch for ATG, you gain:
- Real-time dashboards and customized reports for enhanced visibility
- Powerful combination of tools, diagnostics and human expertise for better outcomes
- Greater confidence in the health of your ERP environment
Hear what our clients have to say
Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”
The central applications run as expected, which provides peace of mind and allows the IT organization to focus on higher-value strategic objectives.”
Finding a more cost-effective way to do something has a ‘snowball’ effect: Once we’re able to free up money, we can invest in additional optimization projects that in turn, further add to our savings.
Rimini Street delivers a level of service that we never received from Oracle .”
The breadth of experience that Rimini Street brings has definitely mitigated risk for T-Mobile.
The strength of the Rimini Street team made it possible to support the significant customizations that SAP struggled to handle. We get everything and more that we had from SAP at half the cost — it really was an unassailable proposal!
It became very clear that moving to a third-party support provider offered a compelling alternative for us.”
Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”
Rimini's proposal for AMS delighted us due to the differential of its model. In addition to the seniority of the engineers and extremely fast response time, today we don't waste any more time having to manage the tickets. It is a great optimization of resources to have a single service provider for support and AMS.”
Additional resources
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Maximize the potential of your Oracle ATG
Contact Rimini Street today to learn how our third-party support for Oracle ATG Web Commerce and Endeca, coupled with our optimization and innovation solutions, can help you make the most of your investment.