Rimini Street Support for SAP Business Suite
Expert SAP Technical Support
Rimini Street offers support and maintenance services for a wide range of SAP enterprise applications and releases, including R/3, ECC 5 and 6, and all SAP Business Suite 7 products including Customer Relationship Management, Supplier Relationship Management, Supply Chain Management and Product Lifecycle Management.
We also support all versions of the SAP Business Warehouse, including later versions powered by the SAP HANA database and many third-party solutions that extend SAP application functionality. Rimini Street replaces SAP maintenance with higher levels of support and responsiveness, while enabling our clients to realize savings on their total maintenance costs and free up resources to focus on IT initiatives that will help differentiate their businesses from the competition.
Simplify Your Enterprise IT Maintenance & Support Strategy and Maximize the Return on Your Existing SAP ERP Platform
Rimini Street has redefined enterprise support services with an innovative, award-winning program that enables SAP licensees to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years.
SAP is a company in transition as it shifts investments to the S/4HANA suite and to its efforts to become a cloud and platform-based service provider. SAP licensees using stable and mature Business Suite applications continue to evolve and grow by adding innovative and transformational solutions without waiting for SAP by:
- Maintaining their current SAP version while preserving mission-critical functionality for their business
- Receiving premium and timely support for their entire SAP technical stack, including customizations
- Redeploying key resources toward strategic IT projects
Unmatched SAP Expertise
Every SAP Rimini Street client receives personalized service from a Primary Support Engineer with an average of 15 years or more of SAP experience — you get 24/7/365 support with a guaranteed response time of 15 minutes or less for critical issues. Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your SAP system.
Enterprise Maintenance & Support Program Features
- Named, Regional Primary Support Engineer
- 24/7 Support with Guaranteed 15 Minute or Less Response Time for Critical Issues
- Application & Repository Fixes
- Customization Fixes
- Documentation-Only Fixes
- Configuration Support
- Operational Support
Global Tax, Legal & Regulatory Update Capabilities for nearly 200 Countries
Rimini Street delivers scheduled updates for SAP applications, consistently delivering them several days ahead of the vendor's schedule — as well as unscheduled, ad hoc updates for special time-sensitive changes from national, state/provincial and local agencies. We can also deliver updates on a monthly basis, depending on the scoped requirements of the client. Learn more.
Rimini Street experts are standing by to answer your SAP support questions