Take Control of Oracle E-Business Suite Roadmaps
Help eliminate overspending − save up to 90% total on support costs for Oracle EBS
Since December 2021, Oracle EBS customers are no longer fully supported by Oracle unless they have upgraded to EBS 12.2.1. With no EBS 12.3 on Oracle’s roadmap, many EBS customers are seeing the amount of new value they receive from their Oracle EBS support services decrease, while costs continue to increase. Rimini Street guarantees 50 percent savings on annual support fees and up to 90 percent savings on total cost of maintenance for Oracle EBS while eliminating the need to pay for expensive upgrades or updates simply to remain fully supported.1
Liberate resources, avoid the software vendor-dictated model
Oracle EBS support policies tend to force IT organizations to continually upgrade and/or apply updates, while apparently delivering less meaningful new innovation to the business each year. Rimini Street supports current EBS releases for at least 15 years, including customizations, without having to perform upgrades or ongoing updates in order to stay fully supported. In addition, IT teams enjoy a comprehensive and responsive support experience, including faster response SLAs for critical issues and the industry’s fastest Legislature-to-Live™ tax, legal, and regulatory updates, freeing more time for new initiatives.
Drive strategic business priorities
Rimini Street helps provide the freedom to direct budget and resources toward the priorities of clients' unique businesses, whether to optimize current operations or accelerate new growth. This includes leveraging the latest, industry-leading technologies, beyond the software vendor’s roadmap, including the cloud model of choice and hybrid-IT environments.
Why Rimini Street
Rimini Street was founded to disrupt and redefine the enterprise software support model by developing innovative products and services that put client success first. Delivering premium level support and highly skilled engineering expertise at a fraction of the cost, Rimini Street provides clients with the highest level of value and customer service every day.
Better model
24x7x365 follow-the-sun support for all Oracle EBS software for 15+ years without forced upgrades or updates and a guaranteed P1 SLA response time of fewer than 10 minutes.
Better people
Assigned Primary Support Engineers (PSEs) with an average of 20 years of real-world Oracle E-Business Suite support services experience and a seasoned Oracle EBS support delivery team, act as an extension of clients' IT organizations.
Better outcomes
Extend the useful life of EBS assets while saving up to 90% on total maintenance and support costs by working with a partner highly rated for ongoing client satisfaction.
Compare the value
Beyond guaranteed savings, Rimini Street delivers a comprehensive support experience for IT teams including industry-leading tax, legal, and regulatory updates; custom code support at no extra charge; and full support for current Oracle releases for at least 15 years with no required upgrades or updates. In addition, Rimini Street provides strategic services to help plan and execute the Oracle IT strategy of the client's choice, free from the software vendor’s EBS support agenda and timetable, including guidance on software and technology roadmaps, licensing, security, and cloud strategies.
Support Features |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
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Support Services |
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Application and documentation fixes |
No new fixes |
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Operational and configuration support |
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Installation and upgrade support |
No new upgrade scripts
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Global tax, legal, and regulatory updates |
No new updates
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“We consider Rimini Street a strategic partner; they're reliable, innovative, and leading edge. And they will be our partners for years to come. ”
Featured Clients
We've been able to free up resources and time to invest in the development and introduction of new applications.”
– Morgan Chang IT Director
When we make a call to Rimini Support, someone we know answers the phone and starts dealing with the problem immediately.”
– Dave Jackson CIO
Every year, we’ve taken the money that we’ve saved by partnering with Rimini Street, and we’ve reinvested it in initiatives that propel our innovation and growth.”
– Joe Cannella CIO
Additional Resources
Composable ERP for Oracle: Your Roadmap, Your Advantage
3 Smart Paths to Innovation for Your Oracle Roadmap
Oracle EBS Challenges, Strategies, and Future Plans: 2020 Global Survey Results and Recommendations
Infographic: Oracle EBS licensees’ challenges, strategies, and future plans. Cost and support quality are the top concerns, say Rimini Street 2020 survey results.
Why Enterprises Are Rethinking Their Oracle Relationship and Cloud Strategy
In this webinar, Sr. Product Marketing Director, Jason Kotsaftis, and VP of Market Research, Pat Phelan discuss the findings from Rimini Street's 2019 Oracle Applications Survey.
Creating Capacity for IT Innovation and Business Success
Do you know people who are so much more productive than the rest of us that you would swear they have found more hours in the day? Companies are the same: some do much more with what they have, regardless of limitations of time, technology and budget. What are the limits on your capacity for […]
Understanding Comprehensive Database Security
You Own Your Data: Protect It with a Formal Database Security Program
Kent County Council and Rimini Street talk to The Stack about Modernising ERP
How UK Public Sector Organisations are Delivering Quality Essential Services and Innovation While Reducing ERP Support Costs
In this Rimini Street webinar, public sector IT leaders share how they’re making significant savings, taking control of their IT roadmaps and planning for the future
Oracle EBS Global User Survey Insights
Join in on a review of results and insights from a survey of Oracle EBS users around the world. Economic uncertainties and business demands are causing IT teams to make some major decisions for their organizations today. And with no Oracle EBS 12.3 release on the horizon, and 12.1 moving into sustaining support in December 2021, users are facing some serious questions about their roadmap: Should you upgrade and be faced with continuous updates for the next 10 years? Should you move to the cloud? Can you continue innovating on your current release? How will any of these options impact your organization and generate the most value for your business? Oracle EBS customers were surveyed and asked of their opinions about decisions they’re making around these topics. Discussion focuses on how these decisions will impact how your company will survive, stabilize, and thrive moving forward.
Drive business growth with Rimini Street support for Oracle EBS.
Contact us to learn more.
