Oracle products are the foundation of your business. You used to receive valuable new features and functionality with your regular upgrades and maintenance fees. But as the products have become more mature, the value you receive has diminished. Many licensees today find themselves forced to upgrade just to maintain vendor support. There are also many hidden maintenance costs, like self-supporting customizations and managing time-consuming patches and updates. More than ever before, licensees are investigating third-party support as an alternative to the status quo.

Replacing your Oracle software support and maintenance services with third-party support enables your organization to increase organizational agility and innovation by freeing you from and a vendor-dictated roadmap. With the time and cost savings, and liberated IT staff you can invest in initiatives that meet your business needs and drive growth, putting your company on a Business-Driven roadmap.

Why Rimini Street

Rimini Street has engineered the best support and maintenance program for Oracle products in the industry. What if you could reap all these benefits while saving 50% or more?

  • Speak with a dedicated engineer, who average 15+ years of experience, on your first call
  • Receive a response to a critical issue within 15 minutes
  • Get support for customizations
  • Receive expert evaluation of your interoperability challenges, security requirements and future IT roadmap
  • Guarantee this support for your Oracle product(s) for a minimum of 15 years

We deliver support services for Oracle ERP and Oracle Database that increases your ROI, frees up your time and decreases your total maintenance costs. We can help with all your Oracle application management needs.

Maximize your return on your Oracle investment now.

Product Support ServicesRimini StreetOracle
Named, Regional Primary Support Engineer
24/7/365 Support, Guaranteed 15 Minute or Less Response for Priority 1 Issues
Customization Support Included
Minimum 15 Years Support Guaranteed
Named Global Account Manager for Each Client
Experienced Onboarding & Archiving Guidance and Scoping Services (100s of archives)
Security Support Services at No Additional Cost
Comprehensive Interoperability Support at No Additional Cost
Performance Tuning Support at No Additional Cost
Strategic Roadmap Services at No Additional Cost
Proactive Support Services at No Additional Cost
(Database Health Check, Architecture & Release Level Assesment, Hardware Monitoring)
Application & Repository Fixes
Documentation-Only Fixes
Configuration Support
Operational Support
Installation & Upgrade Process Support
Global Tax, Legal & Regulatory Updates

"Any time we use Rimini Street to help solve a problem, that frees up our own experts to refocus on user issues or key projects."

Steve Jacobs, IT Director
Guest Services