Rimini Street, Inc


Experience ultra-responsive support for your Oracle products while radically reducing your annual EBS maintenance costs

Are you getting adequate return on your annual maintenance fees? Rimini Street provides independent support for Oracle E-Business Suite, enabling you to save up to 90 percent on your total maintenance costs and receive a premium level of service. If you're running release 12 or earlier of Oracle E-Business Suite, you may no longer be receiving new fixes, patches, certifications or tax and regulatory updates for your EBS system. Don’t undertake costly and disruptive EBS support upgrades just to stay on vendor support; such upgrades may offer little benefit to your business.

We can support your EBS even if you are in the middle of an upgrade. Reduce upgrade risks while also receiving the best Oracle EBS support services you’ve ever experienced so you can focus on your business priorities, not your software vendor’s agenda.

Get started with Oracle E-Business Suite support. Let's talk.

Supported Oracle EBS Product Lines

Rimini Street supports all Oracle E-Business Suite product lines, including but not limited to:

  • Customer Relationship Management
  • Financial Management
  • Human Capital Management
  • Procurement
  • Project Portfolio Management
  • Service Management
  • Supply Chain Management
  • Value Chain Execution
  • Value Chain Planning

Oracle EBS Customers Prefer Current Proven ERP

Did you know that more than 90 percent of Oracle E-Business Suite licensees are NOT considering Oracle Cloud ERP as their primary business system? An early 2017 survey of 175 Oracle EBS CIOs, CTOs, IT VPs, directors and managers reveals that EBS customers are choosing hybrid IT over upgrades and Oracle ERP Cloud.

Find out what your peers are thinking as they uncover key EBS challenges and explore ERP cloud alternatives and hybrid IT adoption.

“I’ve seen clients struggle to get a response from their software vendors. Our clients are thrilled when they get a call back immediately!”



You deserve a support program engineered for you. With Rimini Street you’ll find support engineers focused on providing the highest level of enterprise software support.

  • You’ll know your Primary Support Engineer (PSE) by name.
  • We guarantee a response to critical issues within 15 minutes.
  • Our PSEs have an average of 15 years of Oracle expertise.
  • You can stay on your existing ERP platform for the next 15 years.

Over 1,300 companies worldwide have made the switch to Rimini Street

“With Rimini Street, our EBS applications and Oracle Databases will be a solid and secure platform for our business needs moving forward, and a perfect fit for our strategy to optimize IT costs and better align IT to drive business innovation and competitive advantage.”

Neal Johnson, Director IT Service and Operations, House of Fraser


Want your Oracle EBS support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning. Rimini Street offers support for all of the same EBS support programs as the original software vendor supporting Oracle EBS 10.7 and later releases.

Compare EBS Support Programs: Rimini Street vs. Vendor

Standard Support Program FeatureRimini StreetOracle Premier & Extended SupportOracle Sustaining Support
Named, regional Primary Support Engineer for each client
Named Global Account Manager for each client
24/7/365 support with 15-minute guaranteed response time for Priority 1 issues
Custom code support
Installation and upgrade support
Pre-existing only
Configuration support
Pre-existing only
Operational support
Pre-existing only
Application, repository and documentation fixes
Pre-existing only
Tax, legal and regulatory updates
Pre-existing only
Full support with no forced upgrades
Full support of current release for at least 15 years
Performance tuning
Interoperability support
Strategic roadmap services
Strategic vendor-neutral security guidance
50% annual cost savings

Supported Oracle EBS Technical Components

Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your E-Business Suite system, including:

AD Tools
Alerts
Application Server (iAS)
Applications Framework (OAF)
Applications Object Library (AOL)
Concurrent Manager
Forms
Fusion Middleware
JAVA
Oracle Database
PL/SQL
Reports
SQL
Workflow

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