Rimini Street, Inc


Experience personalized support while radically reducing annual SAP maintenance costs

Rimini Street provides independent support for SAP products, enabling you to continue running your existing SAP Business Suite and Business Warehouse applications for a guaranteed 15 years without the need for upgrades or Enhancement Packs.

As SAP is shifting away from its core ERP software model to a cloud service model, you may be concerned about the opportunity costs of time and money required to move into an uncharted territory.

Get the most out of the investment you’ve poured into SAP over the last 20–25 years. Maintain your current stable and mature SAP version that works for your business and discover how you can adopt innovative digital and cloud solutions to drive competitive advantage on your timeline, not SAP's. Get the SAP Business Suite support you’ve always wanted — including full support for your critical custom code; tax, legal and regulatory updates uniquely chosen and tailored for your environment; and advisory services for strategic application planning and interoperability support.

Get started with SAP Business Suite support. Let's talk.

Supported SAP Business Suite and SAP Business Warehouse Products and Releases

Rimini Street supports a wide range of SAP enterprise applications and releases, including:

  • R/3
  • ERP 5 and 6 (ECC 5 and 6)
  • All SAP Business Suite 7 products including Customer Relationship Management (CRM), Supplier Relationship Management (SRM), Supply Chain Management (SCM) and Product Lifecycle Management (PLM)
  • All versions of the SAP Business Warehouse, including later versions powered by the SAP HANA database and many third-party solutions that extend SAP application functionality

2017 SAP Applications Strategy Findings

The evidence from a recent survey of SAP ERP licensees reveals that 85% plan to continue running their current SAP releases. Many don’t see a business case for S/4HANA, are wary of multimillion-dollar reimplementation expenses, and seek to develop a hybrid IT strategy around their stable system of record. Get an in-depth look at the detailed survey findings and learn three best practices you need to know if you want to optimize costs in order to find the freedom to innovate.

"Think of me as an IT concierge. If you need it done, I will get it done and proactively maintain the health and growth of my clients."



You deserve a support program engineered for you. With Rimini Street you’ll find support engineers focused on providing the highest level of enterprise software support.

  • You’ll know your Primary Support Engineer (PSE) by name.
  • We guarantee a response to critical issues within 15 minutes.
  • Our PSEs have an average of 15 years of SAP expertise.
  • You can stay on your existing ERP platform for the next 15 years.

Want your SAP support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning.

Standard Support Program FeatureRimini StreetSAP
Named, Regional Primary Support Engineer for Each Client
Named Global Account Manager for Each Client
24/7/365 Support with 15-minute Guaranteed Response Time for Priority 1 issues
Software Enhancements Delivered Under Maintenance Agreement
Custom Code Support
Installation and Upgrade Support
Application, Repository and Documentation Fixes
Global Tax, Legal and Regulatory Updates
Configuration Support
Full Support with No Forced Upgrades
Full Support of Current Release for a Minimum of 15 Years
Performance Support
Integration Support
Interoperability Support
Strategic Application Planning, Functionality Mapping and Enhancement Analysis
Security Advisory Services (Vendor-Neutral)
50% Annual Cost Savings

Supported SAP Business Suite Technical Components

Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your SAP system, including:

ABAP
Application Server (ABAP, J2EE and Web)
Basis
Extensions (i.e. Hybris, Industry)
Java
NetWeaver
Process Integration/Orchestration
User Interfaces (SAP GUI, Fiori, Web Clients)

Resources