Account Management Support Services
Enabling Clients to Evolve and Grow Under Rimini Street Support
Your success is what drives us to excel at what we do. Key to our formula, Rimini Street Account Managers serve as the single business point of contact from onboarding forward, throughout the life of your contract. Our Account Managers not only ensure a smooth transition to Rimini Street, but also help you maximize the value of your return on ERP investments.
These highly personalized services are included at no additional charge:
- Assist clients with roadmapping and risk mitigation strategies to assure complete success in the utilization of their Rimini Street services.
- Provide guidance and best practices for strategic decisions including interoperability, upgrades, M&A and global expansion plans.
- Respond and manage escalations to ensure complex issues get resolved quickly
- Ensure key client issues and strategies are well documented and are front and center through regular client communications.
The Value of Strategic Account Management
As part of the annual support agreement, every Rimini Street client is assigned an Account Manager with an average of 15-20 years' experience. The Account Managers serve as a single point of contact for all your Rimini Street business. They will help you get started with a seamless transition to Rimini Street services and they will provide ongoing guidance and strategic advice to help you future-proof your systems.
Rimini Street Account Managers are committed to your success and compensated based on client satisfaction. By understanding your strategic goals through periodic business reviews and collaborative planning with your teams, your Account Manager can make recommendations to help achieve your business and technology objectives.