Account Management Support Services
Enabling Clients to Evolve and Grow Under Rimini Street Support
Rimini Street Account Managers serve as the single business point of contact during the onboarding process and throughout the life of the contract to not only ensure a smooth transition to Rimini Street but also to maximize the value of your return on your ERP investments. These highly personalized services are included at no additional charge:
- Assist clients with roadmapping and risk mitigation strategies to assure complete success in the utilization of their Rimini Street services.
- Provide guidance and best practices for strategic decisions including interoperability, upgrades, M&A and global expansion plans.
- Respond and manage escalations to ensure complex issues get resolved quickly
- Ensure key client issues and strategies are well documented and followed up on through regular client communications.
The Value of Strategic Account Management
As part of the annual support agreement, every Rimini Street client is provided a point of contact named Account Manager with an average of 15-20 years’ experience who serve as a named single point of contact for all Rimini Street business. Rimini Street Account Managers are engaged during the onboarding process to ensure a seamless transition; they subsequently provide expert guidance and strategic advice throughout the support period to help clients future-proof their systems.
Rimini Street named Account Managers are compensated based on client satisfaction and committed to your success. By understanding your strategic goals through periodic business reviews and collaborative planning with your teams, your Account Manager can make recommendations to help achieve business objectives and future-proof your investments.