Third-party support for IBM you can count on
IBM has shifted to an AI, data and quantum focus, leaving organizations running mature IBM software and database instances frustrated. With high costs, slow responses and growing limitations of existing vendor support, licensees are demanding more value from their investments and pushing back on the pressure to spend more on new products or upgrades just to continue receiving full support.
As the global leader of third-party support and services for mission-critical systems such as Oracle, SAP and VMware, as well as their IBM Db2 databases, we’re expanding to cover a broader portfolio of IBM software products to meet client demand.
Our third-party support and managed services for IBM Db2, Cognos, Informix and more, coupled with our innovation solutions, help keep your systems secure, high performing and future ready for up to 15+ years — putting more money back into your IT budget to self-fund strategic initiatives aligned with business objectives.
Let the experts at Rimini Street help ensure your existing IBM assets run smoothly, so you can dedicate resources to driving your organization forward.
Lower total cost of ownership
Get dependable support
Avoid low-value upgrades
Choose the right third-party support provider
Moving to third-party support for your IBM systems can yield better service experiences, greater cost savings and increased flexibility — if you choose your provider wisely. Find out what to look for.
Increase the ROI of your IBM investments
As a global leader of end-to-end third-party software support, management and innovation solutions for IBM, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but helping you achieve your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.
Get deep, human-first expertise supercharged by proprietary AI tools and processes only available at Rimini Street. Reduce costs and frustration with comprehensive support for IBM Cognos, Content Manager, Db2, Informix, Infosphere and more.
With Rimini Support for IBM, you gain:
- Dedicated Primary Support Engineer from team averaging 20+ years of experience
- Up to 50% off annual IBM support costs and up to 90% off TCO
- <2-minute average response time for P1 and P2 issues
Fill critical IBM skills gaps, simplify operations and optimize your Db2 and OS/AIX environments. We'll take care of daily management while your team works on high-impact projects.
With Rimini Manage for IBM, you gain:
- Unlimited ticket model from an extensive service catalog
- Root cause analysis for improved stability and issue prevention
- Transparent and predictable billing, with no surprises
Partner with us and our experienced professionals for your IT consulting and project needs. Through a vendor-agnostic approach, we can help you achieve your business goals on your terms and timeline.
With Rimini Consult for IBM, you gain:
- Technology assessments to provide insight and optimization recommendations
- Custom project design and implementation for desired functionality
- Flexible skills augmentation to meet your evolving business needs
Improve your security posture with innovative, proactive security services and solutions. Rimini Street’s exclusive security solutions help protect your IBM databases, applications and more.
With Rimini Protect for IBM, you gain:
- Reduction of risk exposure without code changes or vendor-provided security patches
- Fast, proactive protection against known and unknown vulnerabilities
- Cost-effective solutions available as managed services for heightened vigilance
Combine the latest, best-fit technologies with your existing systems using our patented and proprietary interoperability solutions, avoiding unnecessary upgrades and migrations without a clear ROI.
With Rimini Connect for IBM, you gain:
- Connectivity solutions for browsers, Java, email servers and OS
- Freedom to plan your own technology roadmap for the future
- Quick, easy implementation with minimal downtime
Boost your systems’ health and longevity with proactive monitoring services. Our observability suite, available with Rimini Manage™, Rimini Support™ and Rimini ONE™, helps identify and resolve issues fast.
With Rimini Watch for IBM, you gain:
- 24/7/365 monitoring with 10-minute guaranteed response time
- Enhanced stability and reliability of your mission-critical systems
- Reduction of backlogs and resolution time to liberate your team for priority projects
Hear what our clients have to say
Most consulting firms tell you their timeframe. Rimini Street asked us for ours.”
The savings we’re achieving by moving to Rimini Street are enabling us to reinvest and refocus on developing new digital solutions and enhancing online access for our users.”
The turnaround and how fast they provide the support, it's quite literally, amazing, but you have to try it out and then you know what a difference it is.”
By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”
It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”
We have assembled a strong internal team, which now has the capacity to rethink processes, suppliers and architecture in a strategic way. What began as a next-generation vision and a pilot has become a model for the entire company.”
The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”
The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”
Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”
The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”
With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”
We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”
My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”
When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”
Rimini Street surprised us and gave us an answer to everything we needed from customizations and installation of patches to regulatory compliance. We got everything and could stay with our previous systems after investing a lot of money in them.”
Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”
Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”
Rimini Street delivers what they promise so that we can deliver quality and trust to our clients and end-users.”
With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”
We need nothing less than extraordinary support, and with the extraordinary support we get from Rimini Street, we can continue providing extraordinary support for our customers.”
Rimini Street has always been very understanding and takes the time to check the facts, solve problems, and help us reach our goals. Therefore, we are grateful to have Rimini Street's support.”
With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”
Within the first month of deploying Rimini Protect™ for SAP, we found several vulnerabilities which were quickly corrected. We never would have discovered all of these issues by just applying security patches.”
Vendor software maintenance fees dominated our limited IT budget, but since switching to Rimini Support™ for Oracle EBS and Database, we have freed up savings to invest in digital innovation to make our company a leader in the new IT environment.”
It's really empowering to have Rimini Street as a true partner, giving us greater confidence and capabilities as we go through this complex migration journey.”
We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”
The best part is that our customers have not seen any difference. We are still working together but with upgraded and compliant systems. We can be ISO certified. This is the key to working with partners such as the UK Post Office.”
Rimini Street took the time to understand our business needs and proposed a tailored solution to reduce our cost and improve our Oracle and SAP system operations. With Rimini Support™, we expect to reduce Oracle and SAP maintenance costs and leverage this budget to our IT infrastructure management. ”
With Rimini Street, you have a partner that’s always ready with depth of expertise and a demonstrated, heartfelt commitment to helping support you.”
In less than 20 days of work, Rimini Street was able to reduce our data reporting time from 30 hours to under two minutes. This saved an incredible amount of talent resources and time for UTS – their SLAs are incredible, as is the accuracy of their solution.”
Rimini Street took the time to listen and learn about my environment, giving me clarity and peace of mind knowing what the outcome would be and how it would improve my operations.”
We've been able to free up resources and time to invest in the development and introduction of new applications.”
The actual work to do the tax updates is easier than Oracle's PeopleSoft Update Manager (PUM) process. Our analysts now save 40-60 hours on each quarterly update.”
The central applications run as expected, which provides peace of mind and allows the IT organization to focus on higher-value strategic objectives.”
If you are spending your resources on day-to-day operations, you aren’t spending it on transformation for competitive advantage and growth.”
Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team. ”
Rimini Street support allows us to focus our workforce on what's important instead of making huge internal investments.”
A lot of unexpected knowledge transfer and training took place. Sharing know-how and experiences really helped the offshore team elevate its expertise and raise its level of competence. It was a lifesaver.
We have some very tough, exacting business users: Rimini Street makes it possible to keep them happy and move forward with our plans.”
We didn’t have a dedicated team at Federation University. We had one, maybe two people at any one time working on the project. Rimini Street saved us the equivalent of three or four full-time employees.”
Now, if there is an issue, instead of waiting 24 to 48 hours to hear from SAP, we get an immediate response.”
Finding a new way to manage platform maintenance and support has created real opportunities for our staff and organization. It has meant that resources are available to contribute to new projects that can be embedded into business as usual and then return value over the next year and every year.”
Finding a more cost-effective way to do something has a ‘snowball’ effect: Once we’re able to free up money, we can invest in additional optimization projects that in turn, further add to our savings.
Rimini Street delivers a level of service that we never received from Oracle .”
We know we can now do upgrades on our own terms, which has been critical during a tumultuous time in the hospitality sector.”
The breadth of experience that Rimini Street brings has definitely mitigated risk for T-Mobile.
The strength of the Rimini Street team made it possible to support the significant customizations that SAP struggled to handle. We get everything and more that we had from SAP at half the cost — it really was an unassailable proposal!
It became very clear that moving to a third-party support provider offered a compelling alternative for us.”
With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers. Not only have I expanded the skills and depth of my team, I now get the benefits 24/7. ”
The partnership helps achieve significant savings while also giving us more time and flexibility to plan for the future without pressure to follow a vendor-led upgrade path.
Rimini Street has repeatedly demonstrated how much it understands the importance of quality customer service.”
There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
As business starts to normalize, all the initiatives are coming together to create a more efficient, stronger, and leaner airline.
We’ve achieved substantial cost savings, but more importantly, the savings translate to additional capacity and capability, meaning I can deliver even greater value to the business.
The money we used to spend with Oracle is now providing high-quality support, and results in us having more time and money to focus on our business transformation efforts.”
Once executive management saw the savings we were able to generate, they approved many projects that were previously on hold because of budgetary constraints.
Don’t get stuck with the status quo: Don’t close your eyes or fear making a change. Exploring the unknown led us to Rimini Street, and the whole company has benefited.”
Our first year working together demonstrated the quality of Rimini Street support. Any database-related issues we raise are resolved faster and more effectively than with Oracle, so we had absolutely no reservations in extending the original contract to a multi-year agreement. ”
Rimini Street is solely focused on support and is incredibly customer-centric, which means it is constantly aiming to raise the bar and find new ways to deliver high-quality, cost-effective support to our business.”
Without quality service levels, however much money you save is irrelevant. I really feel like we’ve been able to take the brakes off and gain agility.”
As a result of the cost savings that we obtained by partnering with Rimini Street, we are able to invest in innovations that lead to business growth and at the same time ensure we remain competitive in the industry.
I was impressed by how professional and well-organized the onboarding process was. It was executed with care, high-quality of work, and commitment to our success. ”
When we make a call to Rimini Support, someone we know answers the phone and starts dealing with the problem immediately.”
We moved to Rimini Street because the risks were low and we knew the financial savings would be a huge benefit. After we experienced far better support than what we had before, our decision was validated, and we’ve since significantly expanded our global footprint through Rimini Street support .”
Every year, we’ve taken the money that we’ve saved by partnering with Rimini Street, and we’ve reinvested it in initiatives that propel our innovation and growth.”
Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”
We have the cost savings, which was a primary goal, but we’ve been able to optimize the SLAs we originally had in place to enhance the quality of service we provide to the rest of the company. In our monthly reviews, the SLA numbers are fantastic.
We have so much confidence in Rimini Street. The staff is knowledgeable, reliable, and dedicated. The comprehensive approach has enabled us to maximize the functionality of PeopleSoft and all of the associated investments we’ve made.”
Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”
Our mission in IT is to deliver the greatest impact to the business in the most cost-effective manner. We’ve been able to channel the savings (with Rimini Street) into many key initiatives, like investing in artificial intelligence; big data; and infrastructure enhancements for our networks, servers, and cloud services.
For me, a key indicator of the satisfaction of my team with our new provider has been the almost two-fold increase in the number of calls logged: the speed, quality of response, and the ease of communicating now make it worthwhile to seek assistance.”
Rimini's proposal for AMS delighted us due to the differential of its model. In addition to the seniority of the engineers and extremely fast response time, today we don't waste any more time having to manage the tickets. It is a great optimization of resources to have a single service provider for support and AMS.”
One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”
We've been nothing but impressed with the level of professionalism, communication, technical skill, and prowess we receive. Rimini Street has created a partnership of immense trust. We wouldn't be anywhere near as effective without them.”
I have always had solid relationships with Oracle but transitioning to third-party support made absolute business sense and was not a risk.
What we paid Oracle for one year of support covered three years with [Rimini Street].
We’ve formed real bonds with our assigned Rimini Street support engineers.”
By switching to Rimini Street, we not only reduced our annual support costs, we avoid unneeded upgrades and receive faster and more comprehensive support. Our organization has been able to reallocate funds to strategic IT initiatives.”
With the support of Rimini Street, we can continue to maintain our current, robust SAP ERP systems, regardless of expiration, while driving digital transformation and enhancing our technological capabilities.”
I view Rimini Street as an extension of my staff. Sure, they fix our issues. But they’re also there whenever we want to bounce ideas off of them; they consult with us about how we’re doing things. For my team, Rimini Street is an always-available source of industry best practices.”
We didn’t see enough benefits in PeopleSoft 9.2 to justify taking the time and expense to upgrade. And Oracle’s cloud timeline is so vague that we won’t be looking at that seriously for at least a couple of years.”
Using Rimini Street’s support services means that we can continue to use our current version of SAP as it is for the next 15 years, making it possible to defer unnecessary version upgrades.”
Additional resources
Proactive database health assessments
The lock that long-time proprietary vendors have had on the database management system (DBMS) market is steadily eroding, even in the face of astounding industry growth. Overall, revenue growth is extraordinary for the industry in total. “Since its brief pause in 2015, the DBMS market has reeled off six consecutive years of growth, with the […]
Deploying open-source database management systems (DBMSs) can deliver unique benefits to enterprises, including lower costs, greater flexibility, and innovation not always available with proprietary database solutions. However, migrating from an existing proprietary product to an open-source alternative requires planning and attention to ensure the process doesn’t go awry. The appeal of open-source licenses starts with the cost—free—and […]
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Ready to capitalize on your IBM investments?
Contact Rimini Street today to learn how to receive better support at a better price and maximize the ROI of your IBM investments.